Thank you to everyone who chimed in and provided advice. Some of the cheeky comments definitely helped soften the blow haha.
Quote:
Originally Posted by Jackumi
That damage is totally unacceptable. It looks like they used the Begeon tweezer type of tool to remove the strap pins (see attached), but they let the edges of the arms gouge the case back as they were using it. The pictures show the correct way to use it so as to keep the arms away from the watch body.
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wow... I can't even imagine how this all unfolded in the back room... that would explain why the scratches are on both ends and is likely what transpired!
I know a lot of you have stated I should use this to get my next piece but I am not sure how I feel about it to be honest. Sure, a SS DaytonaC white dial sounds great but with how the two reps handled me yesterday I just feel uneasy now. I am honestly shocked as I was looking to build a relationship with this AD and further my collection with them... let's see what happens when I go in today.