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28 September 2024, 07:17 AM | #1 |
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Rolex RSCs no longer receiving watches delivered in person?
I just found this out today. My daughter lives about two miles from the Dallas RSC; I live in Houston. I gave her two watches safely boxed up with instructions for each. She called today to tell me that she can't deliver them due to the title of this thread. I'm 58 and getting more and more pissed off with the departure from human to human (or at least localized to this country) customer service. Every watch I've ever had serviced-I hand delivered and gave a summary to the lady at the Dallas RSC, what I wanted to happen-and what I did not. I know I can write it all down. It still isn't the same. I'm just not even close to happy.
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28 September 2024, 07:23 AM | #2 |
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What? Is it because they’re boxed? I just recently (well, last year) went into Dallas and hand delivered my pieces and they checked them in, etc.
Edit- yup they stopped in March apparently. That sucks! |
28 September 2024, 07:51 AM | #3 |
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If you don't have any luck, PM me. I'm also around Houston and have a great independent you can walk in to discuss your issue. He's done a handful of Rolex for me and a dozen for a friend. All with no issues. He also won't polish if you ask, just the light ultrasound cleaning.
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28 September 2024, 07:53 AM | #4 |
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I’m sure it’s been mentioned on the forum for a while that things had changed at Dallas in regards to dropping off watches
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28 September 2024, 07:55 AM | #5 |
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I called Dallas RSC last week and they said they stopped walk ins last March. New York RSC is the only one that accepts walk ins now. I was in Dallas last Monday and used the Fedex Ground to deliver my watch.
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28 September 2024, 07:56 AM | #6 |
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I called and they said that this went into effect in March of this year. The boxing had nothing to do with it. She was going to unbox with my instructions once there. In the past when I ask certain questions or ask if things can be done - the lady at the front desk could walk back to a watch repair tech and tell me immediately. No longer. While this isn't "offshoring" like DTV, Onstar, and Sirius/XM have done...that would be the next step...
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28 September 2024, 07:58 AM | #7 |
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Anybody have any info on why this was stopped? Was it a security concern?
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28 September 2024, 08:15 AM | #8 |
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28 September 2024, 08:25 AM | #9 | |
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Quote:
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♛ 126719BLRO | ♛ SEA-DWELLER l26600 | ♛ Air-King 126900 | Ω Speedy Cal. 321 | Ω Ultra Deep | Ω Seamaster 300 | |
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28 September 2024, 09:33 AM | #10 |
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Guessing it's due to crime/security/safety, but if so why would NYC RSC still allow walk-ins?
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28 September 2024, 10:37 AM | #11 |
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28 September 2024, 10:58 AM | #12 |
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Interestingly, you could book an appointment online at RSC for drop off in Singapore, Maylasia, Thailand, and Vietnam.
Does anyone know why RSC closed in California? |
28 September 2024, 02:54 PM | #13 |
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Stupid question but they just want you to trust the mailman to drop off your watch?
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28 September 2024, 05:06 PM | #14 | |
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Quote:
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28 September 2024, 05:26 PM | #15 |
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28 September 2024, 05:35 PM | #16 |
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28 September 2024, 09:17 PM | #17 |
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More and more people will start using independents with this change. Not a good business plan IMO. I dont trust any shipper so it sours me a bit on Rolex.
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28 September 2024, 09:38 PM | #18 |
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Luckily Toronto RSC still lets you drop off in person
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28 September 2024, 10:13 PM | #19 |
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It would be nice if you could still drop the watch off in person. I could even see striking middle ground and requiring an appointment.
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28 September 2024, 10:29 PM | #20 |
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28 September 2024, 10:38 PM | #21 |
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It looks like a lot of the US boutiques are also service centers. They can do service on most watches but they dont have the equipment to pressure test the sea-dwellers or deepsea pieces. For those pieces they send it out to the major RSCs.
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♛ 126719BLRO | ♛ SEA-DWELLER l26600 | ♛ Air-King 126900 | Ω Speedy Cal. 321 | Ω Ultra Deep | Ω Seamaster 300 | |
28 September 2024, 11:26 PM | #22 |
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I made a trip to one of my banks and later I got a message from them wanting to know why I just don't bank online. I too like the personal contact.
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28 September 2024, 11:57 PM | #23 | |
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Quote:
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29 September 2024, 02:50 AM | #24 |
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29 September 2024, 02:53 AM | #25 |
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This policy, not surprisingly, existed during COVID. Now - there is no in person delivery under any circumstances... I have not cooled off having had a night to "sleep on it"...
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