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BTG · 4 August 2015, 04:16 AM

The clasp on my PO just broke. Luckily I was in my office and not on/in the river like I was Saturday afternoon. So, the reason for posting is, I just received it back from getting a service from a well known/respected repair shop. The clasp has never fully closed onto the bracelet if that makes sense. It has always been slightly "tipped up" where the Omega sign meets the bracelet. Not sure if this is due to it being sized incorrectly or what. Anyway, the service shop "bent" the clasp back down so it fit flush. I believe that action caused the clasp to weaken and break where it was bent. I can see two very faint lines where I believe they used a tool to bend it back. What kind of action should I take? The warranty they offer with the service is 24 or 30 months, I can't remember exactly. I'm not looking to place blame on anyone, but I have only had it back for less than a month or so. Thoughts? Ideas? Thanks for your input.

kbutler1 · 4 August 2015, 04:32 AM

I'd be going back to the repair shop to show them the piece and ask them their thoughts. They may be inclined to replace or work with you on getting corrected.

crfsocal · 4 August 2015, 04:57 AM

Quote:

Originally Posted by kbutler1

I'd be going back to the repair shop to show them the piece and ask them their thoughts. They may be inclined to replace or work with you on getting corrected.

x2

If they can't help you, the next best place would be OSC or buying a new clasp.

FTX I · 4 August 2015, 06:41 AM

I believe this is the problem. You can get one from Ofrei and ask the repair shop to replace it, or show the reference number and ask them to replace.

http://www.ofrei.com/page393.html

BTG · 4 August 2015, 08:37 AM

Looks like I need a whole new clasp assembly. Apparently you can't just purchase the long skinny piece I need. $121 is what they quoted me. Slightly frustrating as they did have in the notes that they made an adjustment to it, which in my mind, more than likely contributed to its failure. I'd probably be a little more worked up over it if it was an $800 fix.

crfsocal · 4 August 2015, 09:12 AM

The quote was given by the same repair shop?

cadillacofwatches · 4 August 2015, 09:20 AM

Quote:

Originally Posted by BTG

Looks like I need a whole new clasp assembly. Apparently you can't just purchase the long skinny piece I need. $121 is what they quoted me. Slightly frustrating as they did have in the notes that they made an adjustment to it, which in my mind, more than likely contributed to its failure. I'd probably be a little more worked up over it if it was an $800 fix.

Sorry to hear that, but a least you didn't loose your watch. I don't know if I'd go back to the same place though. Like you said,them messing with the clasp was more than likely the reason for failure.

BTG · 4 August 2015, 03:06 PM

Yes, the shop that did the service is ordering the part and putting it on for me. Not sure if I'll be using this shop in the future though.

4 August 2015, 04:16 AM	#1
BTG "TRF" Member Join Date: Mar 2009 Location: WA Posts: 38	Broken Clasp On PO Professional The clasp on my PO just broke. Luckily I was in my office and not on/in the river like I was Saturday afternoon. So, the reason for posting is, I just received it back from getting a service from a well known/respected repair shop. The clasp has never fully closed onto the bracelet if that makes sense. It has always been slightly "tipped up" where the Omega sign meets the bracelet. Not sure if this is due to it being sized incorrectly or what. Anyway, the service shop "bent" the clasp back down so it fit flush. I believe that action caused the clasp to weaken and break where it was bent. I can see two very faint lines where I believe they used a tool to bend it back. What kind of action should I take? The warranty they offer with the service is 24 or 30 months, I can't remember exactly. I'm not looking to place blame on anyone, but I have only had it back for less than a month or so. Thoughts? Ideas? Thanks for your input.

4 August 2015, 04:32 AM	#2
kbutler1 "TRF" Member Join Date: May 2013 Real Name: Kevin Location: Colorado Watch: This one Posts: 633	I'd be going back to the repair shop to show them the piece and ask them their thoughts. They may be inclined to replace or work with you on getting corrected.

4 August 2015, 08:37 AM	#5
BTG "TRF" Member Join Date: Mar 2009 Location: WA Posts: 38	Looks like I need a whole new clasp assembly. Apparently you can't just purchase the long skinny piece I need. $121 is what they quoted me. Slightly frustrating as they did have in the notes that they made an adjustment to it, which in my mind, more than likely contributed to its failure. I'd probably be a little more worked up over it if it was an $800 fix.

4 August 2015, 09:12 AM	#6
crfsocal "TRF" Member Join Date: Mar 2012 Location: Los Angeles Posts: 690	The quote was given by the same repair shop?

4 August 2015, 03:06 PM	#8
BTG "TRF" Member Join Date: Mar 2009 Location: WA Posts: 38	Yes, the shop that did the service is ordering the part and putting it on for me. Not sure if I'll be using this shop in the future though.

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