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wng · 17 January 2009, 04:42 AM

Andrew is "Da Man", I was there before Christmas in need of assistance with my deployant buckle. I could not get the little screw in that holds the “T-Bar” in place. They were able to get it screwed in for me, but while I was adjusting the strap one of the pins on the buckle broke off. Long story short, Andrew decided to give me a new one from the store stock as the service center was not able to provide any update for the buckle repair. This is what I call great “customer service” Kudos to Andrew @ the NYC Boutique.

Lamone · 25 February 2009, 01:48 PM

Where is the NYC boutique?

JF23 · 26 February 2009, 01:13 AM

545 Madison Avenue New York
New York, NY 10022
New York

Tel 001 212 223 1562
Fax 001 212 421 3716

E-Mail newyork@panerai.com

tuisquash · 27 February 2009, 12:12 PM

i was there 3 days ago, and they are all great.
everybody that likes panerai should go there, when in nyc.

cmullin11 · 12 April 2009, 06:07 AM

Just purchased a 213 from them last week - Bita is the best !!!

tuisquash · 12 April 2009, 06:47 AM

Quote:

Originally Posted by cmullin11

Just purchased a 213 from them last week - Bita is the best !!!

i agree.

Trurolexer · 12 April 2009, 11:50 AM

Quote:

Originally Posted by cmullin11

Just purchased a 213 from them last week - Bita is the best !!!

WELCOME To TRF & CONGRATS For YOUR NEW PURCHASED!!!

TswaneNguni · 12 April 2009, 03:51 PM

Quote:

Originally Posted by cmullin11

Just purchased a 213 from them last week - Bita is the best !!!

Welcome to our world friend !!

louie · 13 April 2009, 03:25 AM

this is what i call quality customer service...and this is what bring back the customer!and by word of mouth,more to come...

JF23 · 13 April 2009, 11:55 AM

Quote:

Originally Posted by louie

this is what i call quality customer service...and this is what bring back the customer!and by word of mouth,more to come...

Awesome customer service out of NYC...I had a problem with my OEM screwdriver head loosening and falling out. Sent an email to Andrew and had a new one sent out next day at no cost.

A+++ customer service in my book.

cmullin11 · 13 April 2009, 08:06 AM

I am now thinking about buying a 287 from them. It seams like you just can't have one that's for sure

Ranfni · 15 April 2009, 07:18 AM

Quote:

Originally Posted by wng

Andrew is "Da Man", I was there before Christmas in need of assistance with my deployant buckle. I could not get the little screw in that holds the “T-Bar” in place. They were able to get it screwed in for me, but while I was adjusting the strap one of the pins on the buckle broke off. Long story short, Andrew decided to give me a new one from the store stock as the service center was not able to provide any update for the buckle repair. This is what I call great “customer service” Kudos to Andrew @ the NYC Boutique.

btw you don't need the screw once the clasp is closed...

watchcrank · 15 April 2009, 12:00 PM

good service should be a given, but many times not the case so "good for them" at NYC.

nice watch too. m

17 January 2009, 04:42 AM	#1
wng 2025 Pledge Member Join Date: Feb 2007 Location: CA Posts: 10	Great experience at the NYC Boutique!! Andrew is "Da Man", I was there before Christmas in need of assistance with my deployant buckle. I could not get the little screw in that holds the “T-Bar” in place. They were able to get it screwed in for me, but while I was adjusting the strap one of the pins on the buckle broke off. Long story short, Andrew decided to give me a new one from the store stock as the service center was not able to provide any update for the buckle repair. This is what I call great “customer service” Kudos to Andrew @ the NYC Boutique.

27 February 2009, 12:12 PM	#4
tuisquash "TRF" Member Join Date: Dec 2008 Real Name: tui Location: são paulo-brasil Watch: panerai rolex Posts: 772	i was there 3 days ago, and they are all great. everybody that likes panerai should go there, when in nyc. __________________ panerai and rolex

13 April 2009, 03:25 AM	#9
louie "TRF" Member Join Date: May 2008 Real Name: Louis Location: Earth Watch: The Beast Posts: 1,352	this is what i call quality customer service...and this is what bring back the customer!and by word of mouth,more to come... __________________ " I THINK PERFECTION IS UGLY. SOMEWHERE IN THE THINGS HUMANS MAKE, I WANT TO SEE SCARS, FAILURE, DISORDER AND DISTORTION" - YOHJI YAMAMOTO

25 February 2009, 01:48 PM	#2
Lamone Banned Join Date: Nov 2007 Location: NYC Watch: ya mawt! Posts: 3,448	Where is the NYC boutique?

26 February 2009, 01:13 AM	#3
JF23 "TRF" Member Join Date: Dec 2006 Location: S Florida Posts: 1,898	545 Madison Avenue New York New York, NY 10022 New York Tel 001 212 223 1562 Fax 001 212 421 3716 E-Mail newyork@panerai.com

12 April 2009, 06:07 AM	#5
cmullin11 "TRF" Member Join Date: Apr 2009 Location: new jersey Posts: 2	Just purchased a 213 from them last week - Bita is the best !!!

13 April 2009, 08:06 AM	#11
cmullin11 "TRF" Member Join Date: Apr 2009 Location: new jersey Posts: 2	I am now thinking about buying a 287 from them. It seams like you just can't have one that's for sure

15 April 2009, 12:00 PM	#13
watchcrank "TRF" Member Join Date: Apr 2008 Real Name: michael Location: Florida Watch: explorer II cream Posts: 1,664	good service should be a given, but many times not the case so "good for them" at NYC. nice watch too. m

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