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Very disappointing for the OP. I would call the manager and set up an appointment to return to the store. I would let the manager look at the watch and see what they have to say and what they propose the solution to be. You are not getting a new watch or case back so don't even set your expectations up for that. I would believe they would offer to correct the scratches. I would be hesitant to allow them to do this instore for the job they did changing the strap. I would ask that the watch go to the RSC for repairs and that they provide you with all of the documentation when the watch returns. No easy answer but it must be addressed. Good luck.
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