The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Forum > Rolex & Tudor Watch Topics > Rolex General Discussion

Reply
 
Thread Tools Display Modes
Old 15 July 2021, 02:15 AM   #1
LeftieUSA
"TRF" Member
 
Join Date: Oct 2020
Location: USA
Posts: 41
Dealer scratched my watch while removing a link

I had a link removed today on and about 10 minutes after I left I went to adjust the easy link part on my watch and noticed two scratches one on a link on the bracelet and a bad one on the shiny part of the clasp.

I went back in and politely voiced my concern and then once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it. I told her, yes but I wasn’t the one who caused the scratch, should be more careful when changing links.





Last edited by LeftieUSA; 15 July 2021 at 02:24 AM.. Reason: photos
LeftieUSA is offline   Reply With Quote
Old 15 July 2021, 02:27 AM   #2
M45
Banned
 
Join Date: Jun 2019
Location: East Bay Area
Posts: 551
This a legit AD or some shopping mall kiosk?

That’s embarrassing.
M45 is offline   Reply With Quote
Old 15 July 2021, 02:34 AM   #3
LeftieUSA
"TRF" Member
 
Join Date: Oct 2020
Location: USA
Posts: 41
Quote:
Originally Posted by M45 View Post
This a legit AD or some shopping mall kiosk?

That’s embarrassing.
Legit AD
LeftieUSA is offline   Reply With Quote
Old 15 July 2021, 02:37 AM   #4
Wahlberg
"TRF" Member
 
Wahlberg's Avatar
 
Join Date: Nov 2011
Location: Paris
Posts: 3,635
These pictures are AFTER she buffed them?


I don't understand how you can do such a poor job, keep a straight face and not tell you. Even if you go at it, it's difficult to scratch up your bracelet like this. Even the one on the oyster link. Those aren't regular daily wear scratches, that's deeper. I've got one on a speedmaster bracelet, you don't get those often. It happens, but rarely if at all.
Wahlberg is offline   Reply With Quote
Old 15 July 2021, 02:45 AM   #5
LeftieUSA
"TRF" Member
 
Join Date: Oct 2020
Location: USA
Posts: 41
Dealer scratched my watch while removing a link

Quote:
Originally Posted by Wahlberg View Post
These pictures are AFTER she buffed them?





I don't understand how you can do such a poor job, keep a straight face and not tell you. Even if you go at it, it's difficult to scratch up your bracelet like this. Even the one on the oyster link. Those aren't regular daily wear scratches, that's deeper. I've got one on a speedmaster bracelet, you don't get those often. It happens, but rarely if at all.






This is after buffing

LeftieUSA is offline   Reply With Quote
Old 15 July 2021, 02:46 AM   #6
dannyp
Banned
 
Join Date: Aug 2009
Location: usa
Posts: 6,765
Quote:
Originally Posted by LeftieUSA View Post
This is after buffing

Oh. In that case, I'd be asking for a whole new bracelet.
dannyp is offline   Reply With Quote
Old 15 July 2021, 02:49 AM   #7
Driver8
"TRF" Member
 
Driver8's Avatar
 
Join Date: Jan 2017
Location: UK
Posts: 3,023
Quote:
Originally Posted by LeftieUSA View Post
This is after buffing



That's awful! If the AD can't resolve that to your satisfaction they should pay for RSC to sort it out for you.

They clearly didn't use the right screwdriver either looking at that knackered screw head. What a bunch of clowns!
Driver8 is offline   Reply With Quote
Old 15 July 2021, 03:45 AM   #8
GaoKS
"TRF" Member
 
Join Date: Oct 2019
Location: Midwest USA
Posts: 126
Quote:
Originally Posted by Wahlberg View Post
These pictures are AFTER she buffed them?


I don't understand how you can do such a poor job, keep a straight face and not tell you. Even if you go at it, it's difficult to scratch up your bracelet like this. Even the one on the oyster link. Those aren't regular daily wear scratches, that's deeper. I've got one on a speedmaster bracelet, you don't get those often. It happens, but rarely if at all.
x2.. not sure how people butcher other peoples property and don't feel the obligation to own it and speak up.

