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Paul B · 27 November 2010, 03:41 PM

Hi,
My 1987 16013 DJ was due for a full service, it had last had a full overhaul about 8~10 years ago.
I brought it to a local AD, and they sent it off to Rolex Canada for an estimate.
After two weeks, Rolex finally comes back with a quote of $868 to service my watch!

Are they on drugs!

Must have had some major issues you're thinking? Nope, in the estimate they just listed the usual service items? Needless to say I told them to close it up and send it back.
A local long established Rolex AD who does in house servicing charges $500~$600, last time they did it it it came back looking great and ran flawlessly for for 8~10 years.

I should have gone back there in the first place.
Have others experienced this gouging from Rolex service?

Paul

lrpepin · 27 November 2010, 03:55 PM

1500.00 overhaul, crystal, bezel, insert new crown
swedish jewwlers edmonton alberta 2 year warranty
makes a guy wanna sh** painfull little bastar** when they
wanna go a way for a week or so ok two months

lrpepin · 27 November 2010, 03:58 PM

watchfinder.ca think he might be a member here now
think he will service it for 300.00 with 2 year warranty on
dundas street toronto

Jocke · 28 November 2010, 03:18 AM

Quote:

Originally Posted by lrpepin

1500.00 overhaul, crystal, bezel, insert new crown
swedish jewwlers edmonton alberta 2 year warranty
makes a guy wanna sh** painfull little bastar** when they
wanna go a way for a week or so ok two months

It always cost twice when you engages a Swede.

Evergreen · 27 November 2010, 03:59 PM

I had recently sent a watch to RSC for service. It was over 900.00. Quite a price increase from prior services.

lrpepin · 27 November 2010, 04:05 PM

spelling own construction company better with a hammer
than a computer and pen too many swollen fingers

Singslinger · 27 November 2010, 05:51 PM

To be honest, $868 for a full service after 8-10 years from a Rolex service center is probably fair. Don't forget, you get a Rolex warranty for 2 years afterward.

A friend just serviced his Daytona (Zenith movement) for about $1,200. My Yachtmaster was serviced after 7 years for about $700.

Just as an indication of what other brands charge, he also serviced his Lange & Sohne Lange 1 after 5 years, and it cost him $3,000. (All dollars are US$).

Alcan · 27 November 2010, 08:48 PM

in 1996 the Toronto RSC was charging $450.00 for a basic overhaul on a TT Sub. Add a crown & tube, various innards for about $200 because it hadn't been serviced in 14 years and some internal bits were all ground up, a new crystal to replace the chipped one, and the bill for my N serial 16613 was $1,038.00 Cdn. all in including taxes.

HL65 · 27 November 2010, 09:08 PM

I paid $1400 or so for two for my wife's DJ and President to be overhauled/serviced--that was with no issues on either watch. First service for the one at 7 years old and the other at 10 years old. They came back looking brand new--well worth it!

buz-lh · 27 November 2010, 10:31 PM

Fortunately I have a Rolex Certified watchmaker who was the watchmaker at a Rolex AD doing my services. I just paid a little over $400 for a complete service less polishing a few weeks back. Only parts were gaskets and seals though.

heylerds · 27 November 2010, 11:37 PM

I dropped my Sub off at the RSC Toronto yesterday, which stopped running the other, and will be getting the estimate on Monday. I'm preparing myself to see an estimate at around $1-1.2K.

heylerds · 30 November 2010, 09:29 AM

Got it today...

$1,594.43

Service + parts
Crown tube
Crystal (recommended)
Fix bracelet - flip lock clasp
Insert

Dial and hands extra: $489

Quote:

Originally Posted by heylerds

I dropped my Sub off at the RSC Toronto yesterday, which stopped running the other, and will be getting the estimate on Monday. I'm preparing myself to see an estimate at around $1-1.2K.

jnkay · 30 November 2010, 11:41 AM

Quote:

Originally Posted by heylerds

Got it today...

$1,594.43

Service + parts
Crown tube
Crystal (recommended)
Fix bracelet - flip lock clasp
Insert

Dial and hands extra: $489

Youza!

Paul B · 1 December 2010, 01:21 AM

Quote:

Originally Posted by heylerds

Got it today...

