How mad are ADs when you exchange a watch?

[CPAWatchFan]

I love my new 116610ln and wouldn't dream of exchanging it. But I'm curious about exchange stories. What do the ADs do with the watches?

[kilyung]

Can't say that I've ever exchanged a watch.

[bgriz]

I would think they aren't too thrilled by it.

[Brenngun]

If they're making money at both ends of the swap they're happy.

[MortgageGuy]

Never have done it, cannot tell you. Well, I did have a Rolex go to RSC twice under warranty and they could not resolve the problem, my AD took the watch back and dealt with Rolex so I could have an operational watch but he was perfect since I bought another

[tomchicago]

Originally Posted by MortgageGuy

Never have done it, cannot tell you. Well, I did have a Rolex go to RSC twice under warranty and they could not resolve the problem, my AD took the watch back and dealt with Rolex so I could have an operational watch but he was perfect since I bought another

THAT is a good AD. I wouldn't dare expect that of any I've ever dealt with.

[bgriz]

Originally Posted by Brenngun

If they're making money at both ends of the swap they're happy.

Well yeah. I assumed he meant exchange as in full refund, why else would an AD be mad

What you said sounds more like a "trade in".

[Brenngun]

Originally Posted by bgriz

Well yeah. I assumed he meant exchange as in full refund, why else would an AD be mad

What you said sounds more like a "trade in".

Since the OP didn't specify his meaning of exchange I didn't make the same assumption you did. An AD may not be happy if you ask to exchange (for full refund as you assume) a watch with a higher selling price then buy one at a lower price i.e return a DD buy an Air King. At that point they not only have to deal with the restocking hassle/cost (if they can) but also the loss of revenue.

[liptonnr]

Originally Posted by bgriz

I would think they aren't too thrilled by it.

X2

[Domo LA]

If it's an upgrade, no way. My AD has been more than helpful.

[GradyPhilpott]

It seems to me that any AD worth his salt has a policy in place to deal with such issues.

Some ADs that I've read about have a return policy that allows returns in a given period.

My AD does not, but you know that going in.

So, I don't see ADs getting mad or having cause to.

If you bought a watch from a seller with say a 14 day return policy and you return it during that period, if they get mad, then it's their policy that is the problem.

If the ADs policy is that all sales are final, then the question is moot.

[Andad]

In Oz we have guidelines that control the returning of goods.
There are some acceptable reasons..eg. The goods are 'not suitable for the application' or 'significantly different to as described'.
'I have changed my mind and want a different model' or 'I have changed my mind and want my money back' are not acceptable reasons and would be at the sellers discretion.
I am sure that in America things are different but the critical thing IMO is was the watch worn at all?? If so then it becomes second hand and as AD's are not supposed to deal in second hand Rolex watches would this cause a conflict??

[The Joker]

I exchanged a speedy patch for a regular speedy. They were absolutely fine about it. Probably just glad I didn't want to return it for a refund.

Most AD's policy in the UK is a 14day return.

[MoBe]

It depends primarily on the AD and their policy but if the client is well known and loyal then anything is possible regardless of policy.

Some AD`s value their clientele and others just want to make a buck.

[Andad]

Your AD has a 14 day return for refund policy if you want?

Wow.

My AD would ave a laff.

[travisb]

My usual AD has a policy with Rolex sales that "all sales are final".
The only exception being if you purchase the watch as a gift and the recipient wishes to exchange it for a different piece as long as it's unworn.

[impalass]

When I purchased my Daytona last November a gent came in unhappy with his DJ looking for an exchange. He was quoted a 20% surcharge because the watch could not be resold as new.

The AD was very reluctant to take it back and convinced him to give it more time on the wrist. Do not know if he was a regular customer or not.

[train-time]

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

[train-time]

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

[train-time]

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

[train-time]

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

[humvee]

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

[swiss ghost]

I think its ridiculous for an AD to take back a watch thats been 'worn'. If it comes back unworn, stickers and tags intact than i see no problem. an AD can only lose by taking back a worn watch. heres a tip, BUY your watch once you know for sure what you want. watches arent like dogs you take home from the pound for the weekend to see how they fit in and than make a decision

[Ebruner]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

Nice....

-Eddie

[humvee]

Originally Posted by Ebruner

Nice....

-Eddie

Well nothing personal against ADs -- They are running a buisness and trying to maximize their profits ---THat's the goal of any business.
I am trying to minimize their profits...

[F&Iguy]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

X2 VERY BAD

[The GMT Master]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

Charming.


Anyway, from my experience, it's not a major issue, although there's not a lot a dealer can do with the watch until a new guarantee card is obtained from Rolex. Call it a minor inconvenience, but if it means a customer ends up going away with a watch they love, then it's an inconvenience worth putting up with

Chris

[Paladin]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

That's one hell of an attitude: you clearly have no honor sir! The rest of us end up having to pay for people like you. No wonder the world is what it is. do for one, am glad I do not have to wake up every morning, subscribing to that moral code, or rather lack thereof, and look in the mirror. your karma must be a bitch.

Getting back on point, I dont think much of someone smart enough to be able to afford a Rolex but not smart enough and having not enough forethought to know what they want BEFORE they buy it.

[masterserg]

Originally Posted by Paladin

Getting back on point, I dont think much of someone smart enough to be able to afford a Rolex but not smart enough and having not enough forethought to know what they want BEFORE they buy it.

I don't think all the serial flippers around will appreciate that comment ...

Personally, I got a Sub C LN, got home, decided I liked the LV better ... asked for an exchange (again, untouched, all stickers, etc.), they accommodated, everybody happy, no big deal.

[Hooper]

Well, I think that as long as a profit is made, the AD is or should cater to the customer ! The AD is not in the business to lose money and who knows a happy customer is one that generally returns.