RSC Policy on Brushing PCLs

[Annan]

Got this straight from the Dallas RSC.........at service time, they will not insist on restoring the PCLs if you request they not do so. I would presume this policy would hold true for all RSCs. Rolex does strongly recommend however, that you do nothing to alter the original condition in any manner. It would/could devalue the watch or simply make it appear to not be a genuine Rolex.

[Norbert]

Probably because it'll take too long to disassemble the band to polish the CL correctly.

[wantonebad]

I always assume that an RSC is duty bound to restore any watch back to factory specifications including requests to the contrary. No one person's say-so or opinion would matter in a case where I was taking a risk. Assume it will be polished as it was when you bought it.

[Rolexpharm]

I would always want my PCLs repolished by the RSC. I like the shine

[2ar2c1]

a bit of trivia from James Dowling: those center links are not actually polished. Their sheen comes from the die as they are extruded.
From one of his photo reports from the factory a few years back, posted on TZ.

[GolfPunk]

Originally Posted by 2ar2c1

a bit of trivia from James Dowling: those center links are not actually polished. Their sheen comes from the die as they are extruded.

From one of his photo reports from the factory a few years back, posted on TZ.

Hi

Can you post a link to that James Dowling article please?

Cheers

[smc23]

I put in a special request to RSC Toronto to polish the case of my DJ 16234 to make it similar to the current DJ but I was told it was their policy to not perform any changes to the original reference. I was willing to even pay for this but the service tech said he could not.

So I would think having a request to brush PCL would be the same response.

[Annan]

Originally Posted by smc23

I put in a special request to RSC Toronto to polish the case of my DJ 16234 to make it similar to the current DJ but I was told it was their policy to not perform any changes to the original reference. I was willing to even pay for this but the service tech said he could not.

So I would think having a request to brush PCL would be the same response.

My question to RSC was not to have them brush the PCLs. My question was this: If I have the PCLs on my Rolex brushed, will RSC insist on refinishing them to original at time of service? The answer was "no".

[smc23]

Originally Posted by Annan

My question to RSC was not to have them brush the PCLs. My question was this: If I have the PCLs on my Rolex brushed, will RSC insist on refinishing them to original at time of service? The answer was "no".

I obviously misread your OP. So good to hear that they would leave the alternation as is. So no worries for me if I ever decide to polish my case elsewhere. It's just too bad they can't make these special requests.

[g-boac]

Great to know. Perhaps a safe alternative could be sending the watch to them on a strap or NATO, taking the bracelet and endlinks out of the equation altogether.

[swish77]

Originally Posted by g-boac

Great to know. Perhaps a safe alternative could be sending the watch to them on a strap or NATO, taking the bracelet and endlinks out of the equation altogether.

RSC will not service a Rolex brought in on a NATO or other non-Rolex strap/bracelet. I tried it once, at the RSC in NYC, and was rejected.

[Passionata]

Originally Posted by swish77

RSC will not service a Rolex brought in on a NATO or other non-Rolex strap/bracelet. I tried it once, at the RSC in NYC, and was rejected.

Kidding?
Unbelievable but have no doubt it s true.

[T. Ferguson]

Originally Posted by swish77

RSC will not service a Rolex brought in on a NATO or other non-Rolex strap/bracelet. I tried it once, at the RSC in NYC, and was rejected.

Seems simple enough, just send it in without any band or bracelet at all.

[padi56]

Originally Posted by swish77

RSC will not service a Rolex brought in on a NATO or other non-Rolex strap/bracelet. I tried it once, at the RSC in NYC, and was rejected.

Thats strange myself have just sent a watch head into London RSC had no problem with service.

[Passionata]

Originally Posted by padi56

Thats strange myself have just sent a watch head into London RSC had no problem with service.

UK is different

[Im Lauf der Zeit]

Originally Posted by swish77

RSC will not service a Rolex brought in on a NATO or other non-Rolex strap/bracelet. I tried it once, at the RSC in NYC, and was rejected.

Will RSC in NYC work on a watch if you bring in head only for something like regulation, crystal change or pressure test?

[Evo6]

Any recommendations on a good place in LA to have my PCLs brushed? ABC seems overkill but that's my first thought.

