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Kevan · 14 October 2013, 06:03 AM

I have just received my daughter's GMT - Master II Pepsi can from Rolex following a service.

The watch had stopped and was in desperate need of a service, she has had it some time and had initially worn the watch on the same wrist as a number of bracelets..... much to my disgust! But who am I - I just had to pay for the service. This had resulted in multiple dents and scratches.

The watch also had a mark in the glass and it was specified that the glass was not to be replaced as part of the service. The bezel has aged and was also not to be replace or refurbished for obvious reasons.

After seven weeks the watch has been returned from Rolex. The glass had been changed. The dealer expressed to them hat it was not to be replaced and they have agreed to waiver any charge for the replacement. The watch was presented to me in a green Rolex suede bag, such a change from the plastic zip bag that my Submariner was returned in. The watch itself is absolutely mint. Restored to its former glory, an item of beauty.

My daughter is now 22 and so may appreciate the item more than she did in her teens. It also means that she will return my Submariner so that I may appreciate that......

I would recommend to any of the readers the use of Rolex official service. It may be an expense, but so was your timepiece in the first place.

(I have posted picks on the Gallery forum) http://www.rolexforums.com/showthread.php?t=318814

BOA · 14 October 2013, 07:17 AM

I don't like hearing that they just changed the crystal despite being told not to. Waiving the fee is the least they could do. I have always sent my watches to RSC without problem, but I do worry if making special requests that they will not follow them, and if after doing the wrong thing they can't it right more than to waive a fee, then it's to be considered whether to go the RSC repair route at all with vintage pieces with special requests. It would have been better had they kept the glass long enough to put it back the way you wanted it.

Glad you're happy, but I wouldn't have been.

SLS · 14 October 2013, 07:36 AM

Rolex will only replace the crystal if it does not pass the water resistance/pressure test.
Scott

77T · 14 October 2013, 07:48 AM

Acrylic crystals are routinely replaced within the cost of the service.
Sapphires are only done at customer request and charged.

Which type was on the GMT?

Chris B · 14 October 2013, 08:20 AM

Glad you're happy with your daughter's GMT & the liberation of your Sub lol

Ps
RSC recently replaced the sapphire on my OQ despite specific instruction to the contrary,
they offered a thousand apologies but still charged me for the privilege.

I had a health issue to deal with at the time so let it slide as I figured life's too short for trivialities

Kevan · 14 October 2013, 08:27 AM

77T, it is a sapphire crystal as opposed to the acrylic. It was a small chip in the edge and would have passed the pressure test. Rolex said that the watch should be returned and they would replace the old glass if I would not pay, however, the dealer argued that was unacceptable and the fee was waved.

Tools · 14 October 2013, 08:35 AM

Well, I, for one, will always let them change the crystal if the original is chipped, damaged, or aged... It is the prudent thing to do to avoid a catastrophic failure..

Racerdj · 14 October 2013, 09:27 AM

Nice story!

bradiowausa · 14 October 2013, 11:09 AM

I was satisfied with my service too from the RSC, just got a Datejust back in March. Didn't send specific instructions.

kilyung · 14 October 2013, 11:41 AM

Did you send it in directly or did you have the AD do it? It's possible the AD erred.

77T · 14 October 2013, 11:45 AM

Quote:

Originally Posted by Kevan

77T, it is a sapphire crystal as opposed to the acrylic. It was a small chip in the edge and would have passed the pressure test. Rolex said that the watch should be returned and they would replace the old glass if I would not pay, however, the dealer argued that was unacceptable and the fee was waved.

Thanks - then you got a nice outcome. Agree that a simple chip wouldn't trigger a replacement.

Jake B · 14 October 2013, 11:56 AM

Awesome.. Yes, I've only had excellent experiences with the RSC here in HK.

Cc1966 · 14 October 2013, 10:18 PM

Glad you are happy...if they did not follow my instructions, then I would not have been so forgiving.

padi56 · 14 October 2013, 10:29 PM

Quote:

Originally Posted by SLS

Rolex will only replace the crystal if it does not pass the water resistance/pressure test.
Scott

And if it was a acrylic these are always changed as part of normal routine service.

mjclark32 · 14 October 2013, 10:32 PM

Glad you had a positive experience

Rags · 15 October 2013, 12:05 AM

Why chance it. If the crystal was chipped it could compromise the water resistance.

Roma315 · 15 October 2013, 12:08 AM

If your daughter doesn't appreciate it, I will

stevedssd · 15 October 2013, 05:54 AM

I see your location is England and Dubai, out of interest which RSC did the service.

Kevan · 15 October 2013, 06:35 AM

Serviced via AD in Newcastle, UK.

The watch was purchased at Ahmed Seddiqi & Sons in Dubai. Their choice exceeds expectation.....and always room for negotiation.

stevedssd · 16 October 2013, 05:34 AM

Quote:

Originally Posted by Kevan

Serviced via AD in Newcastle, UK.

The watch was purchased at Ahmed Seddiqi & Sons in Dubai. Their choice exceeds expectation.....and always room for negotiation.

Thanks......I've had two dealings with the UK RSC, first via an AD where I was effectively a third party and not overly impressed and the second direct with St James which was top notch. I can understand why you would use an AD rather than go direct when up in Newcastle!

Glad they agreed to waive the cost of replacing the crystal. I love the fade on that bezel...........and the BLNR looks pretty decent too!

strafer_kid · 16 October 2013, 06:09 AM

I have a 5513 that underwent the full treatment a while back at an RSC - pricey but amazing job!