OP - good luck. Hoping you're taken care of!!
GaoKS is offline   Reply With Quote
Old 15 July 2021, 02:29 AM   #9
ks58
Banned
 
Join Date: Apr 2021
Location: United States
Posts: 1,533
I’m sorry to hear that. You’re in a tough spot. The sales people aren’t good at adding or doing the links unless they’ve been trained and most haven’t. And obviously you’ll be wondering if this situation hurts your relationship to get another piece.
ks58 is offline   Reply With Quote
Old 15 July 2021, 02:30 AM   #10
ks58
Banned
 
Join Date: Apr 2021
Location: United States
Posts: 1,533
To add- I would call the GM of the store and set a meeting to discuss this issue. And voice that you just want the scratch off it but want to do it the right way with being nice and polite because you love the brand and store and don’t want to affect future purchases.
ks58 is offline   Reply With Quote
Old 15 July 2021, 05:26 AM   #11
Brny11
"TRF" Member
 
Brny11's Avatar
 
Join Date: Mar 2016
Real Name: Brian
Location: Florida
Posts: 2,461
Quote:
Originally Posted by ks58 View Post
To add- I would call the GM of the store and set a meeting to discuss this issue. And voice that you just want the scratch off it but want to do it the right way with being nice and polite because you love the brand and store and don’t want to affect future purchases.

This 100%.

It looks like she used a power drill to remove the links. What an amateur.

If I were the GM, I would very much want to know if my employees are unprofessional, inadequate and lack compassion towards customers.

A mistake is a mistake. We all make them. How one handles the problem tells me everything I need to know. This employee is trash.
Brny11 is offline   Reply With Quote
Old 15 July 2021, 02:30 AM   #12
1995akcoop
"TRF" Member
 
Join Date: Nov 2013
Location: Maryland
Posts: 2,164
Poor job indeed! What did she use to remove links Pliers?? Not sure what can be done now but that’s still unacceptable.


Sent from my iPhone using Tapatalk
1995akcoop is offline   Reply With Quote
Old 15 July 2021, 02:31 AM   #13
EEpro
2025 TitaniumYM Pledge Member
 
EEpro's Avatar
 
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
Watch: Daytona
Posts: 9,246
Wow. I do my own stunts for this reason.

That's very unprofessional.
__________________
Ω
2FA Active
EEpro is offline   Reply With Quote
Old 15 July 2021, 06:47 AM   #14
HiBoost
"TRF" Member
 
HiBoost's Avatar
 
Join Date: Apr 2012
Location: USA
Posts: 1,554
Quote:
Originally Posted by EEpro View Post
Wow. I do my own stunts for this reason.

That's very unprofessional.
No doubt, need to hang on to this link for the next time I see someone getting berated for sizing their own bracelet. I mean honestly, has any owner ever scratched up their watch worse than this??

Such a shame OP. And how disgusting of a market this has become that, as another user commented above, you'd have to think twice about complaining about such a thing for fear of shooting yourself in the future foot trying to get another watch.
HiBoost is offline   Reply With Quote
Old 15 July 2021, 02:35 AM   #15
roadrunner117
"TRF" Member
 
Join Date: Jun 2015
Location: USA
Posts: 85
Yikes. Looks like the screw head on the link was butchered too.
roadrunner117 is offline   Reply With Quote
Old 15 July 2021, 02:38 AM   #16
dannyp
Banned
 
Join Date: Aug 2009
Location: usa
Posts: 6,765
Quote:
Originally Posted by roadrunner117 View Post
Yikes. Looks like the screw head on the link was butchered too.
Oh yea, missed that... Maybe slipped trying to improperly unstick the locktite? Which brings up another thing: Do you know that they remembered to use some when putting bracelet back together?
dannyp is offline   Reply With Quote
Old 15 July 2021, 02:37 AM   #17
dannyp
Banned
 
Join Date: Aug 2009
Location: usa
Posts: 6,765
If clasp scratch is too deep to buff out, perhaps they'll be kind enough to order you a new clasp?

I don't do my own link removal (clumsy hands, and hate having nobody but myself to blame for mistakes...) but from now on will be conscious of always asking the watchmaker/tech to do it.
dannyp is offline   Reply With Quote
Old 15 July 2021, 02:40 AM   #18
Driver8
"TRF" Member
 
Driver8's Avatar
 
Join Date: Jan 2017
Location: UK
Posts: 3,023
Wow, that's just terrible. And what an appalling response from the woman as well!

This is exactly why I invested long ago in a set of Horofix screwdrivers, some electrical tape for protection from slips, and a bottle of Loctite 222.
Driver8 is offline   Reply With Quote
Old 15 July 2021, 03:32 PM   #19
Rashid.bk
"TRF" Member
 
Rashid.bk's Avatar
 
Join Date: Jan 2009
Location: Dallas
Watch: 12800ft = 3900m
Posts: 11,176
Quote:
Originally Posted by Driver8 View Post
Wow, that's just terrible. And what an appalling response from the woman as well!

This is exactly why I invested long ago in a set of Horofix screwdrivers, some electrical tape for protection from slips, and a bottle of Loctite 222.
Yeap, and I would also get a case and bracelet holder. Makes sizing and changes a breeze.
Rashid.bk is offline   Reply With Quote
Old 15 July 2021, 02:40 AM   #20
Tell44
"TRF" Member
 
Join Date: Dec 2018
Location: Northern Virginia
Watch: 16710 and 116500
Posts: 93
This is why I do my own work on that stuff unless its like when I got my NATO on my BB58, and the AD forces you to install it themselves.

