Could AD verify a purchase / warranty card of pre-owned watch?

[alpharulez]

Have you tried to get an AD to verify your pre-owned watch warranty card info? I.e. It says AD name, watch model/serial, date of purchase and purchaser name, to check if the watch was really purchased from them? Are they able to do that?

TIA!


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[dpt.calvin]

Ask your AD?

Mine said no.

[alpharulez]

Originally Posted by dpt.calvin

Ask your AD?

Mine said no.

It wasn’t my AD. This was the AD that sold the watch I bought pre-owned from the first owner.


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[Hub6152]

Originally Posted by alpharulez

It wasn’t my AD. This was the AD that sold the watch I bought pre-owned from the first owner.


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Your AD won’t have access to other AD sales records. RSC could confirm this.

[Tools]

Originally Posted by alpharulez

It wasn’t my AD. This was the AD that sold the watch I bought pre-owned from the first owner.


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I expect that the Dealer could tell you if the watch was originally purchased from them. Anything else may fall under the various privacy laws in different countries.

[teck21]

Originally Posted by Tools

I expect that the Dealer could tell you if the watch was originally purchased from them. Anything else may fall under the various privacy laws in different countries.

I can’t imagine why they would, or would not admit or deny if they were the original sellers, just saying they don’t actually have to reveal anything if they don’t want to?


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[mountainjogger]

Is the watch still under warranty?

[alpharulez]

Originally Posted by mountainjogger

Is the watch still under warranty?

Yes


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[HL65]

Mine wouldn’t do that. They would likely end up calling the original buyer and ask him why someone was calling him regarding watch.

[Simon_jrees]

Originally Posted by alpharulez

Have you tried to get an AD to verify your pre-owned watch warranty card info? I.e. It says AD name, watch model/serial, date of purchase and purchaser name, to check if the watch was really purchased from them? Are they able to do that?

TIA!


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If you walk into an A.D and ask them to verify a watch that you've bought elsewhere the chances are they will say no. Some S.A's genuinely will not want to take responsibility for misinforming you if they're incorrect, they don't all have great experience (no offence intended BTW) of telling a real from a fake as they know for a fact what they sell is genuine. Mainly though they're not prepared to waste staff time when they're getting nothing in return.

[Harry-57]

As applies to my UK AD only, who I have known for 25 years. If the watch was originally bought from them they will verify the purchase date, which should match what is on the warranty card. They will not supply any other information regarding the watch's purchase/owner history.

If the watch was bought elsewhere they can only verify its authenticity, which they do by by opening it, which they are happy to do. They have a Rolex trained and accredited watchmaker on site. I offer to pay but so far they haven't charged me. I suppose this varies from AD to AD.

[alpharulez]

Thanks everyone for your responses.


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[ZOOK]

I suppose this is another reason Rolex removed the ADs name from the new warranty cards. Fielding all these calls from worried buyers was eating into their time to pack up watches for shipment to their favorite reseller.

[daysky1]

you have just answered a question I ask myself when my 2020 Rolex came, the warranty card looked different from the 2019 ones,,,it is because the AD's name isn't there. Thanks for the info

[lamnyc]

They will not do it.