Tracking rsc repair times

[Watch This]

I thought it might be a good resource to post experiences with RSC in terms of turn-around times. That way members can get a feel as to what to expect when they ship their beloved timepiece off for repair.

Here's mine:
BNIB SS YM2 power reserve failed within three months of ownership. Full 50 winds, watch stops in less than 12 hours. Not good. Under warranty. Off it goes.

Oct. 11 dropped off at local AD
Oct. 13 watch received at RSC NY
November 8, watch confirmed to be in hands of tech. Projected time for return is 5-6 weeks.

If their (RSC-NY) estimate is correct, and the watch is returned to me in 5-6 weeks, total turn-around time will be about 9 weeks plus or minus a few days. I'm told, pre-covid was about 4-6 weeks. So, a considerable delay but not horrendous.

[Lightsped]

New 2021 RG TT DJ41. Watch is running approximately 10 seconds fast per minute. Yes, that is correct, 10 seconds fast per minute.

Sept 25th - dropped off at AD for return trip to Long Island RSC. Original ETA was early November.
Nov 2nd - AD called advising RSC was backed up and the new ETA was mid December.

[Stan Cooper]

Well, that makes my decision for me. I was planning on sending my 16710 in for service to NYC RSC for regular service (last done in 2012). With those turnaround times I think I'll just take it to Giovanni Passalacqua in San Francisco.

It's running great, but nine or ten years has been my normal service interval.

[Oystersteel92]

Originally Posted by Watch This

I thought it might be a good resource to post experiences with RSC in terms of turn-around times. That way members can get a feel as to what to expect when they ship their beloved timepiece off for repair.

Here's mine:
BNIB SS YM2 power reserve failed within three months of ownership. Full 50 winds, watch stops in less than 12 hours. Not good. Under warranty. Off it goes.

Oct. 11 dropped off at local AD
Oct. 13 watch received at RSC NY
November 8, watch confirmed to be in hands of tech. Projected time for return is 5-6 weeks.

If their (RSC-NY) estimate is correct, and the watch is returned to me in 5-6 weeks, total turn-around time will be about 9 weeks plus or minus a few days. I'm told, pre-covid was about 4-6 weeks. So, a considerable delay but not horrendous.

Dallas RSC was 4-5 weeks pre-Covid. No clue what they're doing now.

I'm wondering if the current bonkers Rolex market is causing casual owners with an old Rolex to seek service so they can be sold? Some people just wear them until they stop then shove them away in a drawer. I got my wife a ladies OP really cheap at an auction pre-Covid (didn't sell and I knew the auctioneer). It was from the 90's and had clearly been worn plenty but never serviced. Took $1900 to restore, but was still a decent deal as I got it so cheap to begin with. Curious how the incoming volume is at RSCs right now. Probably plenty of watches too that didn't get sent when Covid was raging.

[Watch This]

Originally Posted by Oystersteel92

Dallas RSC was 4-5 weeks pre-Covid. No clue what they're doing now.

I'm wondering if the current bonkers Rolex market is causing casual owners with an old Rolex to seek service so they can be sold? Some people just wear them until they stop then shove them away in a drawer. I got my wife a ladies OP really cheap at an auction pre-Covid (didn't sell and I knew the auctioneer). It was from the 90's and had clearly been worn plenty but never serviced. Took $1900 to restore, but was still a decent deal as I got it so cheap to begin with. Curious how the incoming volume is at RSCs right now. Probably plenty of watches too that didn't get sent when Covid was raging.

Well... during the height of Covid, how many watches just sat at RSC with no one getting to them? Also, parts shortages. I think under the circumstances, 9 weeks isn't terrible.

Ask the Patek boys how long they wait for repairs. 6 months? Longer?