Sent watch to local watchmaker two times, both times with dust under the crystal

[tecknit]

So I sent my Hulk to my local watchmaker here in Hong Kong for a service and it came back with dust on the rehaut. Took me a year to realise this and sent it back to them for a dust blow, free of charge.

When the watch came back, I was happy with it until the next day (which is today) when I found out another piece of dust landed on the dial. I called my local watchmaker and they said they could blow it off free of charge again.

Question is, am I crazy for wanting them to do this?





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[CastorKrieg]

Originally Posted by tecknit

Question is, am I crazy for wanting them to do this?

You are crazy for willing to let them handle your watch for the third time, since it's obvious they cannot do a proper job. Just take it to the Rolex AD.

[peterpl]

Which watchmaker are you using? Is he a reputable one?

Why didnt you use Rolex Service Centre?

[tecknit]

Originally Posted by peterpl

Which watchmaker are you using? Is he a reputable one?

Why didnt you use Rolex Service Centre?

I wanted them to do the service because I got a good deal on it, they’re reputable. And I wanted them to remove the dust cause they offered to do it for free. I was scared RSC would charge me

[retep]

TAKE IT TO A ROLEX AD!!!!!!

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[tecknit]

Originally Posted by CastorKrieg

You are crazy for willing to let them handle your watch for the third time, since it's obvious they cannot do a proper job. Just take it to the Rolex AD.

The watchmaker I went to is a reputable one here in Hong Kong... I might just be unlucky

[Master_Grogu]

And here is why there are no such things as free lunch.

You get what you pay for.

[Das]

Rolex left dust under the crystal of my 14060M a few years ago. Just last week I sent back a BB58 due to dust under the crystal - this was bought new and never opened!

It can happen.

[CastorKrieg]

Originally Posted by tecknit

I wanted them to do the service because I got a good deal on it, they’re reputable. And I wanted them to remove the dust cause they offered to do it for free. I was scared RSC would charge me

This is a very important moment in life when you discover there is no such thing as "free". Your watchmaker competes on price, because he cannot compete on value/quality of his services. Why is that? Your photos show the answer.

[skyblue12]

You couldn't make this up.

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[padi56]

Originally Posted by tecknit

So I sent my Hulk to my local watchmaker here in Hong Kong for a service and it came back with dust on the rehaut. Took me a year to realise this and sent it back to them for a dust blow, free of charge.

When the watch came back, I was happy with it until the next day (which is today) when I found out another piece of dust landed on the dial. I called my local watchmaker and they said they could blow it off free of charge again.

Question is, am I crazy for wanting them to do this?



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Take my advice throw your loups and high magnification away you state it was a year before you noticed this minute spec,was this after you bought a loupe ?.Afraid today loupes and high magnification can and will be a Rolex owners worst enemy.

[Harry-57]

Personally I think it's crazy to give them a third change to bugger it up, but it's your watch. I wouldn't have given them a second chance.

[SDREW22]

Dust on the dial can happen if you send your watch to RSC as well.

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[tecknit]

Originally Posted by padi56

Take my advice throw your loups and high magnification away you state it was a year before you noticed this minute spec,was this after you bought a loupe ?.Afraid today loupes and high magnification can and will be a Rolex owners worst enemy.

I didn’t buy a loupe, I sometimes like to stare at the watch to admire it and just happened to notice these dust pieces on the watch

[GONZO2LR]

third time's the charm....go for it....heheheee….

[NachoNeal]

If it's convenient, free and the guy has a good reputation why wouldn't you allow him to do it?

[RolexEDC]

His working environment is not clean I’m sure. Take it elsewhere

[Dsmith1974]

Time to find a new watchmaker. Why not use RSC?


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[NewbieRollie]

Lol


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[kauffee]

I don’t know why many people are thinking this wouldn’t happen at an RSC (much less your average Rolex AD). This forum has countless examples of dust particles on brand new Rolex watches from the factory - arguably the cleanest environment. These watches are assembled by humans in the real world, which contains dust. Just have them open and clean it again and hope for the best. It’s not a big deal.

[tecknit]

Originally Posted by kauffee

I don’t know why many people are thinking this wouldn’t happen at an RSC (much less your average Rolex AD). This forum has countless examples of dust particles on brand new Rolex watches from the factory - arguably the cleanest environment. These watches are assembled by humans in the real world, which contains dust. Just have them open and clean it again and hope for the best. It’s not a big deal.

Not sure who to reply to but your comment seems the most reasonable, thanks I’ll send it to them again

[Jack T]

Originally Posted by Harry-57

Personally I think it's crazy to give them a third change to bugger it up, but it's your watch. I wouldn't have given them a second chance.

Easy for everyone here to be so dismissive of a local watchmaker, or RSC when the OP didn’t even notice the dust for a year.

[padi56]

Originally Posted by tecknit

I didn’t buy a loupe, I sometimes like to stare at the watch to admire it and just happened to notice these dust pieces on the watch

After the first bit of dust you could not have stared much at the dial, as you stated it was 12 months before you noticed.And that very very very miniscule bit of dust will not harm your watch in any way, as the first bit you noticed after 12 months did not affect the function of your watch.

[tecknit]

Originally Posted by padi56

After the first bit of dust you could not have stared much at the dial, as you stated it was 12 months before you noticed.And that very very very miniscule bit of dust will not harm your watch in any way, as the first bit you noticed after 12 months did not affect the function of your watch.

Yea I noticed the second bit of dust pretty quickly because it was actually on the dial. The first dust was on the rehaut so I didn’t notice it after like a year. It just bugged me to have to look at the dust after realising it’s there

[youngfromNY]

its a speck of dust - if it bothers u , then get it done. but you gonna bring this thing to the watchnaker every time a piece of dust , a scratch, gets on it?

either you own the watch or the watch owns you.. lifes too short bud - go enjoy life

[tecknit]

Originally Posted by youngfromNY

its a speck of dust - if it bothers u , then get it done. but you gonna bring this thing to the watchnaker every time a piece of dust , a scratch, gets on it?

either you own the watch or the watch owns you.. lifes too short bud - go enjoy life

Scratches don’t bother me, dust inside the watch does. I don’t think dust will enter the watch once it’s closed no?

[Brich436]

Same thing happened to me with my 16570 when I bought it new from the AD. My AD has a Rolex trained watch maker on staff and it was a simple fix. Came from the factory w dust under the dial - it happens! This is the reason I buy new from an AD. They are there for you should any issues arise after the sale.


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[1995akcoop]

Never service a watch unnecessarily.


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[sutats]

Hi, if you are noticing the lint a long period after wearing the watch then you may not want to have the watch near liquids. It could possibly have an improper seal and therefore allowing airflow and the subsequent movement of the lint to come into view. Have the watch serviced at a Rolex service centre for piece of mind.

[Gab27]

There is dust in the watch when new and there is dust in it after it is serviced. You can send it back (or to someone else) and you will get a watch back that has other dust in it that may or may not be more visible than what you currently see. You may also get a watch back that is cosmetically and/or functionally damaged.

This is up to you, but IMHO, this is not something I would fret over. It's the same kind of obsessive worrying involving things like freaking out over scratches or if a watch has been properly polished, where minor things that you practically need a scanning electron microscope to see results in so much stress that someone cannot just enjoy their lovely timepiece.