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24 December 2011, 08:28 PM
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#1 |
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"TRF" Member
Join Date: Oct 2011
Real Name: Jason
Location: Essex, UK
Watch: 14060M
Posts: 2,943
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Rolex Customer Service; I'm Happy!
Dropped my Sub into my AD two weeks ago as it was behaving oddly. I was told the Service Centre would need six weeks to sort it (including two weeks for the Christmas shutdown). I was gutted, but resigned to not wearing it over the holidays........
Got a call today. It's back and sorted! What a great Christmas present.  Hope everyone enjoys the holidays as much as I will....
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24 December 2011, 10:38 PM
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#2 |
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TRF Moderator & 2024 SubLV41 Patron
Join Date: Dec 2007
Real Name: Ken
Location: SW Florida
Watch: One on my wrist.
Posts: 63,990
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Great news--Congrats!! Merry Christmas...
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 SPEM SUCCESSUS ALIT |
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24 December 2011, 10:39 PM
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#3 |
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"TRF" Member
Join Date: Mar 2010
Real Name: MJC
Location: PHL USA
Watch: IWC, Rolex, AP
Posts: 29,232
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Great! Merry Christmas!
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25 December 2011, 12:09 AM
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#4 |
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"TRF" Member
Join Date: Oct 2011
Real Name: Jason
Location: Essex, UK
Watch: 14060M
Posts: 2,943
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Thanks,
It's back on my wrist now, where it belongs!
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25 December 2011, 12:23 AM
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#5 |
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"TRF" Member
Join Date: Feb 2010
Real Name: Joe
Location: PA
Posts: 14,774
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That's awesome!
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25 December 2011, 12:44 AM
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#6 |
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"TRF" Member
Join Date: Oct 2011
Real Name: Jason
Location: Essex, UK
Watch: 14060M
Posts: 2,943
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My "feel-good trio" back together:
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25 December 2011, 01:54 AM
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#7 |
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"TRF" Member
Join Date: Nov 2010
Real Name: Scott
Location: Greensboro GA
Watch: GMT116713 - ATF
Posts: 301
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I had my GMT serviced and it only took 13 days including transport time. I think they tend to under promise and over deliver to make sure customers come away satisfied. Not a bad strategy if you ask me! As an aside - I was considering a PAM and read so many horror stories about their slow service I decided my next will be another Rolex.
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 116713 TT GMT II 116610 Sub C Last edited by Scott95; 25 December 2011 at 01:55 AM.. Reason: Misspelling and general inability to type. |
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25 December 2011, 03:18 AM
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#8 | |
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"TRF" Member
Join Date: Oct 2011
Real Name: Jason
Location: Essex, UK
Watch: 14060M
Posts: 2,943
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Quote:
Especially where the wife is concerned! 
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28 December 2011, 11:36 AM
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#9 | |
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"TRF" Member
Join Date: Nov 2010
Real Name: Scott
Location: Greensboro GA
Watch: GMT116713 - ATF
Posts: 301
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Clever...
Quote:
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116713 TT GMT II 116610 Sub C |
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28 December 2011, 03:19 PM
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#10 |
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2024 Pledge Member
Join Date: Jun 2008
Location: So Cal, USA
Watch: Not a ONEWatch Man
Posts: 7,383
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That is fast.
Mine always took about 3-4 weeks minimum as it's shipped via registered mail which is slow but the most secure here in the US.
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SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297 |
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25 December 2011, 02:25 AM
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#11 |
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2024 SubLV41 Pledge Member
Join Date: Apr 2011
Real Name: DB
Location: :noitacoL
Watch: :hctaW
Posts: 6,701
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Nice when it comes together!
Merry merry! 
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. |
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25 December 2011, 02:29 AM
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#12 |
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Banned
Join Date: Aug 2011
Real Name: Mickey®
Location: Atlanta, GA
Watch: Swiss Made
Posts: 5,801
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What do they do when they "sorted" a watch?
LOL |
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25 December 2011, 03:20 AM
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#13 | |
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"TRF" Member
Join Date: Oct 2011
Real Name: Jason
Location: Essex, UK
Watch: 14060M
Posts: 2,943
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Quote:
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25 December 2011, 03:26 AM
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#14 | |
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Banned
Join Date: Aug 2011
Real Name: Mickey®
Location: Atlanta, GA
Watch: Swiss Made
Posts: 5,801
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Quote:
I understand... I will add "sorted" to "shoggle" I believe it was.... 
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25 December 2011, 03:54 AM
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#15 |
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Banned
Join Date: Feb 2008
Location: Florida, Canada
Watch: Rol/Seik/Tud/Omega
Posts: 30,244
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Wonderful news.
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28 December 2011, 03:59 PM
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#16 |
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2024 SubLV41 Pledge Member
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 41,923
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Another satisfied customer!
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Does anyone really know what time it is? |
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28 December 2011, 04:25 PM
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#17 |
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"TRF" Member
Join Date: Feb 2009
Real Name: TSW
Location: Le Brassus
Watch: Rolex & AP's
Posts: 27,449
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Great news!
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 AP Owners Club IG @swiss.watch.connection |
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