14 October 2013, 06:03 AM	#1
Kevan "TRF" Member Join Date: Feb 2010 Location: England/Dubai Watch: the one on my arm. Posts: 923	Rolex Service I have just received my daughter's GMT - Master II Pepsi can from Rolex following a service. The watch had stopped and was in desperate need of a service, she has had it some time and had initially worn the watch on the same wrist as a number of bracelets..... much to my disgust! But who am I - I just had to pay for the service. This had resulted in multiple dents and scratches. The watch also had a mark in the glass and it was specified that the glass was not to be replaced as part of the service. The bezel has aged and was also not to be replace or refurbished for obvious reasons. After seven weeks the watch has been returned from Rolex. The glass had been changed. The dealer expressed to them hat it was not to be replaced and they have agreed to waiver any charge for the replacement. The watch was presented to me in a green Rolex suede bag, such a change from the plastic zip bag that my Submariner was returned in. The watch itself is absolutely mint. Restored to its former glory, an item of beauty. My daughter is now 22 and so may appreciate the item more than she did in her teens. It also means that she will return my Submariner so that I may appreciate that...... I would recommend to any of the readers the use of Rolex official service. It may be an expense, but so was your timepiece in the first place. (I have posted picks on the Gallery forum) http://www.rolexforums.com/showthread.php?t=318814

14 October 2013, 07:36 AM	#3
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	Rolex will only replace the crystal if it does not pass the water resistance/pressure test. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

14 October 2013, 07:48 AM	#4
77T 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,726	Acrylic crystals are routinely replaced within the cost of the service. Sapphires are only done at customer request and charged. Which type was on the GMT? __________________ Does anyone really know what time it is?

14 October 2013, 08:35 AM	#7
Tools TRF Moderator & 2024 SUBMARINER Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,443	Well, I, for one, will always let them change the crystal if the original is chipped, damaged, or aged... It is the prudent thing to do to avoid a catastrophic failure.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

14 October 2013, 09:27 AM	#8
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	Nice story! __________________ Rolex and Patek Philippe

14 October 2013, 07:17 AM	#2
BOA "TRF" Member Join Date: Sep 2009 Real Name: Bruce Location: Chicago, IL Watch: Meteorite DD Posts: 2,355	I don't like hearing that they just changed the crystal despite being told not to. Waiving the fee is the least they could do. I have always sent my watches to RSC without problem, but I do worry if making special requests that they will not follow them, and if after doing the wrong thing they can't it right more than to waive a fee, then it's to be considered whether to go the RSC repair route at all with vintage pieces with special requests. It would have been better had they kept the glass long enough to put it back the way you wanted it. Glad you're happy, but I wouldn't have been.

14 October 2013, 08:20 AM	#5
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Glad you're happy with your daughter's GMT & the liberation of your Sub lol Ps RSC recently replaced the sapphire on my OQ despite specific instruction to the contrary, they offered a thousand apologies but still charged me for the privilege. I had a health issue to deal with at the time so let it slide as I figured life's too short for trivialities

14 October 2013, 08:27 AM	#6
Kevan "TRF" Member Join Date: Feb 2010 Location: England/Dubai Watch: the one on my arm. Posts: 923	77T, it is a sapphire crystal as opposed to the acrylic. It was a small chip in the edge and would have passed the pressure test. Rolex said that the watch should be returned and they would replace the old glass if I would not pay, however, the dealer argued that was unacceptable and the fee was waved.

14 October 2013, 11:09 AM	#9
bradiowausa "TRF" Member Join Date: Feb 2009 Real Name: Brad Location: Iowa Watch: Air-King Posts: 625	I was satisfied with my service too from the RSC, just got a Datejust back in March. Didn't send specific instructions.

14 October 2013, 11:41 AM	#10
kilyung 2024 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,928	Did you send it in directly or did you have the AD do it? It's possible the AD erred.

14 October 2013, 11:56 AM	#12
Jake B "TRF" Member Join Date: Apr 2011 Location: Hong Kong Watch: Gold Sub 116618LN Posts: 2,820	Awesome.. Yes, I've only had excellent experiences with the RSC here in HK. __________________ Things are more like they are now than they ever were before.

14 October 2013, 10:18 PM	#13
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	Glad you are happy...if they did not follow my instructions, then I would not have been so forgiving. __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

14 October 2013, 10:32 PM	#15
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Glad you had a positive experience __________________

15 October 2013, 12:05 AM	#16
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Why chance it. If the crystal was chipped it could compromise the water resistance. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

15 October 2013, 12:08 AM	#17
Roma315 "TRF" Member Join Date: Sep 2012 Location: New York(Upstate) Watch: The clock Posts: 992	If your daughter doesn't appreciate it, I will __________________

15 October 2013, 05:54 AM	#18
stevedssd "TRF" Member Join Date: Apr 2012 Location: UK Posts: 2,205	I see your location is England and Dubai, out of interest which RSC did the service.

15 October 2013, 06:35 AM	#19
Kevan "TRF" Member Join Date: Feb 2010 Location: England/Dubai Watch: the one on my arm. Posts: 923	Serviced via AD in Newcastle, UK. The watch was purchased at Ahmed Seddiqi & Sons in Dubai. Their choice exceeds expectation.....and always room for negotiation. Last edited by Kevan; 15 October 2013 at 06:37 AM.. Reason: Addition

16 October 2013, 06:09 AM	#21
strafer_kid "TRF" Member Join Date: Oct 2009 Real Name: Kenny Location: northern ireland Watch: SDs, Subs & GMTs Posts: 5,132	I have a 5513 that underwent the full treatment a while back at an RSC - pricey but amazing job!

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