The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Forum > Other (non-Rolex) Watch Topics > Ω Omega Discussion Forum

Reply
 
Thread Tools Display Modes
Old 1 September 2011, 02:12 PM   #1
bcacncnc
"TRF" Member
 
Join Date: Nov 2009
Real Name: Bryan
Location: Hong Kong
Posts: 1,577
Omega service repair experience

Just wanted to share some of my experience.

My wife has a fairly new Aqua Terra with the new 8520 movement. Its very rarely worn. The winding mechanism seemed to fail whereby manual winding would catch on the rotor making it difficult to wind. I guess it shouldn't.

Anyway, we gave it to the Omega boutique here in Hong Kong. It went through a local check with the watch master in Hong Kong, and then later it went to headquarters for a full repair. The whole time we did not receive a telephone call to update us of the status until it was ready for pickup. It took a full two months.

When we picked up the watch, the sales gave very little input as to what was wrong or what was done to the watch. There was a little report, which I asked to keep but was not allowed to. It showed that the gasket was replaced, but surprisingly much of the comments were written in Chinese - so I wonder if this was the "master" report from Switzerland. Being COSC certified, it kind of irks me a little knowing it broke down so soon and with the case having been opened, it "loses" its COSC certification.

All up, I must say as a consumer, I was not too satisfied with the overall experience - although the watch now seems in perfect order.
__________________
Omega
Panerai
Chopard
Grand Seiko
bcacncnc is offline   Reply With Quote
Old 1 September 2011, 02:20 PM   #2
brkanand
2024 Pledge Member
 
brkanand's Avatar
 
Join Date: Jul 2009
Real Name: DrK
Location: India
Watch: 4=YMDaytonaGMTHulk
Posts: 7,052
Is there a contact address on Omega website where you can lodge a protest or seek clarification?
brkanand is offline   Reply With Quote
Old 1 September 2011, 08:10 PM   #3
mitchy
"TRF" Member
 
mitchy's Avatar
 
Join Date: Apr 2010
Real Name: Mitch
Location: .
Watch: 116710LN
Posts: 2,495
Quote:
Originally Posted by bcacncnc View Post
Just wanted to share some of my experience.

My wife has a fairly new Aqua Terra with the new 8520 movement. Its very rarely worn. The winding mechanism seemed to fail whereby manual winding would catch on the rotor making it difficult to wind. I guess it shouldn't.

Anyway, we gave it to the Omega boutique here in Hong Kong. It went through a local check with the watch master in Hong Kong, and then later it went to headquarters for a full repair. The whole time we did not receive a telephone call to update us of the status until it was ready for pickup. It took a full two months.

When we picked up the watch, the sales gave very little input as to what was wrong or what was done to the watch. There was a little report, which I asked to keep but was not allowed to. It showed that the gasket was replaced, but surprisingly much of the comments were written in Chinese - so I wonder if this was the "master" report from Switzerland. Being COSC certified, it kind of irks me a little knowing it broke down so soon and with the case having been opened, it "loses" its COSC certification.

All up, I must say as a consumer, I was not too satisfied with the overall experience - although the watch now seems in perfect order.
Hi, sorry to hear you ha a problem soo soon with the 8500 series movement. n
As a general rule omega service times (for warranty) are always 1-2 months or 4-8weeks which is a bummer but has to be done.
Glad it all got repaired though. Just like Rolex omega rarely tells you what the problem is if its under warranty, they think it might get leaked out to the public and they have a brand image to protect.
As for the 'cosc' issue , I'm not sure where your information came from but opening a case does not loose it's COSC certification, as omega and most manufactures actually send the uncased (bare movements) without the rotors to the COSC for testing. Once the test is complete that's when they case up the watch and send it out to you. If the watch has been completely disassembled I'd jump up and down but as it was only a winding issue , could be a broken castle or a shorn gear, the amount of disassembled movement should not be too much of a worry, should still keep the COSC rates I hope that's the only issue you have with the watch
__________________
Time you enjoy wasting, was not wasted

John Lennon
mitchy is offline   Reply With Quote
Old 14 September 2011, 12:52 AM   #4
siewmaiwatch
"TRF" Member
 
siewmaiwatch's Avatar
 
Join Date: Aug 2011
Location: Macau
Watch: 16610LV 14060m
Posts: 399
Quote:
Originally Posted by mitchy View Post
Hi, sorry to hear you ha a problem soo soon with the 8500 series movement. n
As a general rule omega service times (for warranty) are always 1-2 months or 4-8weeks which is a bummer but has to be done.
Glad it all got repaired though. Just like Rolex omega rarely tells you what the problem is if its under warranty, they think it might get leaked out to the public and they have a brand image to protect.
As for the 'cosc' issue , I'm not sure where your information came from but opening a case does not loose it's COSC certification, as omega and most manufactures actually send the uncased (bare movements) without the rotors to the COSC for testing. Once the test is complete that's when they case up the watch and send it out to you. If the watch has been completely disassembled I'd jump up and down but as it was only a winding issue , could be a broken castle or a shorn gear, the amount of disassembled movement should not be too much of a worry, should still keep the COSC rates I hope that's the only issue you have with the watch
Thanks also for these info. Very helpful.
siewmaiwatch is offline   Reply With Quote
Old 1 September 2011, 11:09 PM   #5
bcacncnc
"TRF" Member
 
Join Date: Nov 2009
Real Name: Bryan
Location: Hong Kong
Posts: 1,577
Thanks for that guys. And I was not aware of how the COSC thingy works. You learn something new every day!
__________________
Omega
Panerai
Chopard
Grand Seiko
bcacncnc is offline   Reply With Quote
Old 2 September 2011, 12:13 AM   #6
Kringkily
"TRF" Member
 
Kringkily's Avatar
 
Join Date: Aug 2011
Real Name: George
Location: New York
Watch: Speedmaster, Rolex
Posts: 3,082
Actually doesn't sound too bad. I've heard much worse stories about Omega Service Centers...
Kringkily is offline   Reply With Quote
Old 5 September 2011, 11:00 AM   #7
Perdu
"TRF" Member
 
Perdu's Avatar
 
Join Date: Jul 2007
Real Name: Gary
Location: GMT-6
Watch: GMT
Posts: 3,350
They will have regulated the watch to within COSC as part of the repair.
__________________
Omega Seamaster 300M GMT Noire
Omega Seamaster Aqua Terra 8500

Benson 1937 Sterling Silver Hunter
Perdu is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Asset Appeal

Wrist Aficionado

DavidSW Watches

Takuya Watches

OCWatches


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.