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widdler1977 · 15 July 2011, 01:02 PM

O.k. so a guy from Los Angeles bought a submariner from me I shipped it last Thursday from a Houston U.S. Post Office. I insured it of course, thank God! Anyway I was told (by the worker) when you ship with USPS with insurance over $500 they automaticly do a signature. Well the package never got to the office it was shipped to. The report from the post office shows the package was scanned at 7:45 a.m. on the 9th and was delivered at 11:15 a.m. on the 9th. No signature comfirmation and the building the office is in is CLOSED on Saturdays. I got the number to the post office the scan came from and the guy that delivers to that route says he has no recollection of a package on Saturday and that Saturday packages are usually left behind until Monday when the building opens. Bottom line is NO ONE KNOWS A DAMN THING. They cant find it at the post office, the guy certainitly does not have it (he is freaking, he payed for it) the paperwork shows delivered but no signature and the driver who works that route claims he never saw it. I guess its time to make the insurance claim, I was waiting for the buyer to go down to the post office & the building management to check one more time and he came up with nothing.

I am wondering what the post office time frame is and when they consider something officially "lost" and process the claim. I would assume they have an investigation time frame before they pay a claim. Anyone been through this before? Any experience with getting this type of thing resolved? Thanks for any advice you guys can offer. Wes

00Seven · 15 July 2011, 01:08 PM

Damn. Good luck man!

Jason71 · 15 July 2011, 01:11 PM

Registered Mail. Insured. Is this the way that you shipped it?? REGISTERED is VERY important IMHO. Safest shipping option IMHO.

Good luck, and hope they find it.

HL65 · 15 July 2011, 07:10 PM

Quote:

Originally Posted by Jason71

Registered Mail. Insured. Is this the way that you shipped it?? REGISTERED is VERY important IMHO. Safest shipping option IMHO.

Good luck, and hope they find it.

Agree 100% ! Sorry man and hope they find it and it get's resolved!!

MortgageGuy · 15 July 2011, 01:11 PM

OH NO!!! This is terrible, I am so sorry to hear of your troubles. I unfortunately have not had this issue and do not know the answers to your questions.

DCgator · 16 July 2011, 06:16 AM

I hope it all works out for you and the buyer.

gwozhog · 15 July 2011, 01:11 PM

Man I hope it works out for you. Only advice I can give you is never ship anything important using USPS. They are not relliable for important packages. My buddy owns a mail and more store and says he refuses to ship anything expensive using USPS.Goodluck

Jason71 · 15 July 2011, 01:13 PM

Quote:

Originally Posted by gwozhog

Man I hope it works out for you. Only advice I can give you is never ship anything important using USPS. They are not relliable for important packages. My buddy owns a mail and more store and says he refuses to ship anything expensive using USPS.Goodluck

I guess this is why RSC will only accept Registered USPS. Not Fed-Ex, not UPS, but USPS REGISTERED INSURED.

gwozhog · 15 July 2011, 01:39 PM

Quote:

Originally Posted by Jason71

I guess this is why RSC will only accept Registered USPS. Not Fed-Ex, not UPS, but USPS REGISTERED INSURED.

Sorry but Pony express or homing pigeons are my prefered methods.

Jason71 · 15 July 2011, 01:40 PM

Quote:

Originally Posted by gwozhog

Sorry but Pony express or homing pigeons are my prefered methods.

Good luck sending your watch to RSC then.

dmc · 21 July 2011, 12:16 PM

Good luck on getting this resolved...

Barstools · 21 July 2011, 12:46 PM

I haven't read all of the comments, but I just sent mine in for a repair to NYC. I spoke with Rolex and shipped it Registered/Insured Mail. They won't accept it any other way. At the Rolex agents direction, I insured it for the current retail value of the watch. Even though my watch is a Sub 16610, he told me to insure it for the current value of the new 116610, or $8000. It cost me around $28.00.
Also, I spoke with the post office employee and she said that Registered/Insured ships under lock and key, so it may take and extra day or so. Supposedly, it's the safest way to ship high value items.

Hope it works out for you.

Z-Sub · 15 July 2011, 01:41 PM

Quote:

Originally Posted by gwozhog

Man I hope it works out for you. Only advice I can give you is never ship anything important using USPS. They are not relliable for important packages. My buddy owns a mail and more store and says he refuses to ship anything expensive using USPS.Goodluck

USPS is as secure as anyone else for important packages and maybe more secure.
The tracking system on the other hand, is terrible for USPS.
If you insured it, it will be fine. Unless you use 3rd party insurance for FEDEX or UPS, you would be out of luck even if you paid insurance from FEDEX or UPS as they don't insure watches or jewelry.

