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#1 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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Wouldn't you believe it. (warranty issue)
Well as the post title says wouldn't you believe it.
My GMTll is 4 months out of warranty and just developed the most horrible sound, it sounds like it's something to do with the charging mechanism as it's when my arm moves quickly, it sounds and also feels like a vibrating or grating from the rotor. Watch is keeping perfect time, and had it not only just started and been there from the beginning I would prob have ignored it but as my Sub & DJll don't do it and it wasn't there before I know somethings amiss. Like I say above it's sooooo typical so close out of warranty. Ho Hum ill see what they say I'm hoping for a sympathetic ear ive had 4 watches from them over the last couple of years ( but not holding my breath) |
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#2 |
"TRF" Member
Join Date: Jul 2011
Real Name: Gunter
Location: AL/NJ
Watch: DSSD; 116610LN
Posts: 5,509
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If you purchased from an AD take it to them. If its just a loose rotor they can fix it easily if they have a watchmaker. I would also bet they might even do it free of charge wherever you got it. If something major talk to a RSC. If you talk to them they might be willing to help you out. Sorry about your luck and keep us posted.
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#3 |
"TRF" Member
Join Date: Apr 2012
Real Name: Alex
Location: Chicago
Watch: AP,PP, Rolex
Posts: 37,156
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Go to your AD asap!
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#4 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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Thanks Gunter
Was from an A/D here in Spain and they have got an in-house watchmaker so will head over on my next day off Here's hoping |
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#5 |
"TRF" Member
Join Date: Jul 2011
Real Name: Gunter
Location: AL/NJ
Watch: DSSD; 116610LN
Posts: 5,509
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No problem. If they don't remember you make sure you let them know you purchased from them and it's barely out of warranty. I know my AD would take care of me right then and there no questions asked. It's one reason I do love my Rolex AD and will always purchase there. IMHO since you purchased from them they should fix ASAP or atleast do everything they can to help you out if it does have to go to Rolex. As I said above I love my AD but sometimes Rolex as a company does things that are questionable. Since your AD has a watchmaker I bet you will be in good shape.
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#6 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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Well after a trip to my AD in Malaga. The watch is on it's way to Madrid for inspection and quote for work as my AD was very quick to point out is just over. I am indeed hoping Rolex offer a free of charge repair as from the feeling I got from the dealer they would have been only to happy to charge. Keep you informed
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#7 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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****update****
Well I received the dreaded phone call yesterday from my AD telling me my watch was ready for collection. So here is the outcome.
Replaced entire internal workings Bracelet check and adjust Complete clean and polish So basically a new watch. And now what I thought may be the painful bit the charge................ Absolutely nothing to pay and lots of apologies for the inconvenience. A little surprised would be an understatement but fair play to Rolex. I have no idea what the actual problem was but it was obviously enough to warrant the total replacement. And all of this in practically 1 month to the day, and that's not bad for a country that closes for August. All in all a very satisfied customer ![]() |
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#8 |
"TRF" Member
Join Date: Oct 2010
Real Name: Ari
Location: Florida
Watch: ...me go broke
Posts: 2,428
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That's awesome. :)
The things we waste time and energy worrying about are usually things that never end up happening. :) |
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#9 |
"TRF" Member
Join Date: Apr 2009
Location: Sea Level
Watch: Varies
Posts: 6,877
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That's great news Robbie. Congrats!!!
Always nice to hear when Rolex steps to the plate and takes care of a customer.
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Instagram @z32turbo |
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#10 |
"TRF" Member
Join Date: Jul 2012
Real Name: Steve
Location: San Angelo, TX
Watch: Rlx,Omega,JLC,Breg
Posts: 1,699
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Now that's the kind of update I like hearing. Congrats on the "new" watch!
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#11 |
"TRF" Member
Join Date: Sep 2009
Real Name: Brian
Location: CA dreamin'
Watch: ing the market.
Posts: 5,909
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Nice!
