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Triple Black 88 · 27 September 2007, 01:37 AM

What does a Rolex "Service" consist of and what does it cost? Also what are some of the options to consider while they have it ...for instance, calibrating, polishing, etc...
Just curious.

Moose · 27 September 2007, 02:04 AM

Some may add to this but my GMT always got:

New crystal
new crown
disasembled and cleaned
re-oiled with many diff oils depending on the part
polished to look new
calibrated of course.

and last service cost around $340 US. That was about 3 years ago.

ohsixx · 27 September 2007, 02:13 AM

Does the watch have to go through an AD to a Rolex Service Center or can it be sent by indivdual customers.

Just curious about the procedures?

Tools · 27 September 2007, 02:22 AM

At the RSC, a service consists of :

Complete disassembly down to the tinyest screw.

Cleaning everything.

Buff and polish the case and crystal.

Re-assemble and oil.

Adjust timing

refinish bracelet and refit..

If, along the way, anything is worn or out of tolerance, it is replaced..

Before the work, an estimate is sent to the customer for approval..replacement of hands, dials, or other high dollar items can drive the price upwards. Average seems to be ~500-1000usd

S2000 Driver · 27 September 2007, 02:51 AM

Quote:

Originally Posted by Tools

At the RSC, a service consists of :

Complete disassembly down to the tinyest screw.

Cleaning everything.

Buff and polish the case and crystal.

Re-assemble and oil.

Adjust timing

refinish bracelet and refit..

If, along the way, anything is worn or out of tolerance, it is replaced..

Before the work, an estimate is sent to the customer for approval..replacement of hands, dials, or other high dollar items can drive the price upwards. Average seems to be ~500-1000usd

This makes sense to me.

Moose's post above that the RSC would replace the crystal and crown as part of the standard maintenance service did not make sense.

Thanks.

Destroy · 27 September 2007, 08:41 AM

Quote:

Originally Posted by ohsixx

Does the watch have to go through an AD to a Rolex Service Center or can it be sent by indivdual customers.

Just curious about the procedures?

I walk mine in myself. It's like 2 blocks from work.

Transient · 28 September 2007, 11:33 AM

Quote:

Originally Posted by Destroy

I walk mine in myself. It's like 2 blocks from work.

AJ, Where abouts in OZ are you located? Are you in Sydney and, if yes, where is your RSC located?

SPACE-DWELLER · 27 September 2007, 02:53 AM

Quote:

Originally Posted by Moose

Some may add to this but my GMT always got:

New crystal
new crown
disasembled and cleaned
re-oiled with many diff oils depending on the part
polished to look new
calibrated of course.

and last service cost around $340 US. That was about 3 years ago.

Pretty much bang on!

BUT: Rolex will NOT change the crystal UNLESS it is broken or severely scratched! IF the crystal needs changing, then the new crystal has a LEC with an "S" for "Service" inside the Rolex coronet.

Also, the CROWN will not be exchanged, unless it is damaged in some way, but the seals and gaskets will be changed.

Not sure if the mvt. is oiled with "many different oils"?? As far as I know, the RSC uses ONE kind of oil, a synthetic kind.

mike · 27 September 2007, 04:09 AM

Pricing given is spot on for service. You can certainly send the watch yourself to Rolex rather than going through an AD.
With the service you will get a one year international warranty.

I must say every watch I've sent to RSC has had the crown and tube replaced.

Paulie · 27 September 2007, 04:39 AM

Quote:

Originally Posted by mike

<snip>
I must say every watch I've sent to RSC has had the crown and tube replaced.

My service quote says they are replacing tube but just polishing the crown.

mike · 27 September 2007, 09:09 AM

Quote:

Originally Posted by Paulie

My service quote says they are replacing tube but just polishing the crown.

That's entirely possible.

Mine are vintage pieces.

Downing · 27 September 2007, 01:13 PM

Quote:

Originally Posted by mike

With the service you will get a one year international warranty.

Mike (or anybody else), what's an "international warranty" and how does that differ from the 2-year warranty I got when I bought my SD?

JJ Irani · 27 September 2007, 01:50 PM

Quote:

Originally Posted by Downing

Mike (or anybody else), what's an "international warranty" and how does that differ from the 2-year warranty I got when I bought my SD?

I'm pretty sure they mean the same thing. The 2-year warranty you get with any new Rolex watch means that you can have that warranty honoured in any part of the world for 2 years from the actual date of purchase.

JJ

mike · 27 September 2007, 07:08 PM

Quote:

Originally Posted by Downing

Mike (or anybody else), what's an "international warranty" and how does that differ from the 2-year warranty I got when I bought my SD?

Not much really. Rolex warranties the work and parts for one year after service.

Triple Black 88 · 27 September 2007, 04:15 AM

Bo, what types of changes warrant the etched "S"? Is this only done when the Crystal itself is replaced? What if they replace the dial, will they still etch an "S" in the coronet?

Alcan · 27 September 2007, 04:19 AM

Quote:

Originally Posted by Triple Black 88

What if they replace the dial, will they still etch an "S" in the coronet?

