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#1 |
"TRF" Member
Join Date: Aug 2010
Location: The Netherlands
Watch: 16600371701
Posts: 1,271
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British Airways. Aaaaargh!!
I have been a happy frequent flyer of British Midland International (BMI) for many years. They are a small airline, and despite having fallen on hard times recently, I still liked them. They were recently bought over by British Airways and I am not lying when I say that I thought that this was a recipe for disaster.
I have been putting off transferring my frequent flyer account, but thought I would do it tonight as I had some spare time. Big mistake. 1 hour later, I am really annoyed and reconsidering whether Easyjet or Ryanair might not be so bad after all... "Combine my Avios" is the BA-chosen phrase for transferring frequent flyer points from newly-acquired airlines. Here is a copy of an e-mail I just sent to the BA complaints department (when I eventually found them....). What do you think? I will post updates if/when I get them. ![]() ![]() "I am a BMI Diamond Club member (account no. xxx) and have been trying to transfer my DC membership points to my newly-created BA account. Every time I follow the links to combine my Avios, I receive a notice telling my session has timed out and that I have to log in again. I have now done this 4 times and received the same message every time. You have managed to turn a relaxing Saturday evening into a stressful one. Well done. I should add that I only managed to get to the Combine my Avios page after much to-ing and fro-ing, bouncing about your website endlessly. The same applies to finding out how to complain. When I heard BMI was being bought by BA, I thought that the hitherto-excellent BMI service would be brought down to the levels of BA (lost baggage, T5 fiasco, etc.). It seems that I was right to be concerned. You really have managed to disappoint me, at every opportunity, on my first interaction with your company. It would be most wonderful if you could let me transfer my BMI points to my BA account. I am not holding out too much hope. By the way there are only two acceptable outcomes to this query: (i) yes we can and (ii) no we cannot. I don't want any rubbish about taking my complaint seriously, failing to satisfy expectations, etc." |
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#2 |
"TRF" Member
Join Date: Jul 2010
Real Name: Matthew
Location: Miami/NY
Watch: the shoes.
Posts: 3,481
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I don't know what to say. I got fed up with airline so I bought my own jet. Makes everything so much easier.
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#3 | |
"TRF" Member
Join Date: Apr 2009
Location: Sea Level
Watch: Varies
Posts: 6,876
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Quote:
Now that's the way to fly!!!! ![]()
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Instagram @z32turbo |
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#4 |
2025 Pledge Member
Join Date: Aug 2008
Posts: 5,699
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Comment deleted.
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#5 |
"TRF" Member
Join Date: Dec 2007
Real Name: Roger
Location: Colorado
Watch: this ya'll
Posts: 5,044
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Transitions are generally bumpy. I'd say you overreacted in your email.
Sent by my Android.
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Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too |
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#6 |
"TRF" Member
Join Date: Feb 2012
Real Name: Craig
Location: Sydney
Watch: 4 Broken glass
Posts: 5,810
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Look on the bright side there have been many of us who have watched their favourite airline go bankrupt/chapter 11 or whatever it is in each market, I lost 1,000,000+ points one time.
BMI was a fun regional carrier BA is big and safe, I have had good and terrible flights on BA, I would imagine as a Diamond member there is a number you can call, you would probably be a priority member and somebody most likely in India (that was fact not racist) will happily help you move your points over. Not to mention BA fly to as many destinations as any airline on the planet, so once transferred sounds like it could be a good outcome.
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Day Date 118206, Daytona 116509 & 116505, AP 25859ST Gone but not forgotten and genuinely missed..... Root Beer GMT, Sub, TT Daytona, YG DD Bark, Datejust(2 his & hers), AP RO, PP Aquanaut, Lange 1, Heuer Monza, Piaget Altiplano, GP Chrono, Seamaster, Tudor Sub, Tudor Chrono, Tudor Black Bay Bronze |
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#7 |
"TRF" Member
Join Date: Dec 2009
Real Name: Bob
Location: U.S.A.
Watch: 1655
Posts: 68,182
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I remember when they were B.O.A.C., which meant "Better on a Camel"
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#8 |
"TRF" Member
Join Date: Oct 2010
Real Name: BondJamesBond
Location: The Algarve
Watch: Rolex or nothing
Posts: 4,090
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No airline is better than another.
I agree, flying private is the way to go.
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♛ 5-digit Rolex or nothing ♛ |
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#9 |
"TRF" Member
Join Date: Jan 2012
Real Name: Will
Location: land of oz
Watch: sundial
Posts: 2,219
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#10 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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#11 |
"TRF" Member
Join Date: Sep 2009
Real Name: Dalip
Location: Mumbai and Perth
Watch: Rolex PAM Omega
Posts: 18,656
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#12 |
"TRF" Member
Join Date: Jul 2008
Real Name: Eric
Location: Location,Location
Watch: this, bro...
Posts: 15,340
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I hate flying and dealing with airline staff....
/rant over |
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#13 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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#14 |
"TRF" Member
Join Date: Sep 2009
Real Name: Dalip
Location: Mumbai and Perth
Watch: Rolex PAM Omega
Posts: 18,656
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#15 |
"TRF" Member
Join Date: Jul 2010
Real Name: John
Location: Australia
Watch: Depends on mood.
Posts: 9,536
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#16 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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#17 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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#18 |
"TRF" Member
Join Date: Jul 2010
Real Name: John
Location: Australia
Watch: Depends on mood.
Posts: 9,536
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#19 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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#20 |
"TRF" Member
Join Date: Jul 2010
Real Name: John
Location: Australia
Watch: Depends on mood.
Posts: 9,536
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#21 | |
"TRF" Member
Join Date: Sep 2009
Real Name: Dalip
Location: Mumbai and Perth
Watch: Rolex PAM Omega
Posts: 18,656
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Quote:
![]() ![]() I have no idea what you're talking about ![]() ![]() ![]() ![]() I'm going to look it up in the moderation dictionary of acceptable innuendo ![]() ![]() ![]() |
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#22 |
"TRF" Member
Join Date: Oct 2009
Location: Here and there
Posts: 12,485
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BA is alright, bit like Maccas, same deal wherever you go. Cheap and cheerful.
I'm much more of a Singapore Airlines kind of guy.
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Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten |
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