Overheard at AD

[FHFinster]

Visited an AD with significant Long Island square footage today. Of course, not a single Rolex sports piece to be seen.

Anyway, guy comes in, sporting a DJ41 fluted bezel explaining to the SA that he desires a DD40 green dial.

She’s not experienced at the Rolex counter and approaches the Manager halfway across the large showroom floor.

SA: “He’s spent about $50k, wants the green dial DD what do I tell him?”

Manger: “Oh that’s an allocation piece now, we have three others waiting for it, I can’t even take a deposit but he’s a good customer sooo.....”

SA: “so I should just tell him no right?”

Manager: “no just tell him we have his information and we’ll keep him in mind and try to push him towards something else”

Just sharing, it’s fun to hear these guys interact with each other.


Fin

[fskywalker]

Not surprised to hear that!

[Cigars&Watches]

Thanks for sharing. Always interesting to hear behind the scene stuff.

[Milibrk@]

and again, it's all about how much you have spent.

[Nairn1980]

Originally Posted by Milibrk@

and again, it's all about how much you have spent.

Yup

[blargle]

"and again, it's all about how much you have spent."

not the case at all.

[Milibrk@]

Originally Posted by blargle

"and again, it's all about how much you have spent."

not the case at all.

Really???? Everyone knows their situation best. This is a forum after all. We all can type whatever but only you and you know how you obtained your watch/watches. Every watches I have purchased (in the high teens) in the last 2 years all have different waiting times and situation arises.

[TswaneNguni]

The TRF gossip channel ,"my" AD said this,"my" grey did that .Really ? It like discussing "family" matters

[Solo118]

No surprise there. At least my AD is honest with me, no lists no nothing if it comes in maybe we will call, but please check back with us periodically.

However with a rose gold piece I recently inquired about, he flat out told me he will order it with Rolex and it should be here in 6 months or so. Not the answer I wanted, but at least it was straight and to the point.

[kieselguhr]

Sounds like a place to avoid

[zengineer]

Originally Posted by kieselguhr

Sounds like a place to avoid

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

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[kieselguhr]

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

Sent from my SM-G960U using Tapatalk

The comment had humor in its intent. Doesn’t translate well in text but that’s why I included the chuckle emoji

[zengineer]

Originally Posted by kieselguhr

The comment had humor in its intent. Doesn’t translate well in text but that’s why I included the chuckle emoji

Got it, they don't show up well for me on my phone and I missed it.

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[Singslinger]

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

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I was thinking the exact same thing.

[Goonthree]

Facts and agree 100%

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

Sent from my SM-G960U using Tapatalk

[gerryPeter]

Originally Posted by kieselguhr

Sounds like a place to avoid

I agree.

[drfrankenstein]

London Jeweler?

[HJZS2K]

Originally Posted by drfrankenstein

London Jeweler?

Large real estate on LI, got to be. I've only had the bestest of experience there though.

[BillA]

I know that AD, I was in there about a year ago and when I got home had to take a shower to get the slime off.

[gerryPeter]

Originally Posted by BillA

I know that AD, I was in there about a year ago and when I got home had to take a shower to get the slime off.

Just went there and had the same feeling. Very poor. Surprised this place is representing rolex.

[Jster]

Pretty much SOP.

[Polarexplorerii]

Wow!

[Nairn1980]

Originally Posted by Polarexplorerii

Wow!

Is that a sarcastic wow?
It’s well known this is what they do

[stark1]

Thanks for sharing. Not surprising whatsoever, but there's definitely something off-putting every time I hear/read a backend conversation like that. As if we are all pieces of meat to them and nothing more.

[Grapenut]

My AD told me DD are still available for special order and that was two weeks back.

[JodyHighroller]

Originally Posted by Grapenut

My AD told me DD are still available for special order and that was two weeks back.

Most likely doesn’t apply to the green anniversary dial.

[Calatrava r]

Originally Posted by Grapenut

My AD told me DD are still available for special order and that was two weeks back.

My understanding is they are temporality unavailable for special order given the current market but are not permanently allocated.

[teck21]

Great AD, great sales people doing their job.

If what the customer has isn’t available, try to sell them something else. Only bad sales people don’t try to do this.


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[Flintstone]

It was probably her husband. You were Punked!

[cjwhitey]

I know this must be London Jewelers in Americana. I recently had a very poor experience there. I won’t tell the full story, but it ended with the SA complaining to her boss or co-worker (audibly enough for myself and several other customers to hear) that they should “just put up a sign that says they don’t have any steel sports models in stock.”