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Originally Posted by TAKUYA
Same thing happened with my shipments last year with ups. So this is my story and experiences. Hope it helps...
My worker shipped 5 packages out that day to my clients. 2 (highest values of 5) dropped off at UPS Store who knows us well, another 2 dropped off at FedEx who knows us well too, and last one dropped off at random UPS store. Why? Because I don't usually ship all packages out at one location.
Next day, 2 packages shipped by FedEx which were delivered safe and sound. Also the last package dropped off at random ups store which was delivered safe and sound as well. So lil concerned here about another 2 packages got delay which were dropped off at ups we know well... around after noon, 1st client in East Coast of one of those 2 packages called me and said there is no watch, just the box and watch boxes inside while the package still looks good from outside.. and an hour later 2nd client in West Coast called me and said the same thing with the same happen.... and until now I still don't know when and where those items got stolen.. at ups store, ups hub or at ups destination...?
Here are how I worked on it. Those 2 clients are my new clients so of course they definitely thought I may be a scammer at that moment. But first I tried to calm them down and showed them that the packages have full insurance and showed them that I'm working with insurance company and UPS to see what happened with the packages first. And I also guaranteed them that they will receive their full refunds within a few days after I hear back from insurance company and ups even the insurance company will take over 30 days for investigation and refunds to the sender... then next thing I needed my clients take a lot of the pics of the packages after they received and opened it. And also if they can tell me or estimate how the weight of the package when driver handed the package to them and do not throw anything from what they received. because the insurance company needed those packages in that exact condition send back to them for investigation. my worker kept the dropoff receipts of those 2 packages and took the pics of them before he shipped. Because on drop off receipt it will show what the weights of each package. So the package will be lighter if the item inside got stolen. And The tracking numbers will show the actual weight of package when driver scans it and hands it to the receiver. Then from there ups and insurance can know what happened with it... Another good thing helped me to get the cover from insurance that I always use brown paper tapes all around for packages. So when they received those packages back from my clients they could see someone cut the brown paper tape and tampered with clear tape over it. And of course I could not let my 2 clients hang there and wait 30 days for insurance decision. So one client understood and waited for me to find him another item or waited until we know the decision from insurance company. And If its not right, then both of us will find lawyer and give this case to lawyer to sue UPS. Another client (who became my regular client now) could not wait for another item or decision from insurance company, so I totally understood that and had to give him full refunds back. So in this case, the seller needs to deal with shipping company and insurance company if the item got stolen within the shipment like my case. But of course it needs lil helps from buyer as working with seller and be patient...
Also another thing that do not let ups or FedEx worker pack up your valuable package or let them know what inside the package. Especially with UPS since UPS is franchise so they can not really know much about their workers like Fedex.
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How about a conclusion to your post? What company insured the packages? Did the insurance carrier pay you for the losses? If reimbursed, how long before receiving payment.
Thanks in advance for a reply.
jP