3 December 2006, 09:04 PM
|
#9
|
|
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,818
|
Quote:
Originally Posted by Rodentman
And whislst I am on the rant, you think outsourcing customer service is bad, guess where my employer's I.T. support is located? Wrong, not Bangalore, but Hyderabad. So when Oracle takes a dump and I need help there's no one I can go to in the orifice. It's not all that bad, however, our DBA is Indian but works for us in TX.
They are smart guys, I just wish they were in the bldg so I could sit with them and solve the problem a lot faster. It's very frustrating.
|
Well talking about call centres,my Sim card in my Mobile phone failed last night.But I normally take up the free offers on line,and had a few orange new Sim's.So new one in follow the instructions IME number on phone etc,ring number then the robot woman starts spouting options 1-5 and so on Then your call is important to us and the usual bullsh!te.Then we are experiencing high volume calls,then you speak to a person who you cannot understand one word they are saying.Someone from India is reading from a script all together just to register a sim to a phone took 38 minutes.
__________________
ICom Pro3
All posts are my own opinion and my opinion only.
"The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever."
Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again.
www.mc0yad.club
Second in command CEO and left handed watch winder 
|
|
|