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Billy182 · 23 August 2012, 08:39 PM

I'm not usually one to complain, but I felt the membership should be warned:

I had ordered a watch strap from watchstyle.com, and after I hadn't received it for a month I inquired if the strap had been shipped. I received short responses stating that it had been shipped the same day. When I further requested a tracking number, the response I received only said "YOU ARE BANNED". Quite frankly I was shocked to receive such an email, especially after being a repeat customer and being very polite with my emails.

After receiving that response, I did a quick google search of reviews for watchstyle, and found multiple reviews from different customers who had similarly rude experiences.

In the future, I certainly won't hesitate to send my money to any one of their competitors the next time I'm in need of a watch strap....

clay1680 · 5 September 2012, 02:31 PM

oof! Sorry to hear. I was just looking at their straps online, glad I did a search before pulling the trigger... thanks

cajunron · 6 September 2012, 12:40 AM

Email sent to company. I will report their reply.

MonBK · 6 September 2012, 12:43 AM

You were banned from future shopping?

NYMike · 6 September 2012, 12:42 AM

Did you get charged?

Johny · 6 September 2012, 12:45 AM

Quote:

Originally Posted by NYMike

Did you get charged?

did you recieve the strap?

cajunron · 7 September 2012, 04:06 AM

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

figbo · 7 September 2012, 04:11 AM

Quote:

Originally Posted by rgdejong

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

So...,you are banned too?I might as well write them just to get banned,$h*t.

cajunron · 7 September 2012, 04:13 AM

Quote:

Originally Posted by figbo

So...,you are banned too?I might as well write them just to get banned,$h*t.

FeelingTheBlues · 7 September 2012, 04:29 AM

Quote:

Originally Posted by rgdejong

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

Well at least they have a friendly approach, they called you dude and all...

What a mediocre customer service, I will stay far away from anything related to them!

...Oh, heck, I'll just make it easier and ask Raf to include my name in his e-mail so I can get banned as well!

Brian J · 7 September 2012, 04:43 AM

Quote:

Originally Posted by rgdejong

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

WTH?? That is hillarious!

james89 · 8 September 2012, 05:14 PM

Quote:

Originally Posted by rgdejong

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

is this from Michael kares himself? I have talked to a few German folks on the net and on various forums, but to me, this is the first German that actually communicate with the word "dude."

please correct me if I am wrong, but this person sounds like an American to me.

Auragentum · 8 September 2012, 05:56 PM

Quote:

Originally Posted by GradyPhilpott

They sound like a bunch of punks.

+1!

Quote:

Originally Posted by wokafu

wow..since 2009.?? i wonder how they survived till now with that crazy 'service' (if even you can call that a service )

+1!

cajunron · 9 September 2012, 01:23 AM

Quote:

Originally Posted by james89

is this from Michael kares himself? I have talked to a few German folks on the net and on various forums, but to me, this is the first German that actually communicate with the word "dude."

please correct me if I am wrong, but this person sounds like an American to me.

The email address from the sender was "info@watchstyle.com". I have no idea where it came from. I copied and pasted his words directly from the email, they appear in my post VERBATIM. It would be stupid of me to misquote or slander someone in a public forum by lying about what they said, not to mention possible legal liability. And do you really think the word "DUDE" is exclusive to California?

james89 · 9 September 2012, 02:27 PM

Quote:

Originally Posted by rgdejong

The email address from the sender was "info@watchstyle.com". I have no idea where it came from. I copied and pasted his words directly from the email, they appear in my post VERBATIM. It would be stupid of me to misquote or slander someone in a public forum by lying about what they said, not to mention possible legal liability. And do you really think the word "DUDE" is exclusive to California?

I thought it was more like a U.S term. Man, I need to get out more

Blue Owl · 8 September 2012, 06:09 PM

Quote:

Originally Posted by rgdejong

Here is an email quote I received from them:

"Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!"

and also:

"Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time."

They deserve nothing but losing the business.

Silvio Mosiello · 7 September 2012, 04:09 AM

What are they a forum?

asmfa5 · 7 September 2012, 04:26 AM

Sounds like Watchstyle.com = Strap Nazi

[Soup Nazi accent] No strap for you!!!![/Soup Nazi accent].

mjclark32 · 7 September 2012, 04:29 AM

Jeez, so much for customer satisfaction or retention

GradyPhilpott · 7 September 2012, 04:41 AM

Sorry to hear of your experience.

