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i ran across this with usps about a month ago. sold $800 worth of lenses to a guy in GUAM shipped from california, it should have taken 3-4 days.. it took 14.. with no update from USPS website at all other than it was accepted at the post office.
post office wasnt any help, they said wait 21 days..
so if i was you, i would just wait the 21 days and have them open up a case. and do not refund yet, it will cause confusion when he receives it..
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