No. Replacement crystals are etched to indicate service replacement.

mike · 27 September 2007, 04:21 AM

Quote:

Originally Posted by Triple Black 88

Bo, what types of changes warrant the etched "S"? Is this only done when the Crystal itself is replaced? What if they replace the dial, will they still etch an "S" in the coronet?

The sapphire crystal, unlike the acryllic is not normally changed at service. (Acryllics were as they can develop stress cracks over time and not seal properly)

Sapphires are much more scratch resistent and stronger, however if damaged in some manner will be replaced. The S is for service replacement and is in the coronet etching in the crystal.

Changing the dial is another matter.

Alcan · 27 September 2007, 04:25 AM

Quote:

Originally Posted by Spacedweller

Not sure if the mvt. is oiled with "many different oils"?? As far as I know, the RSC uses ONE kind of oil, a synthetic kind.

There are up to 8 different lubricants used, depending on the movement.

mike · 27 September 2007, 04:29 AM

Quote:

Originally Posted by Alcan

There are up to 8 different lubricants used, depending on the movement.

Spot on!

Moose · 27 September 2007, 04:45 AM

Quote:

Originally Posted by Alcan

There are up to 8 different lubricants used, depending on the movement.

Quote:

Originally Posted by mike

I must say every watch I've sent to RSC has had the crown and tube replaced.

And Moose's original post has been vindicated!

Mess with the Moose and you get the antlers....or something like that

Cheers fellas

SPACE-DWELLER · 27 September 2007, 07:42 AM

Quote:

Originally Posted by Alcan

There are up to 8 different lubricants used, depending on the movement.

Thanks, Al! That was new to me!

SPACE-DWELLER · 27 September 2007, 07:46 AM

BTW:

As some would have read, I am going to my OTHER AD tomorrow to have my SD re-adjusted, and I will then ask the Rolex-trained about the changing of crystal and crown.

I wish I could pick up my SS Daytona while I am at the AD, but as I posted in my "What is YOUR list?" thread, the recent SS Sub Date and SD are from an AD I have not dealt with before.

Destroy · 27 September 2007, 08:40 AM

Quote:

Originally Posted by Spacedweller

Not sure if the mvt. is oiled with "many different oils"?? As far as I know, the RSC uses ONE kind of oil, a synthetic kind.

Looks like your jeweller has been using Mobil 1 for your SD again, Bo.....

SPACE-DWELLER · 27 September 2007, 09:04 AM

Quote:

Originally Posted by Destroy

Looks like your jeweller has been using Mobil 1 for your SD again, Bo.....

No, I guess he used WD40, since it is runnig a bit fast!

Anyway, I am biased as whether I should get it regulated since it seems to settle down (at least a tendancy) these last days.

Destroy · 27 September 2007, 09:09 AM

Quote:

Originally Posted by Spacedweller

No, I guess he used WD40, since it is runnig a bit fast!

Anyway, I am biased as whether I should get it regulated since it seems to settle down (at least a tendancy) these last days.

LOL....mine took almost a month to settle down - before that it was +2 secs a day fast.

colemanitis · 27 September 2007, 02:16 AM

You can send your watch directly to a RSC. I think a service today costs around $500.

ROGU808 · 27 September 2007, 10:32 PM

Quote:

Originally Posted by colemanitis

You can send your watch directly to a RSC. I think a service today costs around $500.

About 3 years ago...I took my watch to my AD who had a Rolex trained watchmaker on staff.
They showed me a book with a list of prices.
My TT Sub came in at $650 for servicing on that list.
The price for servicing seems to depend on the model.
I'm sure it is more to do with the complications...but it sure did seem that the price of servicing was directly related to the price of the watch...LOL

SPACE-DWELLER · 27 September 2007, 10:40 PM

Just phoned my AD instead of going there, since I decided to not have my SD adjusted and give it some more time to settle down.

I asked the watch maker who has been servicing Rolex watches for 32 years if they change crystal AND crown during the service.

His reply:

"On OLD Rolex watches with plexi crystal, we change both the crystal and the crown.
On NEW Rolex watches with sapphire crystal, we change the crown ONLY (if the crystal otherwise seems in good state)."

Moose · 27 September 2007, 04:25 AM

Not sure what the other RSC's do but I lived in Dallas for years so I walked my Rolex's into them. As a standard 5 year service, they replaced the crystal on my GMT every time I took it in. The last two times they said it was standard to replace the crown too. Now, I've had my GMT for 25 years since new and it has the plastic crystal and not the saphire which is why they will always replace it. Why they replaced the crown, I have no idea but I'm sure it costs them $5 to do this. They said it would be $340 if no additional parts or repairs were needed and that is what the bill came to. So, I figured I got the "standard" service since I was not charged more for the crystal and crown. I talked to the very sharp folks there when I picked it up and asked the difference between what they do and the AD that has a factory trained Rolex tech. They said the biggest difference was that Rolex called for something like 7 different oils depending on what they were lubing. They said the AD will just grab 'watch oil' and hit what they think needs lubing. Since this came straigt from the RSC's mouth, I trust that it is true. Mine has been serviced 5 times since new. Twice at AD's and 3 times in Dallas at the RSC. It never came back looking new from the AD.

