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They want customers who have bought several, at least 2 to 3, watches in the past and still own those watches they bought. They do not want the MRs coming on the used market soon after purchase. Selling of the watch by the original owner, devalues the whole heirloom idea and significance of the piece, in their view, given the time and effort required to make one and their selectivity of customers.
Having at least one grand complication is a must.
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