Never take chances with strangers. Better to buy the tools and learn how to use them.
Tell44 is offline   Reply With Quote
Old 15 July 2021, 02:43 AM   #21
Seddyspaghetti
"TRF" Member
 
Seddyspaghetti's Avatar
 
Join Date: Jun 2016
Location: Uranus
Watch: 116500LN
Posts: 4,816
Yeah, i’d probably complain to the store manager or director and ask them to get me the next specialty piece that is on my wishlist. Not sure how effective this would be but i’d be pissed.

In all fairness, the bracelet scuff can but polished out completely with a brillo pad. The scratches on the high polished part of the clasp can be polished flat with cape cod but you’ll still see hairline remnants of it since it seems deep.
Seddyspaghetti is offline   Reply With Quote
Old 15 July 2021, 02:52 AM   #22
Gab27
"TRF" Member
 
Join Date: Feb 2021
Location: MD/NC
Watch: 114060
Posts: 2,591
This is unfortunately common, although they REALLY did a number on it. The screws are also butchered. This is why I do this myself.

I definitely would NOT let the dealer polish this. If an AD is not competent enough to remove a screw without causing damage, the definitely are not competent enough to trust to remove metal from your watch.
Gab27 is offline   Reply With Quote
Old 21 July 2021, 01:57 AM   #23
MJZRolex
"TRF" Member
 
Join Date: Mar 2018
Location: Ohio
Watch: Submariner 14060M
Posts: 708
Quote:
Originally Posted by Gab27 View Post
This is unfortunately common, although they REALLY did a number on it. The screws are also butchered. This is why I do this myself.

I definitely would NOT let the dealer polish this. If an AD is not competent enough to remove a screw without causing damage, the definitely are not competent enough to trust to remove metal from your watch.
I totally agree. The Manager of the AD should certainly understand your concern and do what is right to rectify this problem. The sales person showed a total lack of professionalism with her snarky remark.
MJZRolex is offline   Reply With Quote
Old 15 July 2021, 02:52 AM   #24
M45
Banned
 
Join Date: Jun 2019
Location: East Bay Area
Posts: 551
They at least need to get you a new screw to replace the one they hacked up.

I’m not one to be “that guy” who demands stuff from a dealer, but they owe you a new clasp and link. If not the AD, then Rolex.

That’s literally shopping mall jewelry/cell phone case/knockoff sunglasses kiosk grade work.
M45 is offline   Reply With Quote
Old 15 July 2021, 02:55 AM   #25
london_v
"TRF" Member
 
Join Date: Apr 2015
Location: London
Watch: 124060
Posts: 319
That would piss me off beyond belief. 100% go back and demand a new clasp and screw.
london_v is offline   Reply With Quote
Old 15 July 2021, 03:00 AM   #26
soflonative
"TRF" Member
 
soflonative's Avatar
 
Join Date: Jul 2007
Location: South Florida
Posts: 1,101
What a piss poor job of changing a link and also buffing. I’d go back to your AD and request a sit down, and then ask for a new clasp. What city do you live in so I can avoid that AD?
__________________
Rolex 1500,1504,116233,(2)116234,116238 116334,118138,
126610LN,126710BLRO,126719BLRO,126718GRNR
soflonative is offline   Reply With Quote
Old 15 July 2021, 03:04 AM   #27
al503
"TRF" Member
 
Join Date: Aug 2008
Location: Oregon
Watch: DD40, SD43
Posts: 370
Not even close to acceptable.
al503 is offline   Reply With Quote
Old 15 July 2021, 03:06 AM   #28
whiskyrolex
"TRF" Member
 
Join Date: Apr 2021
Location: TYO/SFO
Posts: 629
That's really bad. Is it the same AD you purchased the watch from?
whiskyrolex is offline   Reply With Quote
Old 15 July 2021, 03:12 AM   #29
Boopie
"TRF" Member
 
Boopie's Avatar
 
Join Date: Aug 2007
Location: Beverly Hills, CA
Watch: Yachtmaster
Posts: 3,985
Terrible.
Boopie is offline   Reply With Quote
Old 15 July 2021, 03:14 AM   #30
LeftieUSA
"TRF" Member
 
Join Date: Oct 2020
Location: USA
Posts: 41
Quote:
Originally Posted by whiskyrolex View Post
That's really bad. Is it the same AD you purchased the watch from?

No, different location. A LBG store.
LeftieUSA is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

OystersJubilee

DavidSW Watches

OCWatches

Wrist Aficionado

Takuya Watches


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2025, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.