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#1 |
TRF Moderator & 2025 Titanium Yacht-Master Patron
Join Date: Oct 2005
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Just Spoke With RSC Beverly Hills
After 8-1/2 years of wearing my 16610 pretty much 95% of the time, I figured it's time to send it off to be serviced. I was going to wait until it was 10 yrs old, but it has quite a few character marks (scratches
![]() Plus I wear it quite a bit in the pool in the summer time and almost always in the shower so it wouldn't hurt to have the gaskets changed and pressure tested also. I live in NY state so why would I send it all the way across the country when there's a service center here? Simple. I've asked around and I was told that RSC BH did the best work, with Dallas a close second. I figured I'd make the phone call to get shipping instructions from them and box it up and send it out today. Get this, the girl on the phone asked for my address and told me they would send me out a mailing kit. It includes the box, tape and all of the instructions. Pretty cool. I should have it in 2-3 business days, then I'll send it off. I have to add that the lady on the phone was very polite and helpful. So when all is said and done, I'm looking forward to having my watch ready for another 8-10 years ![]()
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JJ |
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#2 |
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Join Date: Dec 2008
Location: Ohio
Watch: GMT IIc
Posts: 63
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Good info. I'm going to send a watch back and I think I'll follow your lead.
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#3 |
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Real Name: Phil
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gotta love good service..compared to the other thread regarding bad ADs...
you should post before and after photos...
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#4 |
1,000,000th PostMember
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You did the right thing !
After 8 years your watch needs to be refreshed ![]() Post some before and after photos when you receive it after the service ![]()
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GMT - Master II C - 116710 LN |
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#5 | |
2025 TitaniumYM Pledge Member
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Quote:
Anyway good info, when its time for service I'll have to consider the same decision. Living in MA its hard to fathom shipping it accross the country but I don't like what I hear about the NYC RSC
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#6 |
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Join Date: May 2008
Real Name: Joe
Location: USA
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Good to hear that the RSC is doing a great job, please let us know how the entire experience was like.
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#7 |
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#8 |
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I've heard that the NYC RSC was the worst when it comes to servicing your Rolex.
Conversely, Dallas has been given an A+ report many times. If mine needs servicing, it's going to the Holy Land! TEXAS!
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Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM |
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#9 |
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Join Date: Jul 2008
Location: CAN / SIN
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Platinum is generally only serviced in Geneva. So my watch has been there a couple of times and received some good Swiss loving.
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#10 |
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Real Name: Karis
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Wow, your sub has already had quite a life after 8.5 years Paulie! I have used the Dallas RSC and highly recommend them. I'm sure the BHSC will be fine. Wish I'd known there was a mailing kit though!
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#11 |
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Real Name: Buz
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Good to know. Are you sending it FedEx?
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#12 |
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Good information
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#13 |
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Real Name: Larry
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Careful sending it with the USPS...........
You know how those guys can go Postal at times...... ![]() ![]() ![]() ![]()
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#14 | |
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Not a snowball's chance in hell.
![]() ![]() ![]() Quote:
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#15 |
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Paul,
The fact RSC of BH would send YOU a packing kit speaks volumes. ![]() ![]() ![]() dP
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#16 |
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#17 |
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wow.. my airking and 16014 are about due.. sounds like that is the place to call. would be interested in a followup post after you get the sub back. thanks!
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#18 | |
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I'll try my best to get some before pics but I don't have a light box so I'm not sure howwell I can capture the scratches in it.
![]() Also if you guys like, I can keep everyone updated on the progress. I can take a picture of the mailing kit, let you know when it arrives ...etc ![]() Quote:
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#19 |
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Is them giving you a shipping kit new?
I have used Dallas (GREAT results) and never heard of them sending you a shipping box before (never heard of it with any RSC but what do I know)
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#20 | |
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Quote:
I've never heard of that either. However, I have heard sad stories of shipments being returned from RSC because of the type of packaging. ![]() ![]() ![]() dP
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#21 |
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Paulie, I hope they take good care of your baby for you!
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#22 |
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Sounds like fantastic customer service.
![]() Any chance for before and after pics when you get her back Paulie? ![]() |
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#23 | |
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Thanks Carolina
Quote:
![]() The after shouldn't be too hard, I wouldn't think ![]() ![]() ![]()
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#24 | |
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Quote:
![]() You'll love it even more when it returns home, Paul! ![]() ![]()
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#25 | |
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Quote:
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#26 |
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Join Date: Mar 2009
Real Name: Kevin
Location: Beverly Hills, CA
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...but the ROLEX SC in BH is CLOSING!!! They are sending everything to DALLAS :(
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#27 |
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Join Date: Mar 2009
Location: New England
Posts: 328
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that's really good info about which service center to use
thanks |
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