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shadowcaster · 23 June 2014, 06:09 AM

Had sent my 16800 in for service at RSC NY because it stopped running. Now here we are just 3 mo later and it quit again.

I'll find out tomorrow, but does Rolex pay for shipping both ways? I feel that they should, especially when it's this soon after a complete $900.00 service.

Hopefully, when I send it back, it won't take too long to repair it. It is summer after all. :)

Anyone else have a problem with their watch this soon after a service??

Frosty · 23 June 2014, 06:15 AM

Quote:

Originally Posted by shadowcaster

Anyone else have a problem with their watch this soon after a service??

No, mine have all run great after the service! I hope you get it straightened out.

Trimmer2 · 23 June 2014, 06:18 AM

Did you wind it/wear it?

ExplorerChris · 23 June 2014, 06:18 AM

Mine was serviced by Rolex Canada this past January and it runs smooth and level

Jim M · 23 June 2014, 06:26 AM

Why ship it when you live so close?

If I were you I would call, explain situation, make an appointment to drop it off, take the LIRR in to Penn Station and take a nice walk east to Fifth or Madison and then north to 53rd.

If for nothing else to experience their customer service and hospitality in person and make yourself a known entity to those in charge of customer relations.

mjclark32 · 23 June 2014, 06:28 AM

I assume you've tried winding it 40+ turns?

shadowcaster · 23 June 2014, 06:50 AM

@Trimmer 2, mjclark32....yes, gave it a full wind this morning and it stopped after an hr. Shook it and it ran for about 3 sec. Rinse, repeat...same thing.

@Jim M....been to RSC many times over the past 30+ years for both my watches and my wife's. In fact, I picked this watch up at the end of March, rather than have them ship it, because I wanted to inspect it under a Loupe.

The train. I don't think so. A 20 block walk for this 71 yr old just isn't in the cards, with some of my medical conditions.

Watch Professor · 24 June 2014, 03:36 AM

Quote:

Originally Posted by shadowcaster

@Trimmer 2, mjclark32....yes, gave it a full wind this morning and it stopped after an hr. Shook it and it ran for about 3 sec. Rinse, repeat...same thing.

@Jim M....been to RSC many times over the past 30+ years for both my watches and my wife's. In fact, I picked this watch up at the end of March, rather than have them ship it, because I wanted to inspect it under a Loupe.

The train. I don't think so. A 20 block walk for this 71 yr old just isn't in the cards, with some of my medical conditions.

Try "ICON" parking on the internet for a coupon for parking on 53rd between 2nd and 3rd.

shadowcaster · 24 June 2014, 04:03 AM

Quote:

Originally Posted by Watch Professor

Try "ICON" parking on the internet for a coupon for parking on 53rd between 2nd and 3rd.

Funny, when I went in, end of March, I parked at Icon between 5th and 6th (closer to 6th, as there are 2 on 53rd) and the coupon was $20.00 for 3 hrs.)

It's the drive in that's a real PITA. Again, Tourneau is the first step.

locutus49 · 23 June 2014, 06:54 AM

I had that happen once BEFORE service, but never after. Yikes, hope they fix it (I'm sure they will).

shadowcaster · 23 June 2014, 07:06 AM

Quote:

Originally Posted by locutus49

I had that happen once BEFORE service, but never after. Yikes, hope they fix it (I'm sure they will).

Every time I've sent this watch in for service it's been because it stopped running first. Roughly 6 yrs between services. I've paid many times over the purchase price for service over the years :(.

Not complaining because obviously it's also gone up in value at the same time.

Rags · 23 June 2014, 10:03 AM

Try winding it a full 40 turns clockwise & if that doesn't help I'm sure Rolex will sort it out. It has a warranty that they will honor.

landroverking · 23 June 2014, 10:27 AM

You were charged $900 for service? What was done?