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-Brian AUDENTES FORTUNA IUVAT 十人十色 |
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#12 |
"TRF" Member
Join Date: Mar 2010
Real Name: MJC
Location: PHL USA
Watch: IWC, Rolex, AP
Posts: 29,232
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Good to hear!
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#13 |
"TRF" Member
Join Date: Oct 2011
Location: Australia
Watch: 116610LN
Posts: 15,802
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That's a fantastic outcome! Enjoy your "new" watch.
![]() ![]() By the way, does the work they did come with a warranty too? |
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#14 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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#15 |
Banned
Join Date: Aug 2011
Real Name: Mickey®
Location: Atlanta, GA
Watch: Swiss Made
Posts: 5,801
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They are replacing the entire movement? Does this happen often? Why not overhaul/repair it?
Is this being done by Rolex or AD's repair guy? Thanks for answering questions as this is very interesting to me. What do they do with the old movement? GULP. |
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#16 |
Member
Join Date: Aug 2011
Location: Michigan
Watch: Submariner LV
Posts: 580
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hmm
also curious? AD or RSC?
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#17 |
2025 Pledge Member
Join Date: Jun 2008
Location: So Cal, USA
Watch: Not a ONEWatch Man
Posts: 7,383
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Glad to hear it worked out. Not surprised to hear Rolex comes through for the customer in a situation like this.
__________________
SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297 |
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#18 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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#19 | |
"TRF" Member
Join Date: Jan 2011
Location: texas
Posts: 245
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Quote:
I thought (maybe mistakenly) that each movement has a serial number that is different from the one on the case, and that Rolex records show what movement is in which case, which they verify before performing warranty work. I'd think it would be good to have the new movement serial # on the service receipt so if it goes back in for service, there'd be no confusion or denial because of 'wrong movement.' I was thinking it would also confirm that the movement had in fact been replaced, but now that I think of it, that would require an owner to know the original movement's #, but we don't. |
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#20 | |
2025 TitaniumYM Pledge Member
Join Date: Nov 2006
Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 37,751
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Quote:
You are correct. Each watch has a serial number as does each movement. ![]() The movement serial number is logged at Rolex but an owner would not normally know this number it unless they have removed the case back and noted it.
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#21 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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No idea as to why they replaced as to repaired, My local AD has a service technician but they sent it to RSC Madrid
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#22 |
Facilitator
Join Date: Nov 2005
Real Name: Steve
Location: Omnipresent
Posts: 33,700
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Replacement of entire working internals-----
That is a new one on me, so you got a whole new movement???? Maybe you did but it is a great result at the end fo the day.
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Most folks are about as happy as they make up their minds to be. ~Abraham Lincoln Nothing compares to the simple pleasure of a bike ride. ~John F. Kennedy ROLEXploitation - yeah I'm a victim ![]() |
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#23 |
"TRF" Member
Join Date: Nov 2010
Location: Fuengirola Spain
Posts: 42
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#24 |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,239
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Have to agree Steve myself have never heard of a movement being replaced unless completely water damaged and beyond economical repair.
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#25 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,277
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This is one of the reasons we love this company.
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#26 |
"TRF" Member
Join Date: Feb 2010
Location: Philippines
Posts: 208
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#27 |
Banned
Join Date: Feb 2008
Location: Florida, Canada
Watch: Rol/Seik/Tud/Omega
Posts: 30,244
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Glad it worked out.
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#28 |
"TRF" Member
Join Date: Jul 2010
Location: DC Metro Area
Watch: TT Sub, DJ
Posts: 138
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excellent outcome. congrats
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#29 |
"TRF" Member
Join Date: Jan 2011
Location: CA, USA
Watch: Out!!!
Posts: 6,502
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Wow, great for you! My guess is that they found something that they wanted to analyze back at the factory, so they replaced rather than repaired.
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#30 |
"TRF" Member
Join Date: Jan 2011
Location: texas
Posts: 245
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Your AD really did you right. They could have charged you and just done a repair, after which you probably would have forfeited all recourse with Rolex. By foregoing the service charge and sending it in, they got the absolute best outcome for you. Did you get a two-year warranty on the new movement? Does it have a different serial number?
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