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I’ve had similar issues. Breitling insists on a full service with a crystal swap. It’s a money grab and pisses me off. They vigilantly restrict access to parts even through their AD’s so you have to go through them to get a new crystal.
I do love the way the crystal “disappears” with the exterior AR coating, drastically reducing glare/reflections but get a scratch and you’ll have to live with it until service. It’s a shame because we should be able to get a new sapphire replaced for minimal cost/installation but Breitling has purposefully cornered the repair market so they can take our money.
Love the watches, not a fan of the company.
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