Transferring warranty from international purchase

[sportsfan0704]

I was browsing the forums here and I read that Rolex requires a bill of sale (receipt) for service for watches purchased internationally. Is this true?

Has anyone purchased grey (even from a trusted seller here) with a warranty card from international (lets say Mexico), and had any issues with service under the warranty? Has anyone been asked to provide proof of purchase?

[sensui]

Never had an issue with warranty service (couple times it's happened) with out of country AD stamped warranty cards. No request for bill of sale etc.

[padi56]

Originally Posted by sportsfan0704

I was browsing the forums here and I read that Rolex requires a bill of sale (receipt) for service for watches purchased internationally. Is this true?

Has anyone purchased grey (even from a trusted seller here) with a warranty card from international (lets say Mexico), and had any issues with service under the warranty? Has anyone been asked to provide proof of purchase?

As long as the warranty is activated by any official Rolex AD world wide, the warranty will be valid for any warranty work needed in the warranty period.

[Tools]

A true Grey Market watch has bypassed the Rolex authorized distributor network and was improperly sold to a retail customer by a non-AD. It does not have a valid warranty and Rolex, or any company, has the right to verify if their product has met their requirements for warranty work.

Buying a Grey Market car part, camera part, or any other Grey item and they tell you up front that there is no factory warranty. Only Rolex buyers seem to think that they are different.

We have had these discussions for years. Many seem to think that the Grey Market is the Secondary Market, but they are not associated.

[sportsfan0704]

Originally Posted by Tools

A true Grey Market watch has bypassed the Rolex authorized distributor network and was improperly sold to a retail customer by a non-AD. It does not have a valid warranty and Rolex, or any company, has the right to verify if their product has met their requirements for warranty work.

Buying a Grey Market car part, camera part, or any other Grey item and they tell you up front that there is no factory warranty. Only Rolex buyers seem to think that they are different.

We have had these discussions for years. Many seem to think that the Grey Market is the Secondary Market, but they are not associated.

Do you consider DavidSw to fit what you're describing here?

[RJRJRJ]

Originally Posted by sportsfan0704

Do you consider DavidSw to fit what you're describing here?

David is just a reseller of watches, not a true "gray market" dealer. Unless the watch was not originally sold from an AD, it will have the warranty as long as you have the card and it was activated. I'm not aware of any actual gray Rolex market, i.e. they've all come from an AD at some point.

[Jster]

Not an issue at all.

I bought my DJ41 from DavidSW and sent it in for warranty work earlier this year. The warranty card is stamped from an AD in Singapore. I sent it to the Dallas service center no problem.

[jon_jon]

There are anecdotal reports of RSC NYC asking for original bill of sale for warranty work on Rolex sold outside the USA. Other reports claim RSC Dallas and other RSC in the US don't request it.

If you are the potential second owner of a Rolex purchased outside the US, it probably wouldn't hurt to ask the first owner if he still has the original bill of sale and if he could include a copy of it as part of the sale.

[whiskyrolex]

Originally Posted by RJRJRJ

David is just a reseller of watches, not a true "gray market" dealer.

Huh?

If you sell Rolex, you are either an Authorized Dealer, or a grey market dealer, and DavidSW is certainly not an AD.

[steeevvvooo]

Originally Posted by whiskyrolex

Huh?



If you sell Rolex, you are either an Authorized Dealer, or a grey market dealer, and DavidSW is certainly not an AD.

He is a pre owned dealer. All his watches have been sold via an AD already even the BNIB ones. "Grey Market" dealers sell brand new goods imported through unofficial channels, i.e. Without a manufacturer warranty.

I think the term "grey market" is a hangover from decades ago when such a thing really existed. Watch guys just use it to describe large pre owned dealers.