AD Lying or just wrong?

[evo63]

Ok, I am the first to admit I am not the most knowledgeable watch aficionado, however, it is a passion so I try to absorb as much as I can, and my knowledge base is probably slightly higher than your average walk in customer. Today I walk into a Rolex AD here in South Florida to browse a few minutes while my wife is running a couple errands in a store next door. The salesman tries to get me to try on the "new" Yachtmaster, so ask him which new model he means, he tells me the blue dial one, and I ask him what he thinks of the one just shown at Basel. He then proceeds to "inform" me of all the details, except he was way off on the case size (said 44 mm) and price (said $38k, US). I let the "rubber" strap comment slide (elastomer, but I digress) but felt I had to correct him on the price and case size. He disagreed with my information when I asked him if he was sure about the price, and added it will be very rare and hard to get. I was so turned off I couldn't hang out any more and left, and I won't be returning. My question is, do you guys call someone out when they are either so irresponsible with data or do you just chalk it up to another poorly informed, manipulative salesman and leave? I find it offensive that an AD would be so irresponsible with basic data.

[Chadridv]

Originally Posted by evo63

Ok, I am the first to admit I am not the most knowledgeable watch aficionado, however, it is a passion so I try to absorb as much as I can, and my knowledge base is probably slightly higher than your average walk in customer. Today I walk into a Rolex AD here in South Florida to browse a few minutes while my wife is running a couple errands in a store next door. The salesman tries to get me to try on the "new" Yachtmaster, so ask him which new model he means, he tells me the blue dial one, and I ask him what he thinks of the one just shown at Basel. He then proceeds to "inform" me of all the details, except he was way off on the case size (said 44 mm) and price (said $38k, US). I let the "rubber" strap comment slide (elastomer, but I digress) but felt I had to correct him on the price and case size. He disagreed with my information when I asked him if he was sure about the price, and added it will be very rare and hard to get. I was so turned off I couldn't hang out any more and left, and I won't be returning. My question is, do you guys call someone out when they are either so irresponsible with data or do you just chalk it up to another poorly informed, manipulative salesman and leave? I find it offensive that an AD would be so irresponsible with basic data.

I am typically not the type to say "let it go" regarding my watches, but regarding sales people I would almost always advise to let it go. There is no way the AD sales people share the passion their customers have, yet they stand self proclaimed "experts".

There are so many options for places to purchase these days, you should not let one ignorant sales person frustrate you. I typically go to try on watches on get them in hand, never to receive the opinions of the sales people, and never to expect an education.

[arinsd]

This happens all the time. Cars sales is no different.

You would hope that the salesperson has the same level of passion and interest we all do for watches but the bottom line is sometimes they just don't. I myself would point out that they are incorrect but not in a condescending manner of course. I will say that if you are working in commission like many jewelry people are... They better know more about the product than the average joe.

[Britexpat76]

Originally Posted by arinsd

This happens all the time. Cars sales is no different.

You would hope that the salesperson has the same level of passion and interest we all do for watches but the bottom line is sometimes they just don't. I myself would point out that they are incorrect but not in a condescending manner of course. I will say that if you are working in commission like many jewelry people are... They better know more about the product than the average joe.

I am a car sales man, i take offence to that.

What I will say is that I make sure I know my product inside out so if I do meet someone that has nothing better to do with their life that study one particular car I can at least hold my own or I concede and I will learn from them.

Bottom line is if they know that much about something why have they not bought? If they can't answer that then they are not buying.

[arinsd]

Originally Posted by Britexpat76

I am a car sales man, i take offence to that.

What I will say is that I make sure I know my product inside out so if I do meet someone that has nothing better to do with their life that study one particular car I can at least hold my own or I concede and I will learn from them.

Bottom line is if they know that much about something why have they not bought? If they can't answer that then they are not buying.

My apologies sir as I did not mean to offend anyone with a generalized statement. In referring to my own experiences, having bought about 3 news cars in the last 3 years, I would say there are some car salesmen who did not even know basic information found on the manufactures website.

As far as knowing tons of information about something they haven’t purchased…

I am a BMW enthusiast and probably know a lot more than I should about the new M4 or M5 because I have a passion for it. Unfortunately I’m not in the position to run out and buy a 130k M5 after I get off of work today. This doesn’t mean I should stop reading about BMWs.

[Britexpat76]

Originally Posted by arinsd

My apologies sir as I did not mean to offend anyone with a generalized statement. In referring to my own experiences, having bought about 3 news cars in the last 3 years, I would say there are some car salesmen who did not even know basic information found on the manufactures website.



As far as knowing tons of information about something they haven’t purchased…



I am a BMW enthusiast and probably know a lot more than I should about the new M4 or M5 because I have a passion for it. Unfortunately I’m not in the position to run out and buy a 130k M5 after I get off of work today. This doesn’t mean I should stop reading about BMWs.