Best of Luck!

Warnsboy · 15 July 2011, 01:48 PM

I bought a watch a year ago that was shipped 1st class Registered USPS insured from Oregon to the Midwes US. It took 10 days and never showed up on tracking. I was in a panic, but it came. My local postmaster said the watch spent each night of the 10 in a secure location, therefore the long shipping time, but nearly 100% secure. Be patient.

TempoKing · 15 July 2011, 05:48 PM

Quote:

Originally Posted by gwozhog

Only advice I can give you is never ship anything important using USPS. They are not relliable for important packages. My buddy owns a mail and more store and says he refuses to ship anything expensive using USPS.Goodluck

I totally disagree.
Personally I only ship via USPS - especially when shipping HIGH (very high)
valued items - nothing out there can even come close to the reliable
service provided by USPS and the HONESTY of the U.S. postman.

I strongly suggest
to keep away from the private courrier/shipping sector when it involves a Rolex.

What happened to Wes is unusual and rare
(when you imagine the millions of packages delivered every day)
Anyway the post office
will provide the answers to the postal questions about delivery
or pay the insured value - you got to provide a receipt for such a value.

...and NO I am not a U.S. Postal Master...

widdler1977 · 15 July 2011, 01:15 PM

Thank for the fast response I believe it was registered, I will check in the morning when I get to office.

Jason71 · 15 July 2011, 01:18 PM

Quote:

Originally Posted by widdler1977

Thank for the fast response I believe it was registered, I will check in the morning when I get to office.

If it was registered, There is NO WAY that they would just leave it without a signature. For very expensive items, I have had it be where I had to sign for it and nobody else could sign.

Very safe. I have shipped MANY Rolex watches this way.

btinl · 15 July 2011, 01:33 PM

You would know if it was registered mail. It has to be taped and stamped in a very specific way.

Sometimes USPS screws up and marks packages as "delivered" prematurely. Let's hope this is the case.

Jason71 · 15 July 2011, 01:35 PM

Quote:

Originally Posted by btinl

You would know if it was registered mail. It has to be taped and stamped in a very specific way.

Yes, I bought 2 big rolls of brown paper tape just for taping-up Registered USPS packages.

STEELINOX · 15 July 2011, 01:48 PM

Quote:

Originally Posted by Jason71

Yes, I bought 2 big rolls of brown paper tape just for taping-up Registered USPS packages.

Two? I barely used the one I got 4 years ago !

Runnin' Rebel · 15 July 2011, 01:50 PM

Quote:

Originally Posted by Jason71

Yes, I bought 2 big rolls of brown paper tape just for taping-up Registered USPS packages.

So Jason, when I send my ROLEXES out for a mod, just wrap the box in brown paper, like from Home Depot. Anykind of box ? Then register and insure it through USPS ? Brown tape too, packing tape.

I'm just double checking, thanks.

JacksonStone · 17 July 2011, 04:03 AM

Quote:

Originally Posted by widdler1977

Thank for the fast response I believe it was registered, I will check in the morning when I get to office.

A lot of people think they're sending it registered because they send it certified, with signature confirmation. But registered mail is a specific service, and very slow. Registered mail has to be signed off on by every person who handles it, and has to be kept in specific places at distribution centers when not in transit. It doesn't commingle with the rest of the packages. That greatly decreases the chances of it getting lost, and greatly increases the odds they will find it if it does. I haven't ever sent anything registered, because every time I mention it, the postal worker reminds me how slow it is, and recommends certified instead. I'm not saying you didn't send it registered. I'm just pointing out how many people confuse the two services.

At any rate, I'm sorry for your troubles, and I hope it all works out for you. Please keep us posted.

Quote:

Originally Posted by Stevarn

Can it be sent overnight and be registered too? I just wouldn't like the idea of a watch being in their system for too long.

No. Registered is slow, by design. The out-of-state ADs I've dealt with always ship overnight, but if there ends up being a loss, they're in a much better position to provide a replacement, and deal with the insurance on their end. On balance, sending overnight makes more sense for them because it keeps their customers happy. If you're a private seller, though, and you want to make sure the watch doesn't get lost to begin with, registered would be the safest option.

