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Oh Brother, I would go absolutely mad with them and ask for a New Watch.
This really highlights the disregard that some Rolex AD SA's have for customers property, I have noticed the decline in quality AD staff over the last 5 years.
From Rolex AD SA's calling me "Mate", to not returning phone calls, slamming my watch down on the counter! are a few recent encounters with UK SA's.
I believe they receive their Customer Care Training by online training program's, which seems to me as money wasted.
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