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#1 |
"TRF" Member
Join Date: Oct 2020
Location: USA
Posts: 41
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Dealer scratched my watch while removing a link
I had a link removed today on and about 10 minutes after I left I went to adjust the easy link part on my watch and noticed two scratches one on a link on the bracelet and a bad one on the shiny part of the clasp.
I went back in and politely voiced my concern and then once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it. I told her, yes but I wasn’t the one who caused the scratch, should be more careful when changing links. ![]() ![]() Last edited by LeftieUSA; 15 July 2021 at 02:24 AM.. Reason: photos |
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#2 |
Banned
Join Date: Jun 2019
Location: East Bay Area
Posts: 551
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This a legit AD or some shopping mall kiosk?
That’s embarrassing. |
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#3 |
"TRF" Member
Join Date: Oct 2020
Location: USA
Posts: 41
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#4 |
"TRF" Member
Join Date: Nov 2011
Location: Paris
Posts: 3,635
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These pictures are AFTER she buffed them?
I don't understand how you can do such a poor job, keep a straight face and not tell you. Even if you go at it, it's difficult to scratch up your bracelet like this. Even the one on the oyster link. Those aren't regular daily wear scratches, that's deeper. I've got one on a speedmaster bracelet, you don't get those often. It happens, but rarely if at all. |
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#5 | |
"TRF" Member
Join Date: Oct 2020
Location: USA
Posts: 41
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Dealer scratched my watch while removing a link
Quote:
This is after buffing ![]() |
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#6 |
Banned
Join Date: Aug 2009
Location: usa
Posts: 6,765
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#7 |
"TRF" Member
Join Date: Jan 2017
Location: UK
Posts: 3,023
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#8 | |
"TRF" Member
Join Date: Oct 2019
Location: Midwest USA
Posts: 126
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Quote:
OP - good luck. Hoping you're taken care of!! |
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#9 |
Banned
Join Date: Apr 2021
Location: United States
Posts: 1,533
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I’m sorry to hear that. You’re in a tough spot. The sales people aren’t good at adding or doing the links unless they’ve been trained and most haven’t. And obviously you’ll be wondering if this situation hurts your relationship to get another piece.
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#10 |
Banned
Join Date: Apr 2021
Location: United States
Posts: 1,533
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To add- I would call the GM of the store and set a meeting to discuss this issue. And voice that you just want the scratch off it but want to do it the right way with being nice and polite because you love the brand and store and don’t want to affect future purchases.
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#11 | |
"TRF" Member
Join Date: Mar 2016
Real Name: Brian
Location: Florida
Posts: 2,461
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Quote:
This 100%. It looks like she used a power drill to remove the links. What an amateur. If I were the GM, I would very much want to know if my employees are unprofessional, inadequate and lack compassion towards customers. A mistake is a mistake. We all make them. How one handles the problem tells me everything I need to know. This employee is trash. |
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#12 |
"TRF" Member
Join Date: Nov 2013
Location: Maryland
Posts: 2,164
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Poor job indeed! What did she use to remove links Pliers?? Not sure what can be done now but that’s still unacceptable.
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#13 |
2025 TitaniumYM Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
Watch: Daytona
Posts: 9,246
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Wow. I do my own stunts for this reason.
That's very unprofessional.
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#14 | |
"TRF" Member
Join Date: Apr 2012
Location: USA
Posts: 1,554
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Quote:
Such a shame OP. And how disgusting of a market this has become that, as another user commented above, you'd have to think twice about complaining about such a thing for fear of shooting yourself in the future foot trying to get another watch. |
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#15 |
"TRF" Member
Join Date: Jun 2015
Location: USA
Posts: 85
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Yikes. Looks like the screw head on the link was butchered too.
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#16 |
Banned
Join Date: Aug 2009
Location: usa
Posts: 6,765
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#17 |
Banned
Join Date: Aug 2009
Location: usa
Posts: 6,765
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If clasp scratch is too deep to buff out, perhaps they'll be kind enough to order you a new clasp?
I don't do my own link removal (clumsy hands, and hate having nobody but myself to blame for mistakes...) but from now on will be conscious of always asking the watchmaker/tech to do it. |
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#18 |
"TRF" Member
Join Date: Jan 2017
Location: UK
Posts: 3,023
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Wow, that's just terrible. And what an appalling response from the woman as well!
![]() This is exactly why I invested long ago in a set of Horofix screwdrivers, some electrical tape for protection from slips, and a bottle of Loctite 222. |
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#19 |
"TRF" Member
Join Date: Jan 2009
Location: Dallas
Watch: 12800ft = 3900m
Posts: 11,176
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Yeap, and I would also get a case and bracelet holder. Makes sizing and changes a breeze.
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#20 |
"TRF" Member
Join Date: Dec 2018
Location: Northern Virginia
Watch: 16710 and 116500
Posts: 93
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This is why I do my own work on that stuff unless its like when I got my NATO on my BB58, and the AD forces you to install it themselves.
Never take chances with strangers. Better to buy the tools and learn how to use them. |
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#21 |
"TRF" Member
Join Date: Jun 2016
Location: Uranus
Watch: 116500LN
Posts: 4,816
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Yeah, i’d probably complain to the store manager or director and ask them to get me the next specialty piece that is on my wishlist. Not sure how effective this would be but i’d be pissed.
In all fairness, the bracelet scuff can but polished out completely with a brillo pad. The scratches on the high polished part of the clasp can be polished flat with cape cod but you’ll still see hairline remnants of it since it seems deep. |
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#22 |
"TRF" Member
Join Date: Feb 2021
Location: MD/NC
Watch: 114060
Posts: 2,591
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This is unfortunately common, although they REALLY did a number on it. The screws are also butchered. This is why I do this myself.
I definitely would NOT let the dealer polish this. If an AD is not competent enough to remove a screw without causing damage, the definitely are not competent enough to trust to remove metal from your watch. |
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#23 | |
"TRF" Member
Join Date: Mar 2018
Location: Ohio
Watch: Submariner 14060M
Posts: 708
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Quote:
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#24 |
Banned
Join Date: Jun 2019
Location: East Bay Area
Posts: 551
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They at least need to get you a new screw to replace the one they hacked up.
I’m not one to be “that guy” who demands stuff from a dealer, but they owe you a new clasp and link. If not the AD, then Rolex. That’s literally shopping mall jewelry/cell phone case/knockoff sunglasses kiosk grade work. |
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#25 |
"TRF" Member
Join Date: Apr 2015
Location: London
Watch: 124060
Posts: 319
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That would piss me off beyond belief. 100% go back and demand a new clasp and screw.
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#26 |
"TRF" Member
Join Date: Jul 2007
Location: South Florida
Posts: 1,101
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What a piss poor job of changing a link and also buffing. I’d go back to your AD and request a sit down, and then ask for a new clasp. What city do you live in so I can avoid that AD?
__________________
Rolex 1500,1504,116233,(2)116234,116238 116334,118138, 126610LN,126710BLRO,126719BLRO,126718GRNR |
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#27 |
"TRF" Member
Join Date: Aug 2008
Location: Oregon
Watch: DD40, SD43
Posts: 370
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Not even close to acceptable.
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#28 |
"TRF" Member
Join Date: Apr 2021
Location: TYO/SFO
Posts: 629
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That's really bad. Is it the same AD you purchased the watch from?
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#29 |
"TRF" Member
Join Date: Aug 2007
Location: Beverly Hills, CA
Watch: Yachtmaster
Posts: 3,985
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Terrible.
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#30 |
"TRF" Member
Join Date: Oct 2020
Location: USA
Posts: 41
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