Disappointing Visit to Panerai Boutique Today

[Tri-Tip]

Visiting Las Vegas for a trade show and I had a free day, so I headed over to the Panerai Boutique at the Forum Shops at Ceasar's Palace.

To say it's a Boutique or store is an overstatement, it's more of a closet, very small store. There were a couple very stuffy salesmen and no more than 20-25 watches on site.

I am interested in the 1537, Luminor GMT with Power Reserve in the 42mm size. I have tried on Panerai watches before in the 44mm size and they are way too large for my wrist.

The salesman told me that they no longer make 42mm watches in the Luminor line despite them being shown on their website, and that they haven't seen that watch in the 44mm size for quite a while either.

I tried another model in 44mm and it was much too wide for my wrist, lug to lug wasn't bad. The only 42mm they had was a submersible and that did fit a bit better.

I guess the look for a new watch will have to go on.

[michaelodonnell123]

Fortunately, not all boutiques are the same. I went to the Panerai boutique in NYC and it was very nice, with friendly salespeople and a great selection. You can also buy direct from their website which has a 30 day return or exchange policy.

[tedo]

Boutique in Los Angeles is great as well!

[Tri-Tip]

Originally Posted by tedo

Boutique in Los Angeles is great as well!

I will need to visit the Beverly Hills location.

[brandrea]

Originally Posted by Tri-Tip

I will need to visit the Beverly Hills location.

That's where this one came from




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[shaunylw]

Originally Posted by Tri-Tip

I will need to visit the Beverly Hills location.

I’ve been there, very nice store and extremely friendly staff.


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[rajurama]

I have had nothing but best experience.

[brandrea]

That’s disappointing.

Our Boutique is very well stocked with knowledgeable sales folk

[Saoirse32]

Boutique in South Coast Plaza is excellent, and the staff is top notch.


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[stockae92]

Originally Posted by Saoirse32

Boutique in South Coast Plaza is excellent, and the staff is top notch.


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I concur

[djnick]

Odd I had a great experience at the Vegas boutique as a first time buyer they even let me buy a limited edition submersible

[MickCollins1916]

Well, sorry the visit was a bummer. I was looking for the 1535 or alternatively, the 1537 myself in the spring. Tried calling around, reached out to the Panerai Concierge, etc, and came up with nada. They’re discontinued, so they told me.

I ended up going with the 1321 GMT in 44mm - a size I previously thought was too large for me - and I’m nuts about the fit and comfort. Worth a shot.

[njlam]

Originally Posted by Tri-Tip

Visiting Las Vegas for a trade show and I had a free day, so I headed over to the Panerai Boutique at the Forum Shops at Ceasar's Palace.

To say it's a Boutique or store is an overstatement, it's more of a closet, very small store. There were a couple very stuffy salesmen and no more than 20-25 watches on site.

I am interested in the 1537, Luminor GMT with Power Reserve in the 42mm size. I have tried on Panerai watches before in the 44mm size and they are way too large for my wrist.

The salesman told me that they no longer make 42mm watches in the Luminor line despite them being shown on their website, and that they haven't seen that watch in the 44mm size for quite a while either.

I tried another model in 44mm and it was much too wide for my wrist, lug to lug wasn't bad. The only 42mm they had was a submersible and that did fit a bit better.

I guess the look for a new watch will have to go on.

I was at the same boutique a few months ago and had the same experience.

No interesting items in stock and salesmen who were low energy and not interested...

[LostAggie]

I bought my 1316 there just a month ago and the service was great. It took me two days to decide and my sales person answered all my questions and we exchanged multiple texts.


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[The watch guy from M]

Dear Sir,

we did read your comment regarding the bad customer service received at the Panerai boutique in Las Vegas.

Since the Customer Care is at the core of Panerai values and we want to maintain the level very high, we kindly ask your contact details to track back your experience and hopefully improve it for your next visit.

Can you please let us know the following information:

Name, Surname, country of residence, contact information (phone number / email address), and Panerai watch details (if already owned one): Watch serial number and Boutique name and location of purchase.

Many thanks

Panerai

[Distinguished]

I'm out of the Pasadena area in California, I've never stepped into a Panerai Boutique, but the staff at the Bal Harbour Boutique has been amazing, especially Neila... I order directly from them and she takes care of me every time. I'm hoping to visit next year.

