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#1 |
"TRF" Member
Join Date: Jul 2009
Real Name: Brady
Location: San Antonio
Watch: yes please
Posts: 525
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Dallas RSC Problem
I know this is probably the 1000th thread regarding a situation like this, but here it goes anyway.
I sent my 16622 in for a warranty repair. The rotating bezel did not line up properly (triangle didn't stop exactly @ 12). While this wasn't a huge issue, I figured I should get it fixed under warranty so it didn't bother me for years to come. I received the watch back the other day and noticed that the side of the case opposite the winder has a small gouge in it. It appears someone struck it against a corner or some instrument nicked it fairly deep. I buffed the rough edges out so I can't really feel it anymore, but it is definitely visible upon inspection. While I fully expect any watch I wear to get battle wounds over the years, it does bother me that the service center would do this and not fix. I was a bit surprised that they did not polish the case/band in the first place but definitely didn't expect it to come back in worse visible condition. Any thoughts or comments? |
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#2 |
Member
Join Date: Nov 2009
Real Name: Khaled
Location: Dubai - UAE
Watch: Yacht-Master S/P
Posts: 52
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Unfortunate not all AD have same standards which they must maintain. Since you are paying attention to such details, i.e. the bezel issue, this gouge will bother you even more. Therefore, I suggest that you return it to them and let them fix it otherwise you will be continuously annoyed by this gouge every time you look at your watch.
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#3 |
"TRF" Member
Join Date: Jul 2005
Real Name: Adam
Location: Philly ‘burbs
Posts: 5,642
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I had the same type of problem with the NY RSC a few years ago. Sent a watch in for warranty work. It came back with light scratches on the caseback. Sent it back and they fixed the problem. VERY frustrating. My SS Sub Date Y serial will need a service soon. I am going to think hard about using any of the RSCs. I may use a local guy.
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Adam |
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#4 | |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,765
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Quote:
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#5 |
"TRF" Member
Join Date: Dec 2006
Location: Australia
Posts: 504
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You know it will annoy you, so send it back for a proper polish. I find if I try to rectify these things myself I often make them worse.
All part of the pleasure and pain of our hobby ![]() ![]() |
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#6 | |
"TRF" Member
Join Date: Jul 2009
Real Name: Brady
Location: San Antonio
Watch: yes please
Posts: 525
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#7 |
"TRF" Member
Join Date: Oct 2007
Location: US
Watch: Me Now
Posts: 3,703
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Call them, and allow them to fix it.
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#8 | |
"TRF" Member
Join Date: Jul 2005
Real Name: Adam
Location: Philly ‘burbs
Posts: 5,642
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I am with you Brady. We pay good money for these watches and they should be darn near perfect.
It's one thing for th RSC to fix a problem, but please don't hack the watch up in the process. That is my biggest complaint with the RSCs. Quote:
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Adam |
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#9 |
2024 Pledge Member
Join Date: Dec 2006
Real Name: D'OH!
Location: Kentucky
Watch: Rolex-1 Tudor-3
Posts: 35,980
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This is a great reason to have an experienced local watchmaker [preferably with a Rolex parts account].
![]() Sorry to hear this as it's a hassle to send the watch for such a long turn around for something that takes seconds to fix. ![]() dP
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TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band ![]() Commander-in-Chief of The Nylon Nation ![]() The Crown & Shield Club Honorary Member of P-Club |
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#10 | |
"TRF" Member
Join Date: Nov 2008
Location: in my house...
Posts: 5,524
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Quote:
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Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers.. ![]() |
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#11 | |
Member
Join Date: Oct 2005
Real Name: David
Location: Sandy Springs, Ga
Watch: GMT II, new Subbie
Posts: 937
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Quote:
As for Dallas, they could not have been more pleasant, and I had the exact problem as you, plus more damage done by my dealer. Dallas polished my watch for free (even though my AD did it), so please call them, they could not be nicer, and ask them to send you a shipping kit (it's free), and get it polished. PM me if you have any questions. David |
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#12 | |
"TRF" Member
Join Date: Mar 2009
Real Name: Brian
Location: Kansas
Watch: 16610, Omega PO
Posts: 1,898
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#13 |
Member
Join Date: Mar 2009
Location: Benbrook, TX
Posts: 410
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Agreed 100%. The bezels line up on my Omega, and my $200 Seiko dive watches as well. The bezel not lining up on a $6K watch is absolutely, positively, unacceptable!
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#14 | |
Member
Join Date: Oct 2005
Real Name: David
Location: Sandy Springs, Ga
Watch: GMT II, new Subbie
Posts: 937
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