My intention is to definitely follow-up with you guys.
I don’t post a lot but I’ve been on the Panerai forums and attended many GTGs since 2004. I’ve read enough posts and been around the block enough where I also scratch my head when OPs never give a final disposition...I will.
With that said: On the 17th I called them back again and was told my warranty was accepted, work would begin shortly, and that it would take 3-4 weeks.
My only hope at this point is that it comes back without any issues.
Charley: With all due respect, I paid a lot for this watch (MSRP $22,500), and it arrived to me from the Boutique broken, so I hope you’ll understand that I’m not in an overly understanding or patient mood at this point. I’m not asking for any special treatment and I didn’t make up the process, Richemont/Panerai did...all I expect is that they abide by THEIR process.
So far they haven’t met any of their process responsibilities, so forgive me if I’m a bit worried about the more complex responsibilities of digging into my watch, considering they can’t/won’t even return a phone call, took 6 days to re-evaluate my watch when it took them a day the first time, etc...
Fingers crossed and an update to follow in a few weeks.
With Respect, Rob