Nidal · 23 June 2014, 10:27 AM

You have a year warranty after service

Nidal

shadowcaster · 23 June 2014, 12:45 PM

@rags...yea, did that winding. Again, I've owned this watch 30+ years , kinda know it by now dont'cha think ?.

@landoverking....full service, replacement of hands, winding crown +tax.

@Nidal...actually warranty now is 2 years after service.

Presa canary · 23 June 2014, 12:51 PM

Sounds like you got a lemon. Or don't take it the wrong way, you're doing something wrong. Either way, maybe it's time you separate the watch and yourself and find a new one that won't be such a headache

AbsolutelyROLEX! · 23 June 2014, 02:17 PM

take it back!

padi56 · 23 June 2014, 04:39 PM

Quote:

Originally Posted by shadowcaster

Had sent my 16800 in for service at RSC NY because it stopped running. Now here we are just 3 mo later and it quit again.

I'll find out tomorrow, but does Rolex pay for shipping both ways? I feel that they should, especially when it's this soon after a complete $900.00 service.

Hopefully, when I send it back, it won't take too long to repair it. It is summer after all. :)

Anyone else have a problem with their watch this soon after a service??

Not enough information in your post to give any positive answer you just state watch has stopped.

RollieVerde · 23 June 2014, 11:49 PM

Why are you even hesitating to send it back?

m j b · 23 June 2014, 11:53 PM

Quote:

Originally Posted by RollieVerde

Why are you even hesitating to send it back?

I don't think he's hesitating, just wondering if others have had the same experience.

Best of luck to the OP.

buckwheat · 23 June 2014, 11:58 PM

I would lick your wounds and send it to Vanessa.

bw

shadowcaster · 24 June 2014, 12:43 AM

@Padi... what more info? Stopped, ie no hands movement. Nothing budges.

@buckwheat...it's under warranty. I can either send it back to RSC or take it to my local AD , Tourneau (which I hadn't thought of). Just got off the phone with RSC.

@RollieVerde....as m j b said, not hesitating (it only stopped yesterday)

@Presa canary....well, that's a bit extreme. It's a mechanical device. Even brand new watches can have problems. That's why there's a warranty. Plus, I really like this watch. I wear it far more often than my 16013 TT DJ.

padi56 · 24 June 2014, 01:12 AM

Quote:

Originally Posted by shadowcaster

@Padi... what mor
e info? Stopped, ie no hands movement. Nothing budges.

@buckwheat...it's under warranty. I can either send it back to RSC or take it to my local AD , Tourneau (which I hadn't thought of). Just got off the phone with RSC.

@RollieVerde....as m j b said, not hesitating (it only stopped yesterday)

@Presa canary....well, that's a bit extreme. It's a mechanical device. Even brand new watches can have problems. That's why there's a warranty. Plus, I really like this watch. I wear it far more often than my 16013 TT DJ.

Well what you saying now is the hands dont turn can I assume nothing happens when you turn the winding crown or able to wind.If so could be just a loose screw in the winding stem or broken mainspring or something simple just take it back.And would doubt if they will pay for return but know harm in asking or if possible return in person.

azguy · 24 June 2014, 12:49 AM

It happens, humans do work on them after all. Send it back, they'll take care of it...

shadowcaster · 24 June 2014, 12:56 AM

Quote:

Originally Posted by azguy

It happens, humans do work on them after all. Send it back, they'll take care of it...

Taking it to Tourneau on Thurs. If it's a simple fix, their watchmaker can handle it. If not, they'll send it back to RSC.

mjclark32 · 24 June 2014, 01:02 AM

Quote:

Originally Posted by shadowcaster

Taking it to Tourneau on Thurs. If it's a simple fix, their watchmaker can handle it. If not, they'll send it back to RSC.

Best of luck, hope it's a quick and easy fix

shadowcaster · 24 June 2014, 03:24 AM

No, I can turn the hands manually to set the time. Plus, no unusual feel when winding.
I believe that's what I was stating in the op Padi. Just won't run, stopped telling time.