[Annan]

I would remind everyone that the response I got today was from the Dallas RSC. Before you rush out and get your PCLs brushed you might want to check with whichever RSC you plan to use. I can only guess they all have the same policy.

And......just for grins I dug out one of my Rolex Factory Service booklets. Near the back is the caution "Rolex will not service any Rolex watch that has been modified with non-Rolex parts or accessories." To me, that would indicate you can mod your Rolex to your heart's content as long as whatever you use is official Rolex product. What do you think??

[kaseri]

Originally Posted by Annan

To me, that would indicate you can mod your Rolex to your heart's content as long as whatever you use is official Rolex product. What do you think??

Sounds reasonable to me but it wouldn't surprise me if Rolex wouldn't service a watch that had parts which were not originally offered on a given model. Even if the parts were authentic. Only one way to find out!

[Roger1079]

Originally Posted by kaseri

Sounds reasonable to me but it wouldn't surprise me if Rolex wouldn't service a watch that had parts which were not originally offered on a given model. Even if the parts were authentic. Only one way to find out!

My experience is that Rolex will not change any parts on a watch that will make the reference incorrect to how it was originally manufactured. For example, they will not change the dial and hands on a stainless steel 116520 Daytona to the red hands and arabic dial currently available as that dial/hand configuration is exclusive to white gold in the 116509/116519 reference.

I would imagine that they would refuse service on a watch with such modifications even if all of the replaced parts are genuine. If they did still accept it for service I would imagine that the same policy Glock has for pistols would apply. If they receive a pistol for service that has been modified, they will return it to factory condition and will not return the replaced parts. They make this policy known at the time of receipt from the customer. I know it is a different industry, but the policy makes sense. I would imagine this would be fairly simple to confirm with a phone call or e-mail to Rolex.

[Nycturbovr6]

Good to know

[redsubby]

I wish they would stick to their policy and bring all watches back to their original finish.

[Texican]

I had my GMTII-C in to to Dallas RSC in Feb 2013 with request to not restore the center brushed lugs to mirror finish....not a problem, was noted on the service invoice "as per customer's request"..so good to go at Dallas!

[ec51]

Originally Posted by redsubby

I wish they would stick to their policy and bring all watches back to their original finish.

Why?

[redsubby]

Originally Posted by ec51

Why?

Because that's the way it should be, and so we don't have so many folex look alikes all over the place. Correct parts and correct finishes, or have it done somewhere else. Rolex should not let any watch leave their factory/service centers looking like something they don't produce. Just my opinion.

[Passionata]

Originally Posted by redsubby

Because that's the way it should be, and so we don't have so many folex look alikes all over the place. Correct parts and correct finishes, or have it done somewhere else. Just my opinion.

It s just a step away to see only blond blue eyed handsome kids on planet earth.

No offense just an idea

[onefastman]

That makes zero sense. If you buy a watch with unauthentic parts and want a completely original watch (as many of us do) then we could just send it in for service and they would correct it?

Also, I find it hard to believe that rolex would turn down service profits due to a non original dial or bracelet.

[porschedude]

Originally Posted by onefastman

That makes zero sense. If you buy a watch with unauthentic parts and want a completely original watch (as many of us do) then we could just send it in for service and they would correct it?

Also, I find it hard to believe that rolex would turn down service profits due to a non original dial or bracelet.

They won't have anything to do with working on a watch if it has an un original bracelet and or dial.

[T. Ferguson]

Originally Posted by onefastman

That makes zero sense. If you buy a watch with unauthentic parts and want a completely original watch (as many of us do) then we could just send it in for service and they would correct it?

Also, I find it hard to believe that rolex would turn down service profits due to a non original dial or bracelet.

Yes, my understanding is if you send it in for service they will replace all the aftermarket parts - and charge you for each and every one.

I don't find it hard to believe they would refuse service. It doesn't take 8-12 weeks to get your watch back because that's how long it actually takes them to work on it. It's more because it takes them 7-11 weeks to get to it (well, that and registered mail, lol). Put it this way, the techs aren't sitting around twiddling their thumbs waiting for a watch to come in to work on. They aren't hurting for business.

[porschedude]

Don't put Honda parts on your Porsche then take it to the dealer and expect them to work on it.