RSC NYC or AD Service Center?

[belmate85]

I have a local AD that is a Rolex service center, but I'll also be heading to NYC in a few weeks (quick train ride from Philly).

If you had the choice, would it be better to drop off a watch for service at the RSC in NY or just go to the AD service center?

[ryanbush]

RSC, no doubt. I was just in NYC a few weeks ago and had a very pleasant experience at the RSC there.

[Cassian739]

Rsc nyc 1000%

[ltmgeller]

I've had great success with RSCNY.

[enjoythemusic]

Rsc

[brandrea]

What’s wrong with the watch?

[belmate85]

Originally Posted by brandrea

What’s wrong with the watch?

I don’t believe anything is wrong! It may be running a tad fast though.

But it’s a 16710 GMT from 2001 that was recently acquired so figure if there’s a time to do a service it’s now, especially having an upcoming trip to NYC.

Thanks for the replies, looks like RSC in NY it is!

[johnk]

The RSC in NY only does warranty repairs now..

Dallas does all other service..

The service on my DSSD a few weeks ago from Dallas was perfect, and I received the watch back in ~11 days...


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[Jefferyasher]

I am going to go the other direction and say you’re AD for service. I took my watch to my local AD (RSC) for a full service and it was a great experience. I was able to actually speak to the individual who worked on my watch when I picked it up.

[Sgooter]

Originally Posted by Jefferyasher

I am going to go the other direction and say you’re AD for service. I took my watch to my local AD (RSC) for a full service and it was a great experience. I was able to actually speak to the individual who worked on my watch when I picked it up.

When an AD (RSC) performs a full service on the watch, is a 2-year factory service warranty issued by the AD or Rolex?

[Calatrava r]

I also heard NY just does warranty work.

[RichM]

I would choose to drop it off in NYC but call them first before you take that short train ride.

[belmate85]

Originally Posted by Jefferyasher

I am going to go the other direction and say you’re AD for service. I took my watch to my local AD (RSC) for a full service and it was a great experience. I was able to actually speak to the individual who worked on my watch when I picked it up.

Makes sense. I actual don’t have an AD (purchased grey from a trusted vendor). But I did reach out to this AD, which is an RCS about service and received a pleasant email.

If RSC NYC only does warranties, may have to go the AD route.

[lord91]

Originally Posted by Sgooter

When an AD (RSC) performs a full service on the watch, is a 2-year factory service warranty issued by the AD or Rolex?

There's no such thing as AD RSC. There are some RSC across the globe and ADs who are authorised by Rolex to service the watches. The 2 year warranty you receive from an AD authorised by Rolex to service your watch is the same with the one from a RSC.

[Sgooter]

Originally Posted by lord91

There's no such thing as AD RSC. There are some RSC across the globe and ADs who are authorised by Rolex to service the watches. The 2 year warranty you receive from an AD authorised by Rolex to service your watch is the same with the one from a RSC.

Thank you

[Jefferyasher]

Originally Posted by lord91

There's no such thing as AD RSC. There are some RSC across the globe and ADs who are authorized by Rolex to service the watches and are labeled as an RSC by Rolex per their website. The 2 year warranty you receive from an AD authorized by Rolex to service your watch is the same with the one from a RSC.

There are Rolex Authorized Dealers (ADs) who sell Rolex watches and there are Rolex Service Centers (RSC) who perform Rolex authorized services and warranty work. Some ADs sell Rolex watches AND are authorized to perform service. Not all Ads are authorized to perform service and not all RSCs sell Rolex Watches.

If you go to Rolex's website, you can choose to search for Rolex Service Centers (including those that sell and only do service) or a Rolex Jeweler (which can be authorized to sell Rolex watches AND do the service).

https://www.rolex.com/en-us/watch-ca...r/unitedstates

I know for the most part it is semantics, but my earlier comment about AD RSCs is correct.

[Dr.Stu]

Originally Posted by Calatrava r

I also heard NY just does warranty work.

Well, I just brought in my almost 40 year old DJ to RSC in NYC for a full servicing (mainspring snapped) - non-warranty - & had a first class experience. Was like the waiting room of a high end cosmetic surgeon’s office. Picked up the watch just over 2 weeks later.

For warranty service I’ve typically gone back to the AD & let them send it to Rolex if required, but for out-of-warranty/vintage pieces I’ve typically brought right in or sent to RSC myself.

[BillA]

I have had excellent experience with an AD near me, received the 2 yr green warranty card.

[1William]

My AD can do Rolex Service as they have a trained Rolex Technician and a parts account. But they will not work on watches that are under warranty, back to the RSC. Not sure why but I assume it is a situation that only Rolex wants to do this work. I would have preferred if the AD had done did the service on my 124060, losing significant time. But it went to the RSC and came back and was still significantly off as quality controlled check by the AD's Tech, so back to the RSC.

[Pepperjack]

Originally Posted by 1William

My AD can do Rolex Service as they have a trained Rolex Technician and a parts account. But they will not work on watches that are under warranty, back to the RSC. Not sure why but I assume it is a situation that only Rolex wants to do this work.

Rolex allows ADs to do warranty repairs, but we don't get paid for them. I'd rather spend the time and energy on a paid service and let Rolex handle their own mistakes. If it's something simple, like a regulation or a fleck on the dial, I don't mind fixing it. My shop used to do all of the 32xx warranty services, but we've more or less stopped due to other demands.

[GADNYC]

Dropped off my 2009 DJII here in NYC. Setting time and date was not "smooth" as in the hands were skipping and felt like something wasn't "catching" recommended full service quote is for $800 said it should be back in a couple of weeks. Feels about right