ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

francis · 3 February 2021, 08:31 AM

Had a 2019 Datejust 41 126300 under warranty that was running 30 seconds slow. Rolex had it for 2 weeks and sent it back. Now it’s +1 a week! Had taken it first to a watchmaker that I really trust to have him regulate it. He took it to the back and in 5 minutes came out and said “you should send this back as I can’t adjust it because he put it on the machine it has “no movement”.. He said he could regulate it but it wouldn’t last. Rolex told me they completely serviced the movement.. Will report back if it starts to slow again
They were crazy good about communicating with email and phone calls. I was pleasantly surprised. Watch wasn’t in my name either but I sent the warranty card with it. They quoted 6 to 8 weeks so was very happy with just 2 weeks.. Not an extra scratch or swirl added either . (I know em all :)

Ron P · 4 February 2021, 06:14 AM

No movement: he meant probably the balance was having a low amplitude.

nyyankees · 2 March 2021, 05:42 AM

Which RSC did you send it to?

Sent from my iPhone using Tapatalk

3 February 2021, 08:31 AM	#1
francis "TRF" Member Join Date: Jan 2013 Location: a few places Watch: Datejust Posts: 796	Amazing Service from Rolex Had a 2019 Datejust 41 126300 under warranty that was running 30 seconds slow. Rolex had it for 2 weeks and sent it back. Now it’s +1 a week! Had taken it first to a watchmaker that I really trust to have him regulate it. He took it to the back and in 5 minutes came out and said “you should send this back as I can’t adjust it because he put it on the machine it has “no movement”.. He said he could regulate it but it wouldn’t last. Rolex told me they completely serviced the movement.. Will report back if it starts to slow again They were crazy good about communicating with email and phone calls. I was pleasantly surprised. Watch wasn’t in my name either but I sent the warranty card with it. They quoted 6 to 8 weeks so was very happy with just 2 weeks.. Not an extra scratch or swirl added either . (I know em all :) Last edited by francis; 3 February 2021 at 09:19 AM.. Reason: Additional info

4 February 2021, 06:14 AM	#2
Ron P "TRF" Member Join Date: Mar 2010 Location: Netherlands Posts: 145	No movement: he meant probably the balance was having a low amplitude.

2 March 2021, 05:42 AM	#3
nyyankees "TRF" Member Join Date: Oct 2006 Location: Southeastern PA Watch: 1216610 Posts: 2,131	Which RSC did you send it to? Sent from my iPhone using Tapatalk

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)