I certainly won't be sending any funds to them.

They sound like a bunch of punks.

AmbSteve · 7 September 2012, 04:54 AM

After checking out this site I also set about to see if there were other bits out there complaining about the service...holy moly. Looks like there were half a dozen other forums out there talking about how horrible Watchstyle.com is so it's definitely not an isolated case. Even back in 2009 from what I could see from my quick search they were responding to customers like this. They shouldn't be in business if this is the way they are handling their customers.

GermanyMatt · 7 September 2012, 07:12 AM

Thanks, going on my do not buy from list.

mrbill2mrbill2 · 7 September 2012, 09:35 AM

WTF? True piece of work.

Sorry you were banned "for your life. Sarcasm.

jolimont · 7 September 2012, 12:44 PM

great customer service there

bayerische · 7 September 2012, 07:14 PM

This "company" is going to make it big!

wokafu · 7 September 2012, 07:24 PM

wow..since 2009.?? i wonder how they survived till now with that crazy 'service' (if even you can call that a service )

MoBe · 7 September 2012, 09:32 PM

Hard to believe they are still in business,it must be a hobby for the owner,Michael Kares.

I don`t think Michael cares.

marnii · 17 December 2012, 05:15 AM

this company is not as usual as you shopping online,after you placed an order,you won't hear anything(order confirmation,tracking#) until you see your package luckily,the straps are ok,Butterfly Buckle that i bought is way too light,it says it made of ss on their website,and marked ss on it,but it feels like plastic made,and be aware,there is addition charge when you order from outside of Germany,an unprofessional company in their business.

Mickey® · 17 December 2012, 05:59 AM

Thx for info....
Did you lose any money?

Bigfox44 · 24 August 2013, 03:31 AM

They did the exact same thing to me. I contacted them about my order after three weeks. They responded with "we don't want your service". WTH. I just wanted to know where my band was. This is how they react to customers. I will never use them again. They take your money and no delivery.

23 August 2012, 08:39 PM	#1
Billy182 "TRF" Member Join Date: Jul 2009 Location: USA Posts: 4	Stay away from Watchstyle.com I'm not usually one to complain, but I felt the membership should be warned: I had ordered a watch strap from watchstyle.com, and after I hadn't received it for a month I inquired if the strap had been shipped. I received short responses stating that it had been shipped the same day. When I further requested a tracking number, the response I received only said "YOU ARE BANNED". Quite frankly I was shocked to receive such an email, especially after being a repeat customer and being very polite with my emails. After receiving that response, I did a quick google search of reviews for watchstyle, and found multiple reviews from different customers who had similarly rude experiences. In the future, I certainly won't hesitate to send my money to any one of their competitors the next time I'm in need of a watch strap....

5 September 2012, 02:31 PM	#2
clay1680 "TRF" Member Join Date: Jul 2011 Real Name: Clay Location: Chicago Posts: 136	oof! Sorry to hear. I was just looking at their straps online, glad I did a search before pulling the trigger... thanks __________________ 1680 Submariner 5.0M 16013 Datejust 7.1M 16613 Submariner "Y" 16710 GMT "Z" '73 Speedy Pro

6 September 2012, 12:40 AM	#3
cajunron 2024 SubLV41 Pledge Member Join Date: Nov 2009 Real Name: Ronnie Location: Southeastern USA Watch: Omega Seamaster PO Posts: 3,871	Email sent to company. I will report their reply. __________________

7 September 2012, 04:06 AM	#7
cajunron 2024 SubLV41 Pledge Member Join Date: Nov 2009 Real Name: Ronnie Location: Southeastern USA Watch: Omega Seamaster PO Posts: 3,871	Here is an email quote I received from them: "Dude, we know you cannot afford retail price for high-end product, that's why you beg for discount. What a loser you are, pathetic!" and also: "Same as for you sucker friend: THIS IS NOT FOR YOU. Try ebay, walmart, whatever. You are banned for your life time." __________________

7 September 2012, 04:29 AM	#19
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Jeez, so much for customer satisfaction or retention __________________

6 September 2012, 12:43 AM	#4
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	You were banned from future shopping?

