Quote:
Originally Posted by ErichKeane
My interactions with him have been positive, and he seems like a stand-up guy. I wouldn't be surprised if his position is, "I'm not positive I DIDN'T do this, and the customer is upset, so I'll refund him to keep him happy/my reputation". I've seen this in many industries, particularly ones where most of the cost is labor.
I DID send him an email to point him to this thread (as I'm actively discussing one of my watches coming out + 2 going into service), so I believe he just missed the original message.
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After reading the whole thread, I’d send him my watches. [emoji4]
Kat
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