Rolex said they have to swap out my bezel

[jpeaseiv]

I sent in a late 1970's submariner to be serviced. They said it needed a new crown, acrylic, dial, and bezel. I told them I didn't want to replace any parts, but they said they can't do the pressure test unless they replaced the crown, acrylic, and bezel. The crown doesn't work correctly and the acrylic is scratched. I think I am ok with them replacing those. The dial doesn't glow, but I am not going to replace it. So really, my concern is with the bezel. Why would they need to replace the bezel for a pressure test? What would you do?

[Kingface66]

I would ask for it back immediately and find a well-respected independent watchmaker (plenty of references here on the forum) to fix your watch.

[albaserver]

Originally Posted by Kingface66

I would ask for it back immediately and find a well-respected independent watchmaker (plenty of references here on the forum) to fix your watch.

+1

Keep those components as they were in 1970. Do not allow anyone to replace them! ;)

[bennykmh]

Originally Posted by Kingface66

I would ask for it back immediately and find a well-respected independent watchmaker (plenty of references here on the forum) to fix your watch.

anyone know any well-respected independent watchmaker in Hong Kong?

[watchtabs]

Originally Posted by kingface66

i would ask for it back immediately and find a well-respected independent watchmaker (plenty of references here on the forum) to fix your watch.

100%.

[cpefy3]

I’m sure others will chime in. I’d have them change the crown and crystal, but def not the bezel.

[jpeaseiv]

They said they will not do anything to the watch unless I replace the bezel and disk. I am calling them back to see what is damaged. I assume it has to be something other than cosmetic. Wonder if they could change the bezel but put the original disk back on top.

[offrdmania]

Originally Posted by jpeaseiv

I sent in a late 1970's submariner to be serviced. They said it needed a new crown, acrylic, dial, and bezel. I told them I didn't want to replace any parts, but they said they can't do the pressure test unless they replaced the crown, acrylic, and bezel. The crown doesn't work correctly and the acrylic is scratched. I think I am ok with them replacing those. The dial doesn't glow, but I am not going to replace it. So really, my concern is with the bezel. Why would they need to replace the bezel for a pressure test? What would you do?

This is precisely why you do not send a vintage watch directly to Rolex. They dont care about originality or collector value.
There are independent watch makers on here that specifically service vintage pieces who understand that keeping them original is paramount and will not replace parts unless it is absolutely necessary.

[jpeaseiv]

I wasn't going to send it until I went to pick up my new GMT II. The sales women commented that they could buff out the scratches on the bracelet and replace the acrylic crystal that was scratched. Next thing I know they come back and say I need a new crown, bezel, and dial. Where do I go to see the list of watch makers on this forum? Thanks for the help.

[TheDude]

When I dropped my Red 1680 (MkVI) off at Bob Ridley’s in 2009 (right after purchasing it), he did a complete overhaul.

I got a new crown and tube (necessary due to age) and also a new crystal. He informed me it’s customary to change the crystal at each service to maintain proper function.

Unless you have a watch that has been in a safe since day one and everything is absolutely original, denying critical component replacement is a bit foolhardy.





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[Kingface66]

Originally Posted by TheDude

When I dropped my Red 1680 (MkVI) off at Bob Ridley’s in 2009 (right after purchasing it), he did a complete overhaul.

I got a new crown and tube (necessary due to age) and also a new crystal. He informed me it’s customary to change the crystal at each service to maintain proper function.

Unless you have a watch that has been in a safe since day one and everything is absolutely original, denying critical component replacement is a bit foolhardy.

As the issue is the ability to pressure test his watch, I can understand the crystal and crown being a factor, but a bezel...which, as we know from old Subs is simply a free-turning piece of metal...I'm not sure how that affects the water tight integrity.

[TheDude]

Originally Posted by Kingface66

As the issue is the ability to pressure test his watch, I can understand the crystal and crown being a factor, but a bezel...which, as we know from old Subs is simply a free-turning piece of metal...I'm not sure how that affects the water tight integrity.

Yeah, I agree. My post only mentions the crown+tube and crystal.


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[JnmEaton]

LAWW, ABC, Bob Ridley, Rik are all great I've seen mentioned on TRF......

I hear also there's a guy named Kent in Chicago........ If you have a little patience....

[htbilgic]

Originally Posted by JnmEaton

LAWW, ABC, Bob Ridley, Rik are all great I've seen mentioned on TRF......

I hear also there's a guy named Kent in Chicago........ If you have a little patience....

I met Kent before. He seems like a super nice guy. I did not use his services, but his Yelp reviews indicate that his wait time may be longer than 8 weeks. I don't think I'm that patient :)

[05carbondrz]

Originally Posted by htbilgic

I met Kent before. He seems like a super nice guy. I did not use his services, but his Yelp reviews indicate that his wait time may be longer than 8 weeks. I don't think I'm that patient :)

Pretty much any good independent is going to be that far out with the current market.

[Floorguy]

I use Rikki at time care! He’s right here in Seminole Fl. And a forum member..He works on all my watches!

[goldfixer21]

As stated above, the bezel has nothing to do with water resistance.

[Xantiagib]

The crown+crown tube and crystal and caseback gasket are all that is needed to perpetuate the water-tightness. (caseback replacement perhaps if warped but that would be rare)

if they won't do that and guarrantee water tightness then either get them to do above and the service only anyway - then pressure test it independantly (you'll find it will be fine)

or take your business to an independant.

[jpeaseiv]

Thanks guys. I agree. Was confused when they said the bezel needed to be replaced to do a pressure test. As soon as I get the watch back, I will go see Rikki in Seminole. Thanks again for the help!!

