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rummycoke · 10 February 2012, 07:03 AM

Just got back my 312 from Panerai in Fort Worth this past Mon. I was so excited. She 's been away from about 2 months now. Sent her in because she was running 30 sec fast. Now I have to send her back because she has not slow down at all. From the medical paper, she had total make over. I am just confused. It seems she has been away more ever since this marriage began. I wish I never set my eyes on her.

mfer · 10 February 2012, 07:10 AM

How did you buy it? Used or new from AD/Boutique

If you bought new, I'd demand money back.

If used, I'd be calling someone at Panerai asap.

Steel28 · 10 February 2012, 07:32 AM

Quote:

Originally Posted by mfer

How did you buy it? Used or new from AD/Boutique

If you bought new, I'd demand money back.

If used, I'd be calling someone at Panerai asap.

+1. Try and talk to Panerai rep in either case.

rummycoke · 10 February 2012, 07:36 AM

This is more about the P9000 movement and the wonderful people at Panerai Service.

rummycoke · 10 February 2012, 07:41 AM

They said you are more than welcome to send it in again. ....ugh......

esm · 10 February 2012, 07:41 AM

Quote:

Originally Posted by rummycoke

Just got back my 312 from Panerai in Fort Worth this past Mon. I was so excited. She 's been away from about 2 months now. Sent her in because she was running 30 sec fast. Now I have to send her back because she has not slow down at all. From the medical paper, she had total make over. I am just confused. It seems she has been away more ever since this marriage began. I wish I never set my eyes on her.

Not sure if you are still talking about a watch after the fast half of your story......

Marriage?!?

B. Doggy · 10 February 2012, 08:30 AM

That sucks, man

nauticajoe · 10 February 2012, 09:00 AM

Sorry to hear. Hope everything turns out well.

aelvin · 11 February 2012, 12:09 AM

your local AD should be able to regulate the watch for you and will take a week or so max.

TswaneNguni · 11 February 2012, 12:23 AM

Quote:

Originally Posted by rummycoke

Just got back my 312 from Panerai in Fort Worth this past Mon. I was so excited. She 's been away from about 2 months now. Sent her in because she was running 30 sec fast. Now I have to send her back because she has not slow down at all. From the medical paper, she had total make over. I am just confused. It seems she has been away more ever since this marriage began. I wish I never set my eyes on her.

Not acceptable at all !!!!! .Write Panerai a mail

SubKing · 11 February 2012, 12:49 AM

Quote:

Originally Posted by rummycoke

Just got back my 312 from Panerai in Fort Worth this past Mon. I was so excited. She 's been away from about 2 months now. Sent her in because she was running 30 sec fast. Now I have to send her back because she has not slow down at all. From the medical paper, she had total make over. I am just confused. It seems she has been away more ever since this marriage began. I wish I never set my eyes on her.

typical panerai service. sorry to hear about that..

you would think they would at the very least, test their watches before they send your watch back to you.

call panerai NY head office, not the store, but their offices. you can get the number from the customer service center.. thats where you should call and complain in a matter like this one.
i called myself to the NY office when service damaged my panerai.

Shade · 11 February 2012, 12:49 AM

It shouldnt take that long and if there was a thorough inspection then it should have been repaired or adjusted.

mfer · 11 February 2012, 12:56 AM

Quote:

Originally Posted by SubKing

typical panerai service. sorry to hear about that..

you would think they would at the very least, test their watches before they send your watch back to you.

call panerai NY head office, not the store, but their offices. you can get the number from the customer service center.. thats where you should call and complain in a matter like this one.
i called myself to the NY office when service damaged my panerai.

^This!!!

eric23 · 11 February 2012, 01:05 AM

Sorry to her about your service issue. I had a 351 and it died after 2 weeks, I brought it back and got my money back. I got a 114 now and love it works great. I think Panerai should stick to making manual wind movements.

modenaboy · 11 February 2012, 05:53 AM

If the watch is running 30 sec fast a day it might simply be magnetized (that happened to one of my Panerais and to a JLC Reverso my wife owns as well). A good dealer should be able to demagnetize it in a second and check it on their watch timing machine (our dealer did just that). Might save you the time and hassle of having to send it in again.

BTW, a repairman who was recommended to me thought my watch needed an overhaul when it was simply magnetized. He also looked at it on a watch timing machine and claimed it wasn't magnetized, but he was wrong (or lying), so make sure to take it to a top notch place to have it checked.

madkimchee · 12 February 2012, 07:12 AM

Quote:

Originally Posted by eric23

Sorry to her about your service issue. I had a 351 and it died after 2 weeks, I brought it back and got my money back. I got a 114 now and love it works great. I think Panerai should stick to making manual wind movements.

Sad thing is, Panerai didn't make the movements for the 114. Swiss ETA did. Hopefully the bugs get worked out of their in-house movements.