I'm tired, no offence taken mate. Point is sales staff have a hard time against people that have been reading the Internet for a month before turning up. If they know more than you the question is why have you not bought a car? Question is, what do I have to do to sell you a car?


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[arinsd]

Originally Posted by Britexpat76

I'm tired, no offence taken mate. Point is sales staff have a hard time against people that have been reading the Internet for a month before turning up. If they know more than you the question is why have you not bought a car? Question is, what do I have to do to sell you a car?


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I agree.. At some point the car sells itself if you know that much about it!

I had the money for brand new M5 you wouldn't need to convince me.

[Oyster99]

44mm yachtmaster 1
Does he think its a hublot or ap??
Also. Wierd behaviour on the salesman's part..

[Mak2013]

Originally Posted by Oyster99

44mm yachtmaster 1

Does he think its a hublot or ap??

Also. Wierd behaviour on the salesman's part..

Would you call YMII hublot or AP?




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[Oyster99]

Originally Posted by Mak2013

Would you call YMII hublot or AP?




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I was thinking with the styling of the new everose ym1 and the "rubber" band maybe he confused it with an hublot or AP (it was a joke)

[SMD]

Originally Posted by Oyster99

44mm yachtmaster 1

Does he think its a hublot or ap??

Also. Wierd behaviour on the salesman's part..

My guess is he confused it with the YMII sizing.

[evo63]

Great advice guys!! Helps me keep things in perspective and reminds me this a fun hobby. Chuckling to myself is what I will do next time (along with asking for some water or expresso)!! Exactly right that I am not really asking for an education or lecture, just the opportunity to see the pieces in the flesh. Got to learn to keep my expectations in check. Thanks again.

[Tvall13]

I typically just nod my head sarcastically and get away as soon as possible. Happens constantly at car dealers. It amazes me how so many people don't know the product they sell

[kilyung]

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[captainnice]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[Hairdude1]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[Annan]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[GradyPhilpott]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

This is pretty much it.

With all the resources at our fingertips today, we really don't have to rely on sales staff to do much more than give us what we need to look at and handle the transaction if there is one.

I make a little game of asking sales staff questions, just to see if they know anything and sometimes it's worth a chuckle.

[Chrispare]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[DKRanger22]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

My local jeweler (not AD) offers complimentary adult beverages. Albeit not a great selection (Budweiser and Labatt), I'm not one to turn down a free beer while browsing his selection of pre-owned Rolexes

[zonk01]

Originally Posted by DKRanger22

My local jeweler (not AD) offers complimentary adult beverages. Albeit not a great selection (Budweiser and Labatt), I'm not one to turn down a free beer while browsing his selection of pre-owned Rolexes

I don't know about anyone else but to me that sounds like the best damn dealer this side of the Mississippi. I find that generally any relationship with a dealer who is a proper watch enthusiast and all around great human being is worth being loyal to if you find one. OP have you tried Kirk Jewelers in Downtown Miami? worth a visit if anything. Beautiful store, and the guy has some Pateks there that he can show you just for kicks. Most importantly, he knows what he's doing.

[kilyung]

Originally Posted by zonk01

... have you tried Kirk Jewelers in Downtown Miami? worth a visit if anything. Beautiful store, and the guy has some Pateks there that he can show you just for kicks. Most importantly, he knows what he's doing.

I'll be in town next week, I'll try to visit Kirk Jewelers. Thanks for the tip!

[breitlings]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

Extra points for Fiji and not touching my other jewelry.

[breitlings]

I think I was unfair in this thread so far I've had good experiences with ADs

[versatile1]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

Priceless Mike!

[ABChop]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

Yes this isn't to much to expect is it....unfortunately maybe it is.
My wife and I were in and bought her a new DateJust 116200 last fall.
Later that night in the hotel room we noticed the saleswoman had written my wife's name down in correctly....Kathy instead of Kelly...excellent!! This after my wife had wrote down here name and address for the saleswoman before we left for 30 minutes while they sized it. She had 1/2 hour to fill in the warranty card while we were gone....no other customers in the store...and she still got it wrong.
But she's already gone and replaced by someone else...although prettier...probably not much better.

[alex82]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

[Seaward]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

Agreed, however, I like a glass of champagne while contemplating my purchase.

[VICI]

Originally Posted by kilyung

I need my salespeople to do two things right: 1) get me a water while I try on watches and 2) get my name and address right when shipping me a watch. Anything more is asking for too much.

That's because you know what you want.

Otherwise what good is a salesperson misrepresenting a product to a customer...

[iazrollie]

I think he's more clueless than deceitful. Unfortunately, he is a salesman, not a WIS.