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Not so much a bad experience but went to a boutique to see if I could buy the plastic tool used to change straps(one of my points broke). The guy said he didn't have any after he just changed my strap I bought. Went to another boutique in the same city and she couldn't give me one fast enough. Also ended up with a hat. From here on out I use them exclusively, from buying buckles to straps. When I buy another pam I will have no problem buying from them rather then the AD.
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