MortgageGuy · 12 February 2012, 03:02 PM

Sorry to hear this and also sorry to hear another terrible story about Panerai customer service... I dont understand how this can happen again and again

Are these just isolated events or is Panerai service really not that good? Can anyone help me here, I have never had any experience myself but it concerns me.

Let us know how this gets resolved but I for one would also make a complaint as this seems like silliness to have a watch gone for months for something as simple as a regulation

HL65 · 12 February 2012, 10:11 PM

Sorry to hear....Bummer!

Gharddog03 · 13 February 2012, 12:54 AM

Sorry to hear this.

mike · 13 February 2012, 01:12 AM

Man, I feel your pain. Been there, done that.

I had no luck dealing with the Rep.--"send it in". Yeah, for the third time.

10 February 2012, 07:03 AM	#1
rummycoke "TRF" Member Join Date: Aug 2006 Location: Louisiana Posts: 42	I am so SICK Just got back my 312 from Panerai in Fort Worth this past Mon. I was so excited. She 's been away from about 2 months now. Sent her in because she was running 30 sec fast. Now I have to send her back because she has not slow down at all. From the medical paper, she had total make over. I am just confused. It seems she has been away more ever since this marriage began. I wish I never set my eyes on her.

10 February 2012, 07:10 AM	#2
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	How did you buy it? Used or new from AD/Boutique If you bought new, I'd demand money back. If used, I'd be calling someone at Panerai asap. __________________ member#3242

10 February 2012, 08:30 AM	#7
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	That sucks, man __________________ Rolex / Panerai / Omega

11 February 2012, 12:49 AM	#12
Shade "TRF" Member Join Date: Jan 2010 Real Name: Norman Location: Jakarta Watch: All of 'em.. Posts: 2,926	It shouldnt take that long and if there was a thorough inspection then it should have been repaired or adjusted. __________________ My collections.. Plus PAM 233, 232, 249 & PAM 417.

12 February 2012, 03:02 PM	#17
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,934	Sorry to hear this and also sorry to hear another terrible story about Panerai customer service... I dont understand how this can happen again and again Are these just isolated events or is Panerai service really not that good? Can anyone help me here, I have never had any experience myself but it concerns me. Let us know how this gets resolved but I for one would also make a complaint as this seems like silliness to have a watch gone for months for something as simple as a regulation __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

10 February 2012, 07:36 AM	#4
rummycoke "TRF" Member Join Date: Aug 2006 Location: Louisiana Posts: 42	This is more about the P9000 movement and the wonderful people at Panerai Service.

10 February 2012, 07:41 AM	#5
rummycoke "TRF" Member Join Date: Aug 2006 Location: Louisiana Posts: 42	They said you are more than welcome to send it in again. ....ugh......

10 February 2012, 09:00 AM	#8
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,773	Sorry to hear. Hope everything turns out well.

11 February 2012, 12:09 AM	#9
aelvin "TRF" Member Join Date: Jul 2008 Real Name: Aelvin Location: Princeton, NJ Posts: 330	your local AD should be able to regulate the watch for you and will take a week or so max.

11 February 2012, 01:05 AM	#14
eric23 "TRF" Member Join Date: Apr 2008 Real Name: Eric Location: Calgary Posts: 9,595	Sorry to her about your service issue. I had a 351 and it died after 2 weeks, I brought it back and got my money back. I got a 114 now and love it works great. I think Panerai should stick to making manual wind movements.

11 February 2012, 05:53 AM	#15
modenaboy "TRF" Member Join Date: Jan 2012 Location: USA Posts: 1	If the watch is running 30 sec fast a day it might simply be magnetized (that happened to one of my Panerais and to a JLC Reverso my wife owns as well). A good dealer should be able to demagnetize it in a second and check it on their watch timing machine (our dealer did just that). Might save you the time and hassle of having to send it in again. BTW, a repairman who was recommended to me thought my watch needed an overhaul when it was simply magnetized. He also looked at it on a watch timing machine and claimed it wasn't magnetized, but he was wrong (or lying), so make sure to take it to a top notch place to have it checked.

12 February 2012, 10:11 PM	#18
HL65 TRF Moderator & 2025 Titanium Yacht-Master Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,600	Sorry to hear....Bummer! __________________ *SPEM SUCCESSUS ALIT*

13 February 2012, 12:54 AM	#19
Gharddog03 "TRF" Member Join Date: Dec 2009 Real Name: Genaro Location: Fresno Ca. Watch: R O L E X Posts: 4,466	Sorry to hear this.

13 February 2012, 01:12 AM	#20
mike "TRF" Member Join Date: Jul 2005 Posts: 22,682	Man, I feel your pain. Been there, done that. I had no luck dealing with the Rep.--"send it in". Yeah, for the third time.

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