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never2late · 12 June 2011, 01:12 AM

Thursday, I purchased a used DJ, TT from my local AD. All the paperwork, boxes, etc were included as well as the Rolex guarantee slip. Today I went back to the AD to have the watch photographed and an apprasial made out. I handed them my green packet with all the paperwork inside as they needed the watch serial number, etc. They returned my packet but when I got home I noticed the Rolex Guarantee was missing. I called the AD and was told they had to keep the guarantee because it contained the name of the original purchaser of the watch. I told them this was unacceptable and they agreed to send me a copy of the guarantee with the name blacked out. I again refused advising that I would accept nothing less than the original guarantee but I had no objection to them blacking out the name of the original owner as long as they left the original sellers business name intact. They agreed to do this advising the appraisal and guarantee would be mailed to me in a few days. The kicker is, thursday they gave me the original Rolex guarantee with the original purchasers name intact. What really gripes is today they removed the rolex guarantee and never mentioned it to me, apparently hoping I wouldn't notice. I am livid.
Opinions please.

UPDATE:

I just got back from the AD with the original Rolex guarantee in hand. They did black out the original owners name, and address as well as the address of the seller. I voiced my opinion of what I thought about their taking the original guarantee without my knowledge. I will say they were very apologetic but I'll probably deal with another AD before ever going to them again.

Art 1 · 12 June 2011, 01:15 AM

Never heard of that.

bgriz · 12 June 2011, 01:16 AM

I would insist on the original paper/card, nothing less.

UJU · 12 June 2011, 01:33 AM

I would have found myself a new local watch pusher.

This doesn't exactly give confidence.
What if they try to screw you over again next time you deal with them?

Christiaan · 12 June 2011, 01:41 AM

Return the watch and get your money back.

dcash0615 · 12 June 2011, 01:56 AM

Time for a new AD.

Return the watch as well if their return policy permits.

Good luck.

ally · 12 June 2011, 03:18 AM

Glad you got it sorted now

gqllc · 12 June 2011, 03:54 AM

I have purchased preowned from AD before and they said to protect the privacy of the original owner they would be blacking out their information. I was fine with that. I did receive all original papers and boxes without any monkey business

never2late · 12 June 2011, 03:59 AM

Quote:

Originally Posted by gqllc

I have purchased preowned from AD before and they said to protect the privacy of the original owner they would be blacking out their information. I was fine with that. I did receive all original papers and boxes without any monkey business

You're correct. I had purchased a pre-owned TT, Sub where the original owners info was blacked out and when I sold my Explorer II, I blacked out my name and address. That's why their witholding the original Rolex warranty was unacceptable in the first place. Never have I heard of an AD doing this.

wdalew5 · 12 June 2011, 04:06 AM

The original saleman must have overlooked it when you bought it. When you took it back only did they realize that the previous name was on there. This is common for AD s to do. They are not allowed to release info on previous owners. Privacy issues. I totally agree with them. You did the correct thing in demanding the card back.

never2late · 12 June 2011, 04:37 AM

Quote:

Originally Posted by wdalew5

The original saleman must have overlooked it when you bought it. When you took it back only did they realize that the previous name was on there. This is common for AD s to do. They are not allowed to release info on previous owners. Privacy issues. I totally agree with them. You did the correct thing in demanding the card back.

You'll note I took no exception to their doing this. In fact it was done upon my recomendation as this is what I've done in the past. What galled me was their insistance that it was REQUIRED that they take my paperwork and keep it. And, that they took it without my knowledge.

GeorgeK · 12 June 2011, 04:03 AM

Rolex in the USA seems to do anything they want. They'd last about 2 weeks in Switzerland with these methods.
You brought them papers that belonged to you, and they tampered with them. Demand they replace like with like.

Casey VP-26 · 12 June 2011, 05:16 AM

Quote:

Originally Posted by GeorgeK

Rolex in the USA seems to do anything they want. They'd last about 2 weeks in Switzerland with these methods.
You brought them papers that belonged to you, and they tampered with them. Demand they replace like with like.

I agree, When you returned they messed with your property, without your permission.

landroverking · 12 June 2011, 05:34 AM

Shameful

mitchy · 12 June 2011, 02:36 PM

mate that sucks, they tried to pull a fast one on you! I know its only a piece of paper, but if you ever go to sell it it proves its a Gen. id bee really peeved at the AD for sure

im glad you sorted it though

DCgator · 12 June 2011, 03:08 PM

Glad to hear it all worked out for you.

watchf · 12 June 2011, 03:55 PM

These reports of AD doing the dodgy really pisses me off! How can they treat money paying customer this way. Glad you stood your ground Jerry. It will be worst if you had bought the DJ somewhere else and brought it to the AD for appraisal and they kept your warranty card.

youngr · 13 June 2011, 06:18 AM

I purchased a pre owned GMT here in the UK a few years ago from a AD and the gave me the paper work and left all th deatils on it. I cant see why they would blank it out.

