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Yeah, i’d probably complain to the store manager or director and ask them to get me the next specialty piece that is on my wishlist. Not sure how effective this would be but i’d be pissed.
In all fairness, the bracelet scuff can but polished out completely with a brillo pad. The scratches on the high polished part of the clasp can be polished flat with cape cod but you’ll still see hairline remnants of it since it seems deep.
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