Nalk7 · 15 July 2011, 01:34 PM

Im really sorry to hear this

If the watch really is missing I would offer a full refund to the buyer and work it out with USPS, that way the buyer is happy and doest have to wait for the problem to be resolved. I really hope the watch shows up and everything turns out alright. Good luck

ManUtd · 15 July 2011, 01:36 PM

Wow that is a nightmare for you and the buyer. Hope you get it resolved ASAP.

toph · 15 July 2011, 01:43 PM

i think it will turn up. quite often ( i had an experience) parcels by air mail are scanned in batches. so PO A tell PO B it is in batch 3 arriving on said date. That arrives and is scanned so it says it is there BUT BUT sometimes that parcel is not in that batch and will arrive on the next one coudl be up to a week later.

Sherwooddavid · 15 July 2011, 01:43 PM

Sorry for your trouble and hope things work out.

z32turbo · 15 July 2011, 01:45 PM

Sorry to hear about the problem with shipping. I don't know how long before USPS calls it "lost" but I would imagine there would be a wait time for sure. Good luck and let us know how it turns out!!!!!!

herdinoh · 15 July 2011, 01:50 PM

I bought and sold a lot of expensive DSLR and camera lenses on other forum. I always used USPS insured and signature required service. I thought it is safe until USPS lost my package. I called so many times and spent hours to talk to different USPS workers....
It was nightmare.
Good luck to you man. You really need it when this happens.

widdler1977 · 15 July 2011, 02:18 PM

Man, this does not sound good. Dont they know when something is insured for thousands of dollars and treat it accordinly? This amazes me. Thanks for the support guys!

TimothyNelson · 15 July 2011, 02:34 PM

They "lost" a Krugerrand gold coin that I sold last winter. Got to pay the insurance on that. Good luck!

15 July 2011, 01:02 PM	#1
widdler1977 "TRF" Member Join Date: Apr 2011 Real Name: Wesley Location: spring, Texas Watch: All of them Posts: 240	USPS LOST my Rolex!!!! What now? NIGHTMARE!!! O.k. so a guy from Los Angeles bought a submariner from me I shipped it last Thursday from a Houston U.S. Post Office. I insured it of course, thank God! Anyway I was told (by the worker) when you ship with USPS with insurance over $500 they automaticly do a signature. Well the package never got to the office it was shipped to. The report from the post office shows the package was scanned at 7:45 a.m. on the 9th and was delivered at 11:15 a.m. on the 9th. No signature comfirmation and the building the office is in is CLOSED on Saturdays. I got the number to the post office the scan came from and the guy that delivers to that route says he has no recollection of a package on Saturday and that Saturday packages are usually left behind until Monday when the building opens. Bottom line is NO ONE KNOWS A DAMN THING. They cant find it at the post office, the guy certainitly does not have it (he is freaking, he payed for it) the paperwork shows delivered but no signature and the driver who works that route claims he never saw it. I guess its time to make the insurance claim, I was waiting for the buyer to go down to the post office & the building management to check one more time and he came up with nothing. I am wondering what the post office time frame is and when they consider something officially "lost" and process the claim. I would assume they have an investigation time frame before they pay a claim. Anyone been through this before? Any experience with getting this type of thing resolved? Thanks for any advice you guys can offer. Wes

15 July 2011, 01:11 PM	#3
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	Registered Mail. Insured. Is this the way that you shipped it?? REGISTERED is VERY important IMHO. Safest shipping option IMHO. Good luck, and hope they find it. __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

15 July 2011, 01:11 PM	#5
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	OH NO!!! This is terrible, I am so sorry to hear of your troubles. I unfortunately have not had this issue and do not know the answers to your questions. __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

21 July 2011, 12:16 PM	#11
dmc "TRF" Member Join Date: Dec 2009 Real Name: Don Location: SE USA Watch: Rolex GMTIIC Posts: 392	Good luck on getting this resolved... __________________ R.I.P. JJ Rolex GMTIIC M Rolex GMTIIC V TRF Rolex 16610 M Rolex 116610 G Omega SMP Live Free Or Die

15 July 2011, 01:43 PM	#25
toph "TRF" Member Join Date: Apr 2008 Real Name: ChrisTOPHer Location: Sydney Watch: Rolex, Brellum, Posts: 12,601	i think it will turn up. quite often ( i had an experience) parcels by air mail are scanned in batches. so PO A tell PO B it is in batch 3 arriving on said date. That arrives and is scanned so it says it is there BUT BUT sometimes that parcel is not in that batch and will arrive on the next one coudl be up to a week later. __________________ "Where no counsel is the people fall, but in the multitude of counselors there is safety." Member No.# 11795

15 July 2011, 01:08 PM	#2
00Seven "TRF" Member Join Date: Oct 2010 Real Name: Nick Location: Kennesaw, GA Watch: Omega Posts: 825	Damn. Good luck man!