$1,594.43

Service + parts
Crown tube
Crystal (recommended)
Fix bracelet - flip lock clasp
Insert

Dial and hands extra: $489

WOW! I don't know exactly what they are going to do, but that sounds like a huge amount of money!
I also don't know how much you are into watches, but changing the face and hands can have a very negative impact on the value of the watch. I'll PM you a couple of names for servicing in your are that were sent to me by the gracious members of this forum, at that price I'd definitely go for another estimate.

Paul

heylerds · 1 December 2010, 10:17 AM

Yeah it is darn huge and I said no to the repair for now until I get another estimate.

And thanks for the PM Paul.

Quote:

Originally Posted by Paul B

WOW! I don't know exactly what they are going to do, but that sounds like a huge amount of money!
I also don't know how much you are into watches, but changing the face and hands can have a very negative impact on the value of the watch. I'll PM you a couple of names for servicing in your are that were sent to me by the gracious members of this forum, at that price I'd definitely go for another estimate.

Paul

Kokyuryoku · 27 November 2010, 11:45 PM

I paid about $890 USD for my 1601 to be overhauled. They didn't list the exact price per piece of the movement that they replaced, but I figure since the watch hadn't been serviced in over 15 years that they probably replaced quite a bit. I think your quote sounds pretty standard. That being said, if you can get it done by a Rolex certified watchmaker for much cheaper then that's great

Paul B · 27 November 2010, 11:50 PM

If a local Rolex certified technician at a Rolex AD will do the full service using Rolex parts for $500ish, why would I pay $868 to have Rolex Canada do the same job? Both give the same warranty.

Paul

cdnwatchguy · 27 November 2010, 11:59 PM

Sent you a PM with an alternative.

Dan Pierce · 28 November 2010, 12:07 AM

Nothing better than having a highly qualified local watchmaker w/ a Rolex parts account.

Excuse me while I count my blessings.

dP

Paul B · 28 November 2010, 12:09 AM

Quote:

Originally Posted by Dan Pierce

Nothing better than having a highly qualified local watchmaker w/ a Rolex parts account.

Excuse me while I count my blessings.

dP

All those gorgeous Tudors and and someone local to keep them running Dan! Now I really am jealous!

Paul

Dan Pierce · 28 November 2010, 12:27 AM

Quote:

Originally Posted by Paul B

All those gorgeous Tudors and and someone local to keep them running Dan! Now I really am jealous!

Paul

Thanks, Paul!

It's a big reason why I gravitated to world of vintage.

Shortly after I purchased my GMT from my watchmaker I asked if he had any Tudors for sale as Tudor "snowflake" Subs were starting to catch my eye. His reply was "I'm not selling any Tudors", with a wry smile on his face. He's bullish on their potential future value.
His prices are extremely reasonable to boot. The only downside is he's so dang busy it can take awhile to get watches returned.

Small price to pay in the larger scheme of things.

dP

AA717driver · 28 November 2010, 04:28 AM

Quote:

Originally Posted by Dan Pierce

Nothing better than having a highly qualified local watchmaker w/ a Rolex parts account.

Excuse me while I count my blessings.

dP

Willing to share? It's a relatively short drive from IND to most anywhere in KY.

TC

Paul B · 28 November 2010, 12:07 AM

Quote:

Originally Posted by cdnwatchguy

Sent you a PM with an alternative.

Yup, just got it many thanks!

Paul

harry in montreal · 28 November 2010, 01:27 AM

sad, but i just dont think its worthwhile for me to spend better part of a grand on my 1603 to have it rolex-serviced. its a 1500 watch that will not be worth much more afterwards. if my sea dweller needed 868 of work, i would do it. so, it depends on the model. otherwise, i like going to a well-trained independent. harry in montreal

Sunshine · 28 November 2010, 01:43 AM

For something like this I would keep your money here. Stevemuholland3 would have done it for a good bit less. My friend here on TRF uses him all the time...

Wisconsin Proud · 28 November 2010, 02:02 AM

Do the local overhauls include replacing parts? Ive seen the Rolex jobs come back with a baggie full of replaced parts. Could it be they replace things that don't need to be? this could be the cost difference.

Jinder · 28 November 2010, 02:05 AM

Nash Jewellers in London charges around $425 for a Service. Try calling them, Colin Nash would be your contact. Great guy!

http://www.nashjewellers.com/

Jackxv · 28 November 2010, 02:17 AM

Let's be honest :

$900 is plain crazy > It's rather possible to service 2 of these a day.
Yesterday I went to my Breitling service point and it was even a part of the discussion with the grade 4 engineer (highest level within Breitling)

Jack

cody p · 28 November 2010, 03:16 AM

that does seem expensive given the age and value of the watch. i would consider a good independent in this case.

