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ppw · 10 October 2016, 04:28 AM

I just got a 5711 from a used dealer two weeks or so ago, have work it a hand full of times and this morning noticed that there is what looks like to be a clear thin seal that surrounds the crystal between it and the bezel has come loose/out. It looks like a thin piece of rubber string. I emailed the dealer as they include a 1 year warranty.

I've never heard of this issue and wanted to hear some feedback.

Thank you for your time and advice!

soundserious · 10 October 2016, 04:46 AM

Interesting, one of those exploded case pics that shows all the components maybe the key here. Either way it needs service.

RussW · 10 October 2016, 06:06 AM

It looks light it might be a very thin layer of protective plastic on the very small exposed part of the inner bezel. If it comes away fairly freely and evenly when you pull it then I'd remove it and not worry about it. Otherwise I'd contact the seller in the first instance.

Hairdude1 · 10 October 2016, 06:08 AM

Never heard of that, you contacted the seller, what have they said?

Royalex · 10 October 2016, 11:44 AM

I just know that they coat AR out side of the glass. But a thin layer inside of the glass, I have never heard.

Passionata · 10 October 2016, 04:10 PM

Quote:

Originally Posted by ppw

I just got a 5711 from a used dealer two weeks or so ago, have work it a hand full of times and this morning noticed that there is what looks like to be a clear thin seal that surrounds the crystal between it and the bezel has come loose/out. It looks like a thin piece of rubber string. I emailed the dealer as they include a 1 year warranty.

I've never heard of this issue and wanted to hear some feedback.

Thank you for your time and advice!

It s the crystal gasket i guess ,you need to bring it to an SC asap ,this seal/gasket protects the watch from dust/humidity .

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Ar_Mi · 10 October 2016, 09:31 PM

Gaskets no big deal takes only a few days to get fixed prob.. i would avoid water if i were you though..

yoast · 11 October 2016, 12:21 AM

Unbelievable this passes through QC

Passionata · 11 October 2016, 03:04 AM

Quote:

Originally Posted by yoast

Unbelievable this passes through QC

Actually it s a used watch noone knows who and how molested the crystal and/or the gasket previously.

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soundserious · 11 October 2016, 11:55 AM

Quote:

Originally Posted by yoast

Unbelievable this passes through QC

Huh? Read the OP, used watch.

ppw · 11 October 2016, 01:03 PM

Still, it is unbelievable that a watch which was a safe queen and nearly new has this issue. This would have never happened with Rolex, Vacheron, or AP...

It is going back to the seller to be repaired. Thankfully they offered a warranty on it.

yoast · 11 October 2016, 01:42 PM

I did misread, but that still doesnt take away from the fact that this kind of thing shouldnt be able to happen in the first place. (unless the dealer messed around with it but that would usually leave marks on the case as well which I do not notice.)

KarlS · 11 October 2016, 02:26 PM

Isn't this the same watch that was bought without papers, tags,box,missing links etc etc? And then we wonder why?

onefastman · 12 October 2016, 01:32 AM

Quote:

Originally Posted by KarlS

Isn't this the same watch that was bought without papers, tags,box,missing links etc etc? And then we wonder why?

Yes, from European Watch Company in Boston, who has a sterling reputation.

The issue with the watch has to do with Patek Philippe, not the dealer who took it on trade without papers from the previous owner.

Passionata · 12 October 2016, 02:49 AM

Quote:

Originally Posted by onefastman

The issue with the watch has to do with Patek Philippe, not the dealer who took it on trade without papers from the previous owner.

How do you know?how the seal came up,just popped out overnight?

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KarlS · 12 October 2016, 03:33 AM

Quote:

Originally Posted by onefastman

Yes, from European Watch Company in Boston, who has a sterling reputation.

The issue with the watch has to do with Patek Philippe, not the dealer who took it on trade without papers from the previous owner.

Yes which you said was in excellent condition. As you are just wearing this till the new 5711 comes in I wouldn't worry about doing anything and just hand it back to them when it arrives.

onefastman · 12 October 2016, 07:16 AM

Yep, I wore it the afternoon prior and when putting it on the following morning it had popped. Perhaps I didn't notice it prior in its beginning stages but I doubt it given how much time I spend staring at the watch

Quote:

Originally Posted by Passionata

How do you know?how the seal came up,just popped out overnight?

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onefastman · 13 October 2016, 12:42 AM

I would be afraid of moisture or dust getting into the watch and casing damage. Better safe than sorry with something of this value, imo.

Quote:

Originally Posted by KarlS

Yes which you said was in excellent condition. As you are just wearing this till the new 5711 comes in I wouldn't worry about doing anything and just hand it back to them when it arrives.

enjoythemusic · 13 October 2016, 01:33 AM

Albert at European Watch Company in Boston has been great to deal with. Have you called him as his guy can easily, and quickly, repair it. They repaired the 5167 i got from them when the lume on one of the numbers came out. Call Albert, he'll take care of it.

KarlS · 13 October 2016, 02:32 AM

Quote:

Originally Posted by yoast

I did misread, but that still doesnt take away from the fact that this kind of thing shouldnt be able to happen in the first place. (unless the dealer messed around with it but that would usually leave marks on the case as well which I do not notice.)

