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Originally Posted by BNA/LION
Update on wine fridge... I followed up with the company when we got home from vacation. They sent a technician out to assess the situation. He said it's faulty and needs to be replaced. Since it's under warranty shouldn't be an issue, right? Well the representative gave me a hard time and made me jump through hoops. Finally I asked him if this conversation was being taped, to repeat his name and to connect me with his Manager. He said to hold on for a minute, got back on the line said he got a free replacement approved and I would be contacted when it is ready to ship. Very sad that companies have to play game like this with good customer's. This is our second unit as we moved up to their premier model.
Opened a dammaged bottle tonight. Cork had a little mold on top but seems to be okay. I'll know what it tastes like in 45 minutes or so.
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Good job going up the chain. Sad we have to do that these days as opposed to them stepping up and making it an amazing customer experience that we sing the praises about.
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