Jocke · 28 November 2010, 03:19 AM

Quote:

Originally Posted by Paul B

Hi,
My 1987 16013 DJ was due for a full service, it had last had a full overhaul about 8~10 years ago.
I brought it to a local AD, and they sent it off to Rolex Canada for an estimate.
After two weeks, Rolex finally comes back with a quote of $868 to service my watch!

Are they on drugs!

Must have had some major issues you're thinking? Nope, in the estimate they just listed the usual service items? Needless to say I told them to close it up and send it back.
A local long established Rolex AD who does in house servicing charges $500~$600, last time they did it it it came back looking great and ran flawlessly for for 8~10 years.

I should have gone back there in the first place.
Have others experienced this gouging from Rolex service?

Paul

Maybe you can ask for a refund?

27 November 2010, 03:41 PM	#1
Paul B "TRF" Member Join Date: Nov 2008 Real Name: Paul Location: Canada/NY Watch: Don't go there... Posts: 366	Wow! Rolex Canada wants $868 to service my DJ? Hi, My 1987 16013 DJ was due for a full service, it had last had a full overhaul about 8~10 years ago. I brought it to a local AD, and they sent it off to Rolex Canada for an estimate. After two weeks, Rolex finally comes back with a quote of $868 to service my watch! Are they on drugs! Must have had some major issues you're thinking? Nope, in the estimate they just listed the usual service items? Needless to say I told them to close it up and send it back. A local long established Rolex AD who does in house servicing charges $500~$600, last time they did it it it came back looking great and ran flawlessly for for 8~10 years. I should have gone back there in the first place. Have others experienced this gouging from Rolex service? Paul

27 November 2010, 03:55 PM	#2
lrpepin "TRF" Member Join Date: Apr 2009 Location: canada Posts: 178	a sub serti i bought 1500.00 overhaul, crystal, bezel, insert new crown swedish jewwlers edmonton alberta 2 year warranty makes a guy wanna sh painfull little bastar when they wanna go a way for a week or so ok two months

27 November 2010, 03:58 PM	#3
lrpepin "TRF" Member Join Date: Apr 2009 Location: canada Posts: 178	try sean at watchfinder.ca think he might be a member here now think he will service it for 300.00 with 2 year warranty on dundas street toronto

27 November 2010, 04:05 PM	#6
lrpepin "TRF" Member Join Date: Apr 2009 Location: canada Posts: 178	oh dont mind my spelling own construction company better with a hammer than a computer and pen too many swollen fingers

27 November 2010, 08:48 PM	#8
Alcan 2024 Pledge Member Join Date: Nov 2006 Real Name: Al Location: Way Up North Watch: your P's & Q's Posts: 10,473	in 1996 the Toronto RSC was charging $450.00 for a basic overhaul on a TT Sub. Add a crown & tube, various innards for about $200 because it hadn't been serviced in 14 years and some internal bits were all ground up, a new crystal to replace the chipped one, and the bill for my N serial 16613 was $1,038.00 Cdn. all in including taxes. __________________ Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution!

27 November 2010, 03:59 PM	#5
Evergreen Member Join Date: Aug 2007 Location: W. Washington Watch: Blancpain FF norad Posts: 203	I had recently sent a watch to RSC for service. It was over 900.00. Quite a price increase from prior services.

27 November 2010, 05:51 PM	#7
Singslinger "TRF" Member Join Date: Sep 2008 Location: singapore Posts: 6,424	To be honest, $868 for a full service after 8-10 years from a Rolex service center is probably fair. Don't forget, you get a Rolex warranty for 2 years afterward. A friend just serviced his Daytona (Zenith movement) for about $1,200. My Yachtmaster was serviced after 7 years for about $700. Just as an indication of what other brands charge, he also serviced his Lange & Sohne Lange 1 after 5 years, and it cost him $3,000. (All dollars are US$).