So basically it's a PP QC issue and no chance that a dealer who buys and then sells a watch without papers may actually have opened the watch up to see how it was working or doing a quick patch up to sell???

onefastman · 13 October 2016, 02:53 AM

Quote:

Originally Posted by KarlS

So basically it's a PP QC issue and no chance that a dealer who buys and then sells a watch without papers may actually have opened the watch up to see how it was working or doing a quick patch up to sell???

I doubt it, Albert has been great to do business with and has a perfect reputation as far as I can see.

He replied and is sending a UPS label for me to return the watch to be repaired.

KarlS · 13 October 2016, 03:15 AM

Quote:

Originally Posted by onefastman

I doubt it, Albert has been great to do business with and has a perfect reputation as far as I can see.

He replied and is sending a UPS label for me to return the watch to be repaired.

Oh that's good news. Going through your threads you really have had bad luck buying bracelets missing links, watches on eBay and need a break

RW16610 · 13 October 2016, 06:04 AM

Sorry to see this but hope it comes back to you ASAP, like new.

enjoythemusic · 13 October 2016, 06:11 AM

Quote:

Originally Posted by onefastman

I doubt it, Albert has been great to do business with and has a perfect reputation as far as I can see.
He replied and is sending a UPS label for me to return the watch to be repaired.

That's exactly what i expect from Albert, he's always great to deal with and have been to his shop a few times too.

10 October 2016, 04:28 AM	#1
ppw "TRF" Member Join Date: Sep 2016 Location: STL Posts: 7	Seal issue with new (to me) Patek 5711 I just got a 5711 from a used dealer two weeks or so ago, have work it a hand full of times and this morning noticed that there is what looks like to be a clear thin seal that surrounds the crystal between it and the bezel has come loose/out. It looks like a thin piece of rubber string. I emailed the dealer as they include a 1 year warranty. I've never heard of this issue and wanted to hear some feedback. Thank you for your time and advice! Attached Images

10 October 2016, 04:46 AM	#2
soundserious "TRF" Member Join Date: Aug 2011 Location: usofmfa Posts: 3,157	Interesting, one of those exploded case pics that shows all the components maybe the key here. Either way it needs service. __________________ Instagram: soundsoserious

10 October 2016, 06:08 AM	#4
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,155	Never heard of that, you contacted the seller, what have they said? __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

11 October 2016, 12:21 AM	#8
yoast 2025 Pledge Member Join Date: Aug 2013 Location: HK Posts: 2,320	Unbelievable this passes through QC __________________ IG: @yoast.watch https://www.instagram.com/yoast.watch/

11 October 2016, 01:42 PM	#12
yoast 2025 Pledge Member Join Date: Aug 2013 Location: HK Posts: 2,320	I did misread, but that still doesnt take away from the fact that this kind of thing shouldnt be able to happen in the first place. (unless the dealer messed around with it but that would usually leave marks on the case as well which I do not notice.) __________________ IG: @yoast.watch https://www.instagram.com/yoast.watch/

10 October 2016, 06:06 AM	#3
RussW "TRF" Member Join Date: Apr 2012 Location: England Watch: 5990 Posts: 3,351	It looks light it might be a very thin layer of protective plastic on the very small exposed part of the inner bezel. If it comes away fairly freely and evenly when you pull it then I'd remove it and not worry about it. Otherwise I'd contact the seller in the first instance.

10 October 2016, 11:44 AM	#5
Royalex "TRF" Member Join Date: Dec 2012 Location: Bangkok Posts: 762	I just know that they coat AR out side of the glass. But a thin layer inside of the glass, I have never heard.

10 October 2016, 09:31 PM	#7
Ar_Mi "TRF" Member Join Date: Mar 2015 Location: Dubai/Los Angeles Watch: a few Posts: 595	Gaskets no big deal takes only a few days to get fixed prob.. i would avoid water if i were you though..

11 October 2016, 01:03 PM	#11
ppw "TRF" Member Join Date: Sep 2016 Location: STL Posts: 7	Still, it is unbelievable that a watch which was a safe queen and nearly new has this issue. This would have never happened with Rolex, Vacheron, or AP... It is going back to the seller to be repaired. Thankfully they offered a warranty on it.

11 October 2016, 02:26 PM	#13
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	Isn't this the same watch that was bought without papers, tags,box,missing links etc etc? And then we wonder why?

13 October 2016, 01:33 AM	#19
enjoythemusic 2025 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 22,679	Albert at European Watch Company in Boston has been great to deal with. Have you called him as his guy can easily, and quickly, repair it. They repaired the 5167 i got from them when the lume on one of the numbers came out. Call Albert, he'll take care of it. __________________ __________________ "You've got to expect some static. After all, computers are just machines; they can't think." -- TRON 1982 Sent from my Etch A Sketch using String Theory.

13 October 2016, 06:04 AM	#23
RW16610 2025 TitaniumYM Pledge Member Join Date: Apr 2008 Real Name: Rommel Location: Toronto Canada Watch: 116710LN Posts: 9,441	Sorry to see this but hope it comes back to you ASAP, like new.

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