6 September 2012, 12:42 AM	#5
NYMike "TRF" Member Join Date: Sep 2011 Real Name: Michael Location: NYC Watch: 16610,1675, 116518 Posts: 363	Did you get charged?

7 September 2012, 04:09 AM	#17
Silvio Mosiello "TRF" Member Join Date: Jul 2010 Real Name: Matthew Location: Miami/NY Watch: the shoes. Posts: 3,482	What are they a forum?

7 September 2012, 04:26 AM	#18
asmfa5 "TRF" Member Join Date: Aug 2012 Location: Here Watch: 116610LN Posts: 137	Sounds like Watchstyle.com = Strap Nazi [Soup Nazi accent] No strap for you!!!![/Soup Nazi accent].

7 September 2012, 04:41 AM	#20
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,447	Sorry to hear of your experience. I certainly won't be sending any funds to them. They sound like a bunch of punks. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

7 September 2012, 04:54 AM	#21
AmbSteve "TRF" Member Join Date: Jul 2012 Real Name: Steve Location: San Angelo, TX Watch: Rlx,Omega,JLC,Breg Posts: 1,699	After checking out this site I also set about to see if there were other bits out there complaining about the service...holy moly. Looks like there were half a dozen other forums out there talking about how horrible Watchstyle.com is so it's definitely not an isolated case. Even back in 2009 from what I could see from my quick search they were responding to customers like this. They shouldn't be in business if this is the way they are handling their customers. __________________

7 September 2012, 07:12 AM	#22
GermanyMatt "TRF" Member Join Date: May 2012 Real Name: Matt Location: Northern VA Watch: 126711, 126610 Posts: 1,803	Thanks, going on my do not buy from list.

7 September 2012, 09:35 AM	#23
mrbill2mrbill2 "TRF" Member Join Date: Nov 2010 Real Name: Mr. Bill Location: South Florida Watch: 16610 Posts: 6,148	WTF? True piece of work. Sorry you were banned "for your life. Sarcasm. __________________ Card Carrying Member of the Global Association of the Retro-Grouch-Curmudgeons - ID # 13

7 September 2012, 12:44 PM	#24
jolimont "TRF" Member Join Date: Jan 2012 Real Name: Will Location: land of oz Watch: sundial Posts: 2,219	great customer service there

7 September 2012, 07:14 PM	#25
bayerische "TRF" Member Join Date: Nov 2009 Real Name: Andreas Location: Margaritaville Watch: Smurf Posts: 19,879	This "company" is going to make it big! __________________ Yeah, well, you know, that's just, like, your opinion, man.

7 September 2012, 07:24 PM	#26
wokafu "TRF" Member Join Date: Oct 2010 Location: Malaysia Watch: SM300+14060M Posts: 2,012	wow..since 2009.?? i wonder how they survived till now with that crazy 'service' (if even you can call that a service ) __________________ 14060M SM300 PAM000 Poljot-BAIKAL G Shock

7 September 2012, 09:32 PM	#27
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	Hard to believe they are still in business,it must be a hobby for the owner,Michael Kares. I don`t think Michael cares.

17 December 2012, 05:15 AM	#28
marnii "TRF" Member Join Date: Mar 2012 Real Name: kevin Location: ny Posts: 235	this company is not as usual as you shopping online,after you placed an order,you won't hear anything(order confirmation,tracking#) until you see your package luckily,the straps are ok,Butterfly Buckle that i bought is way too light,it says it made of ss on their website,and marked ss on it,but it feels like plastic made,and be aware,there is addition charge when you order from outside of Germany,an unprofessional company in their business.

17 December 2012, 05:59 AM	#29
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	Thx for info.... Did you lose any money?

24 August 2013, 03:31 AM	#30
Bigfox44 "TRF" Member Join Date: Aug 2013 Location: Dallas Posts: 1	Watch Style is a ripoff They did the exact same thing to me. I contacted them about my order after three weeks. They responded with "we don't want your service". WTH. I just wanted to know where my band was. This is how they react to customers. I will never use them again. They take your money and no delivery.

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