I spoke to them this morning and no, they won't pay for return. Not a big deal. I'll know what's wrong when I take it to Tourneau on Thurs.

RollieVerde · 24 June 2014, 06:57 AM

Quote:

Originally Posted by shadowcaster

No, I can turn the hands manually to set the time. Plus, no unusual feel when winding.
I believe that's what I was stating in the op Padi. Just won't run, stopped telling time.

I spoke to them this morning and no, they won't pay for return. Not a big deal. I'll know what's wrong when I take it to Tourneau on Thurs.

Hopefully it's something minor. Years ago I had my Tudor serviced by a reputable watchmaker (Non-RSC), and it stopped within 24 hours. Turned out something to do with the hacking mechanism that stops the watch for setting the time was not adjusted properly. It was a speedy fix, and hasn't given men any trouble since. Hopefully yours is similar.

shadowcaster · 24 June 2014, 07:04 AM

Thanks Billy. Now here's a twist. Just for grins, about a 1/2 hr ago, I manually advanced the time about 2 hrs and guess what ? It starting ticking again and has been running for that long.

I don't have great hopes that it will continue working (something made it stop) but who knows.

Presa canary · 24 June 2014, 09:04 AM

Quote:

Originally Posted by shadowcaster

Thanks Billy. Now here's a twist. Just for grins, about a 1/2 hr ago, I manually advanced the time about 2 hrs and guess what ? It starting ticking again and has been running for that long.

I don't have great hopes that it will continue working (something made it stop) but who knows.

Maybe now it's been wound correctly? Best of luck

23 June 2014, 06:09 AM	#1
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	Submariner stopped running just 3 mo after RSC service! Had sent my 16800 in for service at RSC NY because it stopped running. Now here we are just 3 mo later and it quit again. I'll find out tomorrow, but does Rolex pay for shipping both ways? I feel that they should, especially when it's this soon after a complete $900.00 service. Hopefully, when I send it back, it won't take too long to repair it. It is summer after all. :) Anyone else have a problem with their watch this soon after a service??

23 June 2014, 06:18 AM	#3
Trimmer2 "TRF" Member Join Date: Aug 2008 Location: Moving Target Watch: AP RO QP SS Blue Posts: 178	Did you wind it/wear it? __________________ RG Audemars RO Equation of Time (sold) SS Audemars RO 'QP' Blue Face 41mm (keeper) SS Audemars RO Chrono Blue Face 41mm (sold) SS Patek 5167a, WG Daytona Slate Face (sold) SS YMII, SS GMTII BLNR, SS Daytona (sold)

23 June 2014, 06:18 AM	#4
ExplorerChris "TRF" Member Join Date: Apr 2014 Real Name: Chris Location: Ontario, Canada Watch: Explorer II 16550 Posts: 1,401	Mine was serviced by Rolex Canada this past January and it runs smooth and level __________________ There's a crown for every achievement A Watch Is Just A Watch A Rolex Is A Timepiece

23 June 2014, 06:26 AM	#5
Jim M "TRF" Member Join Date: Aug 2012 Location: Long Island NY US Watch: 1675 14060M 16622 Posts: 507	Why ship it when you live so close? If I were you I would call, explain situation, make an appointment to drop it off, take the LIRR in to Penn Station and take a nice walk east to Fifth or Madison and then north to 53rd. If for nothing else to experience their customer service and hospitality in person and make yourself a known entity to those in charge of customer relations. __________________ Rolex, Omega, Panerai, Chopard, Blancpain, Breitling, Seiko, Zenith, IWC, Tag Heuer, Bvlgari, Cartier, Movado, Tissot, Casio and Sinn, a few of my favorite things

23 June 2014, 06:28 AM	#6
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	I assume you've tried winding it 40+ turns? __________________

23 June 2014, 06:50 AM	#7
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	@Trimmer 2, mjclark32....yes, gave it a full wind this morning and it stopped after an hr. Shook it and it ran for about 3 sec. Rinse, repeat...same thing. @Jim M....been to RSC many times over the past 30+ years for both my watches and my wife's. In fact, I picked this watch up at the end of March, rather than have them ship it, because I wanted to inspect it under a Loupe. The train. I don't think so. A 20 block walk for this 71 yr old just isn't in the cards, with some of my medical conditions.