27 November 2010, 09:08 PM	#9
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,986	I paid $1400 or so for two for my wife's DJ and President to be overhauled/serviced--that was with no issues on either watch. First service for the one at 7 years old and the other at 10 years old. They came back looking brand new--well worth it! __________________ *SPEM SUCCESSUS ALIT*

27 November 2010, 10:31 PM	#10
buz-lh "TRF" Member Join Date: Dec 2007 Real Name: Buz Location: Atlanta Watch: Rolex Tudor Pam Posts: 5,108	Fortunately I have a Rolex Certified watchmaker who was the watchmaker at a Rolex AD doing my services. I just paid a little over $400 for a complete service less polishing a few weeks back. Only parts were gaskets and seals though. __________________ Buz The faster you move, the slower time passes, the longer you live. Peter Diamandis

27 November 2010, 11:37 PM	#11
heylerds "TRF" Member Join Date: Nov 2010 Real Name: GiL Location: Toronto, Canada Posts: 32	I dropped my Sub off at the RSC Toronto yesterday, which stopped running the other, and will be getting the estimate on Monday. I'm preparing myself to see an estimate at around $1-1.2K.

27 November 2010, 11:45 PM	#16
Kokyuryoku "TRF" Member Join Date: Dec 2008 Real Name: Rye Location: Japan Watch: Sundial Posts: 2,156	I paid about $890 USD for my 1601 to be overhauled. They didn't list the exact price per piece of the movement that they replaced, but I figure since the watch hadn't been serviced in over 15 years that they probably replaced quite a bit. I think your quote sounds pretty standard. That being said, if you can get it done by a Rolex certified watchmaker for much cheaper then that's great __________________ 'The Way of a Warrior is based on humanity, love, and sincerity; the heart of martial valor is true bravery, wisdom, love, and friendship. Emphasis on the physical aspects of warriorship is futile, for the power of the body is always limited'*- Morihei Ueshiba -* Omega 3570.50 (77mil) Rolex 16610 (V) Rolex 1601 (1966) Seiko BM

27 November 2010, 11:50 PM	#17
Paul B "TRF" Member Join Date: Nov 2008 Real Name: Paul Location: Canada/NY Watch: Don't go there... Posts: 366	If a local Rolex certified technician at a Rolex AD will do the full service using Rolex parts for $500ish, why would I pay $868 to have Rolex Canada do the same job? Both give the same warranty. Paul

27 November 2010, 11:59 PM	#18
cdnwatchguy "TRF" Member Join Date: Jul 2009 Location: Alberta, Canada Posts: 921	Rolex service in Canada Sent you a PM with an alternative. __________________ Keith

28 November 2010, 12:07 AM	#19
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,167	Nothing better than having a highly qualified local watchmaker w/ a Rolex parts account. Excuse me while I count my blessings. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

28 November 2010, 01:27 AM	#24
harry in montreal "TRF" Member Join Date: Jan 2009 Location: Montreal Watch: The Habs pick 1st! Posts: 3,589	sad, but i just dont think its worthwhile for me to spend better part of a grand on my 1603 to have it rolex-serviced. its a 1500 watch that will not be worth much more afterwards. if my sea dweller needed 868 of work, i would do it. so, it depends on the model. otherwise, i like going to a well-trained independent. harry in montreal

28 November 2010, 01:43 AM	#25
Sunshine "TRF" Member Join Date: Dec 2009 Real Name: James Location: Republic of Domin Watch: 116400GV Posts: 733	For something like this I would keep your money here. Stevemuholland3 would have done it for a good bit less. My friend here on TRF uses him all the time... __________________ 116400GV, 116400 White dial, 116710, 16600 & 1680

28 November 2010, 02:02 AM	#26
Wisconsin Proud Member Join Date: Aug 2010 Location: Wisconsin Posts: 351	Do the local overhauls include replacing parts? Ive seen the Rolex jobs come back with a baggie full of replaced parts. Could it be they replace things that don't need to be? this could be the cost difference.

28 November 2010, 02:05 AM	#27
Jinder Banned Join Date: Sep 2010 Real Name: Jinder Location: Ontario Watch: 116713 Posts: 601	Nash Jewellers in London charges around $425 for a Service. Try calling them, Colin Nash would be your contact. Great guy! http://www.nashjewellers.com/

28 November 2010, 02:17 AM	#28
Jackxv "TRF" Member Join Date: Dec 2007 Location: Netherlands Posts: 969	Let's be honest : $900 is plain crazy > It's rather possible to service 2 of these a day. Yesterday I went to my Breitling service point and it was even a part of the discussion with the grade 4 engineer (highest level within Breitling) Jack

28 November 2010, 03:16 AM	#29
cody p "TRF" Member Join Date: Jun 2008 Location: Canada Watch: Air-King 114200 Posts: 2,878	that does seem expensive given the age and value of the watch. i would consider a good independent in this case.

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