Richard

FlyingMoose · 13 June 2011, 06:30 AM

I probably would have called the police and had the salesperson charged with theft.

SUBversive · 13 June 2011, 07:48 AM

Bad move. I had a pre-owned sub and found it somewhat creepy to know the name and city of the prior purchaser, when I thought about it, I wondered why a woman bought it, was it a gift? Etc. But then I stopped thinking about it! And eventually flipped that one. But you should have gotten the papers...

GFEAR · 13 June 2011, 08:15 AM

would you want your name and address out there for somebody else to get? obviously a thief wouldnt mind knowing the name and address of someone with a good deal of disposable income and like to by easily fenceable goods like rolex....

i have no problem with them blacking out the name, but they should have done it when it came into the store, and been upfront.

never2late · 13 June 2011, 08:37 AM

Quote:

Originally Posted by GFEAR

would you want your name and address out there for somebody else to get? obviously a thief wouldnt mind knowing the name and address of someone with a good deal of disposable income and like to by easily fenceable goods like rolex.... i have no problem with them blacking out the name, but they should have done it when it came into the store, and been upfront.

Please go back and try concentrating while reading my posts . . . you'll see I suggested they blackout the original owners name, they wanted to keep the paperwork after taking it without my knowledge.

bkandj2000 · 13 June 2011, 08:49 AM

Quote:

Originally Posted by GFEAR

would you want your name and address out there for somebody else to get? obviously a thief wouldnt mind knowing the name and address of someone with a good deal of disposable income and like to by easily fenceable goods like rolex....

i have no problem with them blacking out the name, but they should have done it when it came into the store, and been upfront.

If said previous owner was that concerned about possible theft, said previous owner should have shredded the warranty document before trading the watch.

Another totally arrogant and unacceptable AD move.

12 June 2011, 01:12 AM	#1
never2late "TRF" Member Join Date: Mar 2011 Real Name: Jerry Location: Cleveland, Ohio Watch: 116610LN Posts: 827	Intersting encounter with AD Thursday, I purchased a used DJ, TT from my local AD. All the paperwork, boxes, etc were included as well as the Rolex guarantee slip. Today I went back to the AD to have the watch photographed and an apprasial made out. I handed them my green packet with all the paperwork inside as they needed the watch serial number, etc. They returned my packet but when I got home I noticed the Rolex Guarantee was missing. I called the AD and was told they had to keep the guarantee because it contained the name of the original purchaser of the watch. I told them this was unacceptable and they agreed to send me a copy of the guarantee with the name blacked out. I again refused advising that I would accept nothing less than the original guarantee but I had no objection to them blacking out the name of the original owner as long as they left the original sellers business name intact. They agreed to do this advising the appraisal and guarantee would be mailed to me in a few days. The kicker is, thursday they gave me the original Rolex guarantee with the original purchasers name intact. What really gripes is today they removed the rolex guarantee and never mentioned it to me, apparently hoping I wouldn't notice. I am livid. Opinions please. UPDATE: I just got back from the AD with the original Rolex guarantee in hand. They did black out the original owners name, and address as well as the address of the seller. I voiced my opinion of what I thought about their taking the original guarantee without my knowledge. I will say they were very apologetic but I'll probably deal with another AD before ever going to them again.

12 June 2011, 01:16 AM	#3
bgriz 2024 Pledge Member Join Date: Nov 2007 Real Name: Brian Location: Chicagoland Watch: ing the markets Posts: 2,194	I would insist on the original paper/card, nothing less. __________________ 126600 SD43 Red 126710BLRO GMT II PEPSI 178274 Midsize DJ Rhodium/Roman- Hers 126334 DJ41 in blue, fluted, on jubilee 116509 Daytona WG Panda 114060 Sub no date 126621 YM Chocolate dial Root Beer 126710BLNR Batman 126613LB Bluesy 126711CHNR GMT II Root Beer

12 June 2011, 01:41 AM	#5
Christiaan "TRF" Member Join Date: Jul 2009 Real Name: Christiaan Location: Fort Mill, SC Watch: 67' Breitling Navi Posts: 1,617	Return the watch and get your money back. __________________ "Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. "For once you have tasted flight you will walk the earth with your eyes turned skyward. For there you have been and there you will long to return." DaVinci

12 June 2011, 03:18 AM	#7
ally "TRF" Member Join Date: Aug 2010 Real Name: Alan Location: london Watch: Explorer II Posts: 790	Glad you got it sorted now __________________ 14060M Explorer II TT DJ. 16610 LV.