[donas]

Originally Posted by Distinguished

I'm out of the Pasadena area in California, I've never stepped into a Panerai Boutique, but the staff at the Bal Harbour Boutique has been amazing, especially Neila... I order directly from them and she takes care of me every time. I'm hoping to visit next year.

I purchased from them last week via a phone deal. They were beyond outstanding. They found the watch I was looking for in less than a day and then overnighted it same day. Amazing staff there!

[Kuttermax]

Visited the Boutique in Aspen this past week. It was close to closing time but the staff was super friendly, allowed me to take my time and browse and he answered any questions I had. He also showed me there pre-owned area on the second floor and we had a good chat about the current state of the pre-owned market. Great experience and would recommend anyone in the area pay them a visit.

[mobster600]

Oliver Smith Jewelers has a YouTube channel, they carry Panerai. They are in Colorado and Arizona. They’ve carried Panerai since the 2000’s. They’d be able to get you what you needed.

Some boutiques only want to sell what’s in inventory. Plenty of dealers out there. Might need to drive around till you find one.

[fullcourt]

been to the LV boutique many times….never an issue. only place i get my panerai’s from. the location is small compared to others but their staff is top notch, always.

[Horologest]

Hi,

I've been working in the LV Forum Shops Panerai since early 2019. Our boutique never has less than 100 current timepieces on hand, our displays hold up to 70 and are always full and the remainder are in our office vault and ready to preview on demand. In 2022 the 1535 and 1537 were at the tail end of their limited production run with maybe one or two pieces on hold at corporate so it was correct to say they were sold out. The Panerai USA website does keep sold out models up for a period of time because occasionally a few pieces might get brought in from the international market. While our boutique is small we are always well stocked. I hope the Forum members will give us a visit when in Vegas, we've got some very rare pieces.

Eli

[1st amg]

Originally Posted by Horologest

Hi,

I've been working in the LV Forum Shops Panerai since early 2019. Our boutique never has less than 100 current timepieces on hand, our displays hold up to 70 and are always full and the remainder are in our office vault and ready to preview on demand. In 2022 the 1535 and 1537 were at the tail end of their limited production run with maybe one or two pieces on hold at corporate so it was correct to say they were sold out. The Panerai USA website does keep sold out models up for a period of time because occasionally a few pieces might get brought in from the international market. While our boutique is small we are always well stocked. I hope the Forum members will give us a visit when in Vegas, we've got some very rare pieces.

Eli

Hi Eli!! This is amazing information. Glad to have you around here. An official Paneristi is exciting for us. Welcome aboard. Will definitely make a point of stopping in to say hi one day

[1William]

Originally Posted by Horologest

Hi,

I've been working in the LV Forum Shops Panerai since early 2019. Our boutique never has less than 100 current timepieces on hand, our displays hold up to 70 and are always full and the remainder are in our office vault and ready to preview on demand. In 2022 the 1535 and 1537 were at the tail end of their limited production run with maybe one or two pieces on hold at corporate so it was correct to say they were sold out. The Panerai USA website does keep sold out models up for a period of time because occasionally a few pieces might get brought in from the international market. While our boutique is small we are always well stocked. I hope the Forum members will give us a visit when in Vegas, we've got some very rare pieces.

Eli

Thank you for this information. The next time I am in town I will stop by.

[brandrea]

Originally Posted by Horologest

Hi,

I've been working in the LV Forum Shops Panerai since early 2019. Our boutique never has less than 100 current timepieces on hand, our displays hold up to 70 and are always full and the remainder are in our office vault and ready to preview on demand. In 2022 the 1535 and 1537 were at the tail end of their limited production run with maybe one or two pieces on hold at corporate so it was correct to say they were sold out. The Panerai USA website does keep sold out models up for a period of time because occasionally a few pieces might get brought in from the international market. While our boutique is small we are always well stocked. I hope the Forum members will give us a visit when in Vegas, we've got some very rare pieces.

Eli

Welcome Eli, glad to have you here

[Mastergreenhand]

It is small, but I found a nice selection of watches and straps there. They make good use of the space they have. I had a pleasurable experience and would go again. This was back in 2020 or so.

[waterman1]

Very impressive that two people with Panerai reached out here to the OP on this forum to address his issues. I have always had respect for the brand.

[juve]

I had a very good experience at the New York boutique couple month ago.