16 July 2011, 06:16 AM	#6
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	I hope it all works out for you and the buyer.

15 July 2011, 01:11 PM	#7
gwozhog "TRF" Member Join Date: Apr 2011 Location: Point Blank, TX Posts: 2,894	Man I hope it works out for you. Only advice I can give you is never ship anything important using USPS. They are not relliable for important packages. My buddy owns a mail and more store and says he refuses to ship anything expensive using USPS.Goodluck

21 July 2011, 12:46 PM	#12
Barstools Member Join Date: Jul 2011 Location: New Mexico Posts: 25	I haven't read all of the comments, but I just sent mine in for a repair to NYC. I spoke with Rolex and shipped it Registered/Insured Mail. They won't accept it any other way. At the Rolex agents direction, I insured it for the current retail value of the watch. Even though my watch is a Sub 16610, he told me to insure it for the current value of the new 116610, or $8000. It cost me around $28.00. Also, I spoke with the post office employee and she said that Registered/Insured ships under lock and key, so it may take and extra day or so. Supposedly, it's the safest way to ship high value items. Hope it works out for you.

15 July 2011, 01:48 PM	#14
Warnsboy "TRF" Member Join Date: Oct 2009 Real Name: Michael Location: Midwest-USA Watch: 5513 Posts: 1,942	I bought a watch a year ago that was shipped 1st class Registered USPS insured from Oregon to the Midwes US. It took 10 days and never showed up on tracking. I was in a panic, but it came. My local postmaster said the watch spent each night of the 10 in a secure location, therefore the long shipping time, but nearly 100% secure. Be patient.

15 July 2011, 01:15 PM	#16
widdler1977 "TRF" Member Join Date: Apr 2011 Real Name: Wesley Location: spring, Texas Watch: All of them Posts: 240	Thank for the fast response I believe it was registered, I will check in the morning when I get to office.

15 July 2011, 01:33 PM	#18
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,962	You would know if it was registered mail. It has to be taped and stamped in a very specific way. Sometimes USPS screws up and marks packages as "delivered" prematurely. Let's hope this is the case.

15 July 2011, 01:34 PM	#23
Nalk7 "TRF" Member Join Date: Oct 2010 Real Name: Miguel Location: East Lansing MI Watch: 114270,5508,124060 Posts: 562	Im really sorry to hear this If the watch really is missing I would offer a full refund to the buyer and work it out with USPS, that way the buyer is happy and doest have to wait for the problem to be resolved. I really hope the watch shows up and everything turns out alright. Good luck

15 July 2011, 01:36 PM	#24
ManUtd "TRF" Member Join Date: Jun 2011 Real Name: Eric Location: SF Bay Area Posts: 1,613	Wow that is a nightmare for you and the buyer. Hope you get it resolved ASAP.

15 July 2011, 01:43 PM	#26
Sherwooddavid "TRF" Member Join Date: Apr 2010 Real Name: Dave Location: Canada Watch: Submariner Posts: 2,080	Sorry for your trouble and hope things work out.

15 July 2011, 01:45 PM	#27
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Sorry to hear about the problem with shipping. I don't know how long before USPS calls it "lost" but I would imagine there would be a wait time for sure. Good luck and let us know how it turns out!!!!!! __________________ Instagram @z32turbo

15 July 2011, 01:50 PM	#28
herdinoh "TRF" Member Join Date: Jun 2011 Real Name: Sean Location: US Oregon Watch: GMT2 C Posts: 130	I bought and sold a lot of expensive DSLR and camera lenses on other forum. I always used USPS insured and signature required service. I thought it is safe until USPS lost my package. I called so many times and spent hours to talk to different USPS workers.... It was nightmare. Good luck to you man. You really need it when this happens.

15 July 2011, 02:18 PM	#29
widdler1977 "TRF" Member Join Date: Apr 2011 Real Name: Wesley Location: spring, Texas Watch: All of them Posts: 240	Man, this does not sound good. Dont they know when something is insured for thousands of dollars and treat it accordinly? This amazes me. Thanks for the support guys!

15 July 2011, 02:34 PM	#30
TimothyNelson "TRF" Member Join Date: Apr 2011 Real Name: Timothy Nelson Location: Minnesota Watch: 18038 Posts: 377	They "lost" a Krugerrand gold coin that I sold last winter. Got to pay the insurance on that. Good luck!

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