23 June 2014, 06:54 AM	#10
locutus49 Banned Join Date: May 2014 Real Name: John Location: La Jolla, CA Watch: Platona Posts: 12,194	I had that happen once BEFORE service, but never after. Yikes, hope they fix it (I'm sure they will).

23 June 2014, 10:03 AM	#12
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Try winding it a full 40 turns clockwise & if that doesn't help I'm sure Rolex will sort it out. It has a warranty that they will honor. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

23 June 2014, 10:27 AM	#13
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	You were charged $900 for service? What was done?

23 June 2014, 10:27 AM	#14
Nidal "TRF" Member Join Date: Jul 2012 Location: USA Watch: SubC LV Posts: 1,821	You have a year warranty after service Nidal

23 June 2014, 12:45 PM	#15
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	@rags...yea, did that winding. Again, I've owned this watch 30+ years , kinda know it by now dont'cha think ?. @landoverking....full service, replacement of hands, winding crown +tax. @Nidal...actually warranty now is 2 years after service.

23 June 2014, 12:51 PM	#16
Presa canary "TRF" Member Join Date: Dec 2012 Real Name: Justin Location: Pa Watch: Explorer ii Posts: 3,152	Sounds like you got a lemon. Or don't take it the wrong way, you're doing something wrong. Either way, maybe it's time you separate the watch and yourself and find a new one that won't be such a headache

23 June 2014, 02:17 PM	#17
AbsolutelyROLEX! "TRF" Member Join Date: Oct 2011 Real Name: Andy Location: Ontario, Canada Watch: AKA: ANDERL712000 Posts: 4,935	take it back! __________________ We want to be the first in the field and Rolex should be seen as the one and only-the best. Hans Wilsdorf, Rolex founder

23 June 2014, 11:49 PM	#19
RollieVerde Banned Join Date: Nov 2013 Location: Very Far Away Posts: 579	Why are you even hesitating to send it back?

23 June 2014, 11:58 PM	#21
buckwheat Banned Join Date: May 2014 Location: Nola Posts: 75	I would lick your wounds and send it to Vanessa. bw

24 June 2014, 12:43 AM	#22
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	@Padi... what more info? Stopped, ie no hands movement. Nothing budges. @buckwheat...it's under warranty. I can either send it back to RSC or take it to my local AD , Tourneau (which I hadn't thought of). Just got off the phone with RSC. @RollieVerde....as m j b said, not hesitating (it only stopped yesterday) @Presa canary....well, that's a bit extreme. It's a mechanical device. Even brand new watches can have problems. That's why there's a warranty. Plus, I really like this watch. I wear it far more often than my 16013 TT DJ.

24 June 2014, 12:49 AM	#24
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	It happens, humans do work on them after all. Send it back, they'll take care of it...

24 June 2014, 03:24 AM	#27
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	No, I can turn the hands manually to set the time. Plus, no unusual feel when winding. I believe that's what I was stating in the op Padi. Just won't run, stopped telling time. I spoke to them this morning and no, they won't pay for return. Not a big deal. I'll know what's wrong when I take it to Tourneau on Thurs.

24 June 2014, 07:04 AM	#29
shadowcaster Member Join Date: Feb 2014 Real Name: Frank Location: Dix Hills., N.Y. Posts: 79	Thanks Billy. Now here's a twist. Just for grins, about a 1/2 hr ago, I manually advanced the time about 2 hrs and guess what ? It starting ticking again and has been running for that long. I don't have great hopes that it will continue working (something made it stop) but who knows.

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