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Interesting situation and one that I wish I could say is a surprise but it is not. I have owned several Panerai's over the years and have had to send several back for warranty and repair issues. I have a good relationship with and Authorized Panerai AD and I send everything through them. In the order of how things get done at Panerai it appears that the Boutique and AD's get the priority when it come to service and repair work. Not so much with some other brands but Panerai for sure. I usually don't like a middle man filtering information and charging me a fee but on some occasions it is worth it. Good luck sorting this out. I have always had good results on the warranty or repair work once Panerai does it.
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