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PTCDAD · 27 October 2023, 04:27 AM

Just sent my newly acquired 2021 Sapphire Speedmaster 3861 in for a warranty repair bc the chrono hand kept getting stuck at the :58 mark.

Question: I dropped it off at the OB. Do you get an alert and/or updates when they receive it at the Omega Service Center in NJ?

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AEC · 27 October 2023, 08:48 AM

Not sure, but I know five or six years ago doing it this way meant the owner of the watch was out of the communication loop. At that time, if the owner sent the watch to Omega directly (no OB in between) then there was a portal on line where the owner could track receipt, diagnosis, progress of repair, etc. If the watch was handed off to an OB then there was not a direct source of info available to the owner.

Not sure how it works now. If you want to know then I think a call to Omega Customer Service would be the easiest way to find out.

Easy E · 27 October 2023, 09:37 AM

Don’t hate if I’m wrong, but I believe you only get such notifications (email) if you send it to the SC yourself. Sending through the OB you do not.

PTCDAD · 27 October 2023, 09:59 AM

Thank you!

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TunaTuna · 28 October 2023, 03:27 AM

OB will be your point on the repair. Keep in touch with them

27 October 2023, 04:27 AM	#1
PTCDAD "TRF" Member Join Date: Aug 2023 Location: Peachtree City Posts: 340	Omega Warranty Repair Question Just sent my newly acquired 2021 Sapphire Speedmaster 3861 in for a warranty repair bc the chrono hand kept getting stuck at the :58 mark. Question: I dropped it off at the OB. Do you get an alert and/or updates when they receive it at the Omega Service Center in NJ? Sent from my iPhone using Tapatalk

27 October 2023, 08:48 AM	#2
AEC 2024 Pledge Member Join Date: Feb 2009 Real Name: Tony Location: Orchard Park, NY Watch: Idiot Savant Posts: 3,336	Not sure, but I know five or six years ago doing it this way meant the owner of the watch was out of the communication loop. At that time, if the owner sent the watch to Omega directly (no OB in between) then there was a portal on line where the owner could track receipt, diagnosis, progress of repair, etc. If the watch was handed off to an OB then there was not a direct source of info available to the owner. Not sure how it works now. If you want to know then I think a call to Omega Customer Service would be the easiest way to find out.

27 October 2023, 09:37 AM	#3
Easy E 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,909	Don’t hate if I’m wrong, but I believe you only get such notifications (email) if you send it to the SC yourself. Sending through the OB you do not.

27 October 2023, 09:59 AM	#4
PTCDAD "TRF" Member Join Date: Aug 2023 Location: Peachtree City Posts: 340	Thank you! Sent from my iPhone using Tapatalk

28 October 2023, 03:27 AM	#5
TunaTuna 2024 Pledge Member Join Date: Jun 2021 Location: Merica Posts: 1,316	OB will be your point on the repair. Keep in touch with them

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