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Old 27 June 2023, 03:27 AM   #6
Urosfan
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Join Date: Oct 2012
Location: NYC
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Posts: 19,540
Quote:
Originally Posted by Fleetlord View Post
Just send to Panerai.

I followed the usual watch community advice for a eta movement Panerai, very easy to fix.. go to independents…etc

So I took it to a reputable independent watchmaker to service due to a broken main spring.

Here is what I experienced

1) It cost about the same $$$ as a factory service.

2) It still took 6 to 8 weeks

3) The watch was mechanically fixed fine, but upon returning I noticed a spec between the crystal and the case. It turned out to be the gasket. Apparently that is not a common size gasket..OEM only. Panerai doesn’t supply independent repair shops with any parts support at all. Now this is a problem. The repair shop was able to source one from a connection somewhere and fixed it. Took another 3 weeks. If he couldn’t have found the gasket, he would have had to send it to Panerai to get it resolved.

4) No PAM service paperwork or warranty which helps offset service cost by adding some resale value. I just got a receipt from a credit card machine.

So, in my opinion, I’d only go the independent route if you have a tritium dial as Panerai won’t touch those without a dial replacement, which is a disaster.

But for a Luminova ETA Panerai, just send to the Panerai service center. They will have all the right OEM parts (crowns, gaskets,crystals) and you’ll get factory warranty and paperwork.

I concur with this, the money saved is probably negligible.


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