12 June 2011, 03:54 AM	#8
gqllc "TRF" Member Join Date: Mar 2010 Real Name: Steve Location: Albany NY Watch: Blue Bezel SubC Posts: 1,511	I have purchased preowned from AD before and they said to protect the privacy of the original owner they would be blacking out their information. I was fine with that. I did receive all original papers and boxes without any monkey business __________________ K-TT Datejust, Random Blue Bezel SubC

12 June 2011, 01:15 AM	#2
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	Never heard of that.

12 June 2011, 01:33 AM	#4
UJU "TRF" Member Join Date: Apr 2011 Location: Norway Watch: 14060M Posts: 274	I would have found myself a new local watch pusher. This doesn't exactly give confidence. What if they try to screw you over again next time you deal with them?

12 June 2011, 01:56 AM	#6
dcash0615 2024 Pledge Member Join Date: Jan 2007 Real Name: Dave Location: CA Watch: es Posts: 4,394	Time for a new AD. Return the watch as well if their return policy permits. Good luck.

12 June 2011, 04:06 AM	#10
wdalew5 "TRF" Member Join Date: Dec 2010 Real Name: Dale Location: ohio Watch: Rolex,omega,casio Posts: 508	The original saleman must have overlooked it when you bought it. When you took it back only did they realize that the previous name was on there. This is common for AD s to do. They are not allowed to release info on previous owners. Privacy issues. I totally agree with them. You did the correct thing in demanding the card back. __________________ " yes , I do wear the EVH 5150 shoes "

12 June 2011, 04:03 AM	#12
GeorgeK "TRF" Member Join Date: Jan 2011 Location: The Alps Posts: 408	Rolex in the USA seems to do anything they want. They'd last about 2 weeks in Switzerland with these methods. You brought them papers that belonged to you, and they tampered with them. Demand they replace like with like.

12 June 2011, 05:34 AM	#14
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	Shameful

12 June 2011, 02:36 PM	#15
mitchy "TRF" Member Join Date: Apr 2010 Real Name: Mitch Location: . Watch: 116710LN Posts: 2,495	mate that sucks, they tried to pull a fast one on you! I know its only a piece of paper, but if you ever go to sell it it proves its a Gen. id bee really peeved at the AD for sure im glad you sorted it though __________________ Time you enjoy wasting, was not wasted John Lennon

12 June 2011, 03:08 PM	#16
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	Glad to hear it all worked out for you.

12 June 2011, 03:55 PM	#17
watchf "TRF" Member Join Date: Feb 2011 Location: Australia Posts: 2,458	These reports of AD doing the dodgy really pisses me off! How can they treat money paying customer this way. Glad you stood your ground Jerry. It will be worst if you had bought the DJ somewhere else and brought it to the AD for appraisal and they kept your warranty card.

13 June 2011, 06:18 AM	#18
youngr "TRF" Member Join Date: Mar 2008 Real Name: Richard Location: England Watch: 16610 & 16710 Posts: 899	I purchased a pre owned GMT here in the UK a few years ago from a AD and the gave me the paper work and left all th deatils on it. I cant see why they would blank it out. Richard __________________ SS Submariner Date "V" SS GMT Master II Pepsi "D"

13 June 2011, 06:30 AM	#19
FlyingMoose "TRF" Member Join Date: Dec 2007 Location: New York, USA Posts: 502	I probably would have called the police and had the salesperson charged with theft.

13 June 2011, 07:48 AM	#20
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	Bad move. I had a pre-owned sub and found it somewhat creepy to know the name and city of the prior purchaser, when I thought about it, I wondered why a woman bought it, was it a gift? Etc. But then I stopped thinking about it! And eventually flipped that one. But you should have gotten the papers...

13 June 2011, 08:15 AM	#21
GFEAR "TRF" Member Join Date: Nov 2010 Location: FLORIDA Posts: 263	would you want your name and address out there for somebody else to get? obviously a thief wouldnt mind knowing the name and address of someone with a good deal of disposable income and like to by easily fenceable goods like rolex.... i have no problem with them blacking out the name, but they should have done it when it came into the store, and been upfront.

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