JJ Irani · 27 September 2007, 10:57 AM

Quote:

Originally Posted by Triple Black 88

What does a Rolex "Service" consist of and what does it cost? Also what are some of the options to consider while they have it ...for instance, calibrating, polishing, etc...
Just curious.

A full service? A complete "striptease"....bit by bit, piece by scintillating piece....all 220 components pulled slowly apart by gentle hands....all very exciting....right down to the very last bit!!

Welcome to this nut house, Steve!!

27 September 2007, 01:37 AM	#1
Triple Black 88 "TRF" Member Join Date: Aug 2007 Real Name: Steve Location: Collegeville PA Watch: Day-Date Posts: 752	What does a Rolex "Service" consist of? What does a Rolex "Service" consist of and what does it cost? Also what are some of the options to consider while they have it ...for instance, calibrating, polishing, etc... Just curious.

27 September 2007, 07:46 AM	#22
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	BTW: As some would have read, I am going to my OTHER AD tomorrow to have my SD re-adjusted, and I will then ask the Rolex-trained about the changing of crystal and crown. I wish I could pick up my SS Daytona while I am at the AD, but as I posted in my "What is YOUR list?" thread, the recent SS Sub Date and SD are from an AD I have not dealt with before. __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

27 September 2007, 02:16 AM	#26
colemanitis "TRF" Member Join Date: Apr 2006 Real Name: Jeff Location: Florida Watch: PAM 1090 Posts: 3,723	You can send your watch directly to a RSC. I think a service today costs around $500. __________________ Member #471

27 September 2007, 10:40 PM	#28
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Just phoned my AD instead of going there, since I decided to not have my SD adjusted and give it some more time to settle down. I asked the watch maker who has been servicing Rolex watches for 32 years if they change crystal AND crown during the service. His reply: "On OLD Rolex watches with plexi crystal, we change both the crystal and the crown. On NEW Rolex watches with sapphire crystal, we change the crown ONLY (if the crystal otherwise seems in good state)." __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

27 September 2007, 02:04 AM	#2
Moose Member Join Date: Sep 2007 Location: TX Watch: GMT I&II, TT Dayt Posts: 117	Some may add to this but my GMT always got: New crystal new crown disasembled and cleaned re-oiled with many diff oils depending on the part polished to look new calibrated of course. and last service cost around $340 US. That was about 3 years ago.

27 September 2007, 02:13 AM	#3
ohsixx "TRF" Member Join Date: Sep 2006 Real Name: Mark Location: Florida Watch: Make a guess! Posts: 1,515	Does the watch have to go through an AD to a Rolex Service Center or can it be sent by indivdual customers. Just curious about the procedures?

27 September 2007, 02:22 AM	#4
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,502	At the RSC, a service consists of : Complete disassembly down to the tinyest screw. Cleaning everything. Buff and polish the case and crystal. Re-assemble and oil. Adjust timing refinish bracelet and refit.. If, along the way, anything is worn or out of tolerance, it is replaced.. Before the work, an estimate is sent to the customer for approval..replacement of hands, dials, or other high dollar items can drive the price upwards. Average seems to be ~500-1000usd

27 September 2007, 04:09 AM	#9
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	Pricing given is spot on for service. You can certainly send the watch yourself to Rolex rather than going through an AD. With the service you will get a one year international warranty. I must say every watch I've sent to RSC has had the crown and tube replaced.

27 September 2007, 04:15 AM	#15
Triple Black 88 "TRF" Member Join Date: Aug 2007 Real Name: Steve Location: Collegeville PA Watch: Day-Date Posts: 752	Bo, what types of changes warrant the etched "S"? Is this only done when the Crystal itself is replaced? What if they replace the dial, will they still etch an "S" in the coronet?

27 September 2007, 04:25 AM	#29
Moose Member Join Date: Sep 2007 Location: TX Watch: GMT I&II, TT Dayt Posts: 117	Not sure what the other RSC's do but I lived in Dallas for years so I walked my Rolex's into them. As a standard 5 year service, they replaced the crystal on my GMT every time I took it in. The last two times they said it was standard to replace the crown too. Now, I've had my GMT for 25 years since new and it has the plastic crystal and not the saphire which is why they will always replace it. Why they replaced the crown, I have no idea but I'm sure it costs them $5 to do this. They said it would be $340 if no additional parts or repairs were needed and that is what the bill came to. So, I figured I got the "standard" service since I was not charged more for the crystal and crown. I talked to the very sharp folks there when I picked it up and asked the difference between what they do and the AD that has a factory trained Rolex tech. They said the biggest difference was that Rolex called for something like 7 different oils depending on what they were lubing. They said the AD will just grab 'watch oil' and hit what they think needs lubing. Since this came straigt from the RSC's mouth, I trust that it is true. Mine has been serviced 5 times since new. Twice at AD's and 3 times in Dallas at the RSC. It never came back looking new from the AD.

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