[Pavlos]

Just replace crown and acrilic. The bezels come of easy on them ones . Take to independent make sure they take bezel of in front of your eyes, don't let watch out of your sight. Take it back to rsc, new bezel acrilic and crown and service. No polish. Tell them bezel fell off. You keep original bezel at home.

Dont trust independent to do work. I had highly respected independent recomended on omega forum from the forum gounder. This guy had good reputation. He screwed up my watch. Only trust rsc BUT GET IT IN WRITING AND MAKE CLEAR WHAT YOU WANT AND DO NOT WANT. Then the service caried out with genuine parts and watch will out last you.

[TheDude]

Originally Posted by Pavlos

Just replace crown and acrilic. The bezels come of easy on them ones . Take to independent make sure they take bezel of in front of your eyes, don't let watch out of your sight. Take it back to rsc, new bezel acrilic and crown and service. No polish. Tell them bezel fell off. You keep original bezel at home.

Dont trust independent to do work. I had highly respected independent recomended on omega forum from the forum gounder. This guy had good reputation. He screwed up my watch. Only trust rsc BUT GET IT IN WRITING AND MAKE CLEAR WHAT YOU WANT AND DO NOT WANT. Then the service caried out with genuine parts and watch will out last you.

I think that stance is a bit much.

Bob Ridley has access to Rolex service parts through official channels. He got me the crown&tube, crystal, and a few movement parts with zero issue.

He’s also trusted by scores of people here. I dropped the watch off and we talked for a couple of hours while he took the watch apart in front of me and assessed the work needed.

Over the course of the next several weeks we had -hours- of phone conversations where he educated me very clearly and carefully about my options and what they meant to the timepiece and to the collectibility, etc... I don’t think there’s a vintage service option as transparent or as trusted out there.


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[AJDay]

Originally Posted by TheDude

I think that stance is a bit much.

Bob Ridley has access to Rolex service parts through official channels. He got me the crown&tube, crystal, and a few movement parts with zero issue.

He’s also trusted by scores of people here. I dropped the watch off and we talked for a couple of hours while he took the watch apart in front of me and assessed the work needed.

Over the course of the next several weeks we had -hours- of phone conversations where he educated me very clearly and carefully about my options and what they meant to the timepiece and to the collectibility, etc... I don’t think there’s a vintage service option as transparent or as trusted out there.


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I'll reiterate - I'm working with Phillip Ridley (Bob's son) on a very expensive GMT Master; I was comfortable with his reputation from this forum but the interactions with him from the first contact have made me even more comfortable (phone calls to describe the process, options, insurance coverage for shipping and when in his possession, pictures of service progress, etc.).

Definitely some good independent watchmakers out there that have what seem to be a greater level of knowledge and respect for the vintage pieces.

[TheDude]

Originally Posted by AJDay

I'll reiterate - I'm working with Phillip Ridley (Bob's son) on a very expensive GMT Master; I was comfortable with his reputation from this forum but the interactions with him from the first contact have made me even more comfortable (phone calls to describe the process, options, insurance coverage for shipping and when in his possession, pictures of service progress, etc.).



Definitely some good independent watchmakers out there that have what seem to be a greater level of knowledge and respect for the vintage pieces.

I met his son when I was there back in 2009 and I know he was learning at the feet of the master. I see more and more people are having work done by Phillip - is Bob still working?


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[AJDay]

Originally Posted by TheDude

I met his son when I was there back in 2009 and I know he was learning at the feet of the master. I see more and more people are having work done by Phillip - is Bob still working?


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I got the impression that Phillip is taking the load but Bob is there if needed. I didn’t specifically ask.

[phillip ridley]

Originally Posted by TheDude

I met his son when I was there back in 2009 and I know he was learning at the feet of the master. I see more and more people are having work done by Phillip - is Bob still working?


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Although my father is focusing more time with writing articles and other things, we work side-by-side and continue to keep each other on our toes.

[Redtele58]

Originally Posted by AJDay

I'll reiterate - I'm working with Phillip Ridley (Bob's son) on a very expensive GMT Master; I was comfortable with his reputation from this forum but the interactions with him from the first contact have made me even more comfortable (phone calls to describe the process, options, insurance coverage for shipping and when in his possession, pictures of service progress, etc.).

^^^^^ This

Phillip did similiar work on my Rootbeer 16753 several weeks ago and I was absolutely amazed at:
1. The quality of his work
2. His communication from first email, throughout the process, and follow up after I received the watch back from him.

I give Phillip my absolute top recommendation and will use him again without hesitation.

[Pavlos]

Originally Posted by TheDude

I think that stance is a bit much.

Bob Ridley has access to Rolex service parts through official channels. He got me the crown&tube, crystal, and a few movement parts with zero issue.

He’s also trusted by scores of people here. I dropped the watch off and we talked for a couple of hours while he took the watch apart in front of me and assessed the work needed.

Over the course of the next several weeks we had -hours- of phone conversations where he educated me very clearly and carefully about my options and what they meant to the timepiece and to the collectibility, etc... I don’t think there’s a vintage service option as transparent or as trusted out there.


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As long as access through official channels and he is CV21 and Rolex approved no issue. From, my opinion. The owner will make a decision according what is correct for them

[Kingface66]

Originally Posted by Pavlos

Dont trust independent to do work.

That's quite an indictment

[Filipão]

You're "double threading"? Why?

[Filipão]

https://www.rolexforums.com/showthread.php?t=611214