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The Swish · 10 February 2016, 03:06 AM

I'd dropped it in for a service, with clasp replacement, in mid-December, and collected it yesterday.

I was expecting a good job, but I was still surprised to see how good it looked after being in Rolex's hands.

While I was there, I asked about replacement / additional bezel inserts for GMTs. It did become a little confusing but if I understood correctly, this is the current policy:

Rolex will replace inserts, but they insist on fitting them. They will swap colour schemes as long as the colour requested was originally available for the reference.

If you wish to retain the original insert (i.e. buy an additional new one) there is a 50% surcharge.

Anyway, some pics - I came away with a nice pouch and a booklet with the service card. Good experience, happy customer.

Some pics...

The Swish · 10 February 2016, 10:29 PM

Apologies, operator error when attempting to add pics...

Golfster · 10 February 2016, 10:48 PM

Looks great. I have a Sub in at RSC in Dallas now and looking forward to its return!

RichM · 10 February 2016, 10:56 PM

Very Nice. Enjoy it!

AK797 · 10 February 2016, 11:51 PM

Thanks for the info on the insert surcharge. Do you know if it's the same for dials?

The Swish · 11 February 2016, 05:44 AM

Quote:

Originally Posted by AK797

Thanks for the info on the insert surcharge. Do you know if it's the same for dials?

No worries. I'm not sure - from what I understood, I think they would only do the same for dials on references where there is a choice of dials from new, i.e. you can/could buy that configuration.

It was a little confusing, I think possibly because I was there to collect a Sub but I started asking questions about GMT bezel inserts - at one point, i think the Rolex technician thought I was trying to put a GMT insert in my Sub.

They are very helpful and I'm sure a quick phone call would get you an answer.

The Swish · 11 February 2016, 12:49 AM

No worries - I don't know for certain but from what we discussed, I would imagine Rolex would only operate the same policy on watches where there is choice of dials for that particular reference.

As I say, it was a little confusing as I had had my Sub serviced but I was asking questions about GMT II 16710 bezel inserts (on the basis that I'm considering buying a GMT II...)

At first I think the Rolex technician thought I was asking if I could put a Pepsi insert on my Sub!

They're extremely helpful and I'm sure a phone call would get you a definitive answer.

Paul_81 · 11 February 2016, 12:51 AM

New clasp pictures??? Let's see the shine

The Swish · 11 February 2016, 01:05 AM

Quote:

Originally Posted by Paul_81

New clasp pictures??? Let's see the shine

There you go... the clasp cost almost as much as the service, £351 plus VAT.

sea-dweller · 11 February 2016, 01:12 PM

Very nice!

sickened1 · 11 February 2016, 01:14 PM

Looks brand new!

Hairdude1 · 11 February 2016, 04:10 PM

Very nice!

10 February 2016, 03:06 AM	#1
The Swish "TRF" Member Join Date: Oct 2014 Location: London Watch: 16610 Posts: 13	Picked up my Sub Date from the RSC, St James, London I'd dropped it in for a service, with clasp replacement, in mid-December, and collected it yesterday. I was expecting a good job, but I was still surprised to see how good it looked after being in Rolex's hands. While I was there, I asked about replacement / additional bezel inserts for GMTs. It did become a little confusing but if I understood correctly, this is the current policy: Rolex will replace inserts, but they insist on fitting them. They will swap colour schemes as long as the colour requested was originally available for the reference. If you wish to retain the original insert (i.e. buy an additional new one) there is a 50% surcharge. Anyway, some pics - I came away with a nice pouch and a booklet with the service card. Good experience, happy customer. Some pics...

10 February 2016, 10:56 PM	#4
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,627	Very Nice. Enjoy it! __________________ "I love to work at nothing all day" TRF #139960

11 February 2016, 01:12 PM	#10
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Very nice! __________________ TRF Member #6699 (since September 2007)

11 February 2016, 04:10 PM	#12
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Very nice! __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

10 February 2016, 10:48 PM	#3
Golfster "TRF" Member Join Date: Dec 2008 Location: NorCal Posts: 722	Looks great. I have a Sub in at RSC in Dallas now and looking forward to its return!

10 February 2016, 11:51 PM	#5
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,368	Thanks for the info on the insert surcharge. Do you know if it's the same for dials?

11 February 2016, 12:49 AM	#7
The Swish "TRF" Member Join Date: Oct 2014 Location: London Watch: 16610 Posts: 13	No worries - I don't know for certain but from what we discussed, I would imagine Rolex would only operate the same policy on watches where there is choice of dials for that particular reference. As I say, it was a little confusing as I had had my Sub serviced but I was asking questions about GMT II 16710 bezel inserts (on the basis that I'm considering buying a GMT II...) At first I think the Rolex technician thought I was asking if I could put a Pepsi insert on my Sub! They're extremely helpful and I'm sure a phone call would get you a definitive answer.

11 February 2016, 12:51 AM	#8
Paul_81 "TRF" Member Join Date: Aug 2015 Location: England Watch: Exp 2 polar white Posts: 1,147	New clasp pictures??? Let's see the shine

11 February 2016, 01:14 PM	#11
sickened1 2024 SubLV41 Pledge Member Join Date: Aug 2014 Real Name: Ed Location: SoCal Watch: ugiveiswatchuget Posts: 9,051	Looks brand new!

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