Extended warranty or new case?

[leed]

Hi All,

I am wondering if someone can give advice here.

I sent my watch to get it repaired which was covered under warranty and it came back fixed however the service centre polished my watch (both case and bracelet). I was extremely disappointed about this as I have specified them not to polish but they did not read the note.

After expressing my concern, I was offered a new bracelet but I suggested to them about the case being polished. I am offered with 2 choices:

1) Case replacement + new bracelet

2) Another 5 year extended warranty on top of my current warranty + new bracelet

I am wondering which option would be better? Am I crazy for leaning toward a new case instead of extended warranty?

[Mystro]

Take #2 and don’t look back.

[padi56]

Originally Posted by leed

Hi All,

I am wondering if someone can give advice here.

I sent my watch to get it repaired which was covered under warranty and it came back fixed however the service centre polished my watch (both case and bracelet). I was extremely disappointed about this as I have specified them not to polish but they did not read the note.

After expressing my concern, I was offered a new bracelet but I suggested to them about the case being polished. I am offered with 2 choices:

1) Case replacement + new bracelet

2) Another 5 year extended warranty on top of my current warranty + new bracelet

I am wondering which option would be better? Am I crazy for leaning toward a new case instead of extended warranty?

Was the polish done badly if so please post pictures and if you go down a new case route it would have totally new case special serial .And if you ever went to sell your watch it would effect the value downward.My own SD 16600 has been serviced and polish now by 4 different RSC worldwide still looks good and now 25 years old.

[leed]

Originally Posted by padi56

Was the polish done badly if so please post pictures and if you go down a new case route it would have totally new case special serial .And if you ever went to sell your watch it would effect the value downward.My own SD 16600 has been serviced and polish now by 4 different RSC worldwide still looks good and now 25 years old.

No, polish wasn't done badly. I couldn't tell the difference but the idea of having micro mm shaved off still bothers me.

[joli160]

Originally Posted by leed

No, polish wasn't done badly. I couldn't tell the difference but the idea of having micro mm shaved off still bothers me.

Stating this you should move on and drop it.

[padi56]

Originally Posted by leed

No, polish wasn't done badly. I couldn't tell the difference but the idea of having micro mm shaved off still bothers me.

Cannot understand why my own working tool watch 16600.SD spent hundreds of hours underwater and was quite scratched been serviced and polished by 4 different RSC world wide still look good today.Rolex watches are designed to be polished at normal routine service.So with today's mainly pampered watches that's at least 4-5 service's or 40 years of wearing before you would notice any difference.

[OTX]

I would take option 1.

[stevestil]

I’d probably take option 1 as well. I don’t know if I’m in the minority here but I would prefer to service my watches outside of RSC and warranty isn’t a huge selling point to me. If my watch is within the 5 years and needs service I’d send it to RSC and pray they just service without polishing but once the warranty is up that’s fine with me also. Plenty of independent watch makers and shops that do a better job than RSC that can tell you what’s actually wrong with your watch and what they did to fix it. They’ll also keep you updated throughout the process.


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[inadeje]

I would take open 2 - unless - the case has been disfigured through their actions.

[joli160]

You being extremely disappointed take option 1, warranty is highly overrated anyway

[Robf52]

Originally Posted by inadeje

I would take open 2 - unless - the case has been disfigured through their actions.

This.

[Bxtek]

How bad was the polishing? If a good job was done, you basically wouldn't be able to even tell. If they did a good job, I would select option #2. A whole different set of issues/concerns with a different serial number as padi56 had mentioned.

Just out of curiosity......is this accidental polishing a common thing with RSC? I've read other posts before just like this. Where people specify no polish, but they accidentally end up polishing it anyway! As detailed and specific on how Rolex is, on how it needs to be all original down to the last part before they are able to even service it.....I figured they would be just as detailed on the work orders/instructions!

[ViperB]

I would take #1 with RSC paper work to back it up.

[thesharkfactor]

You didn't mention what watch it was? Any pics of the work?

[Hollie_Rollie]

Originally Posted by thesharkfactor

You didn't mention what watch it was? Any pics of the work?

This. Without knowing more I would take option 1.

[leed]

Originally Posted by thesharkfactor

You didn't mention what watch it was? Any pics of the work?

Polish job was done fine. Just not happy that it was polished as I did not want this in first place!

[HL65]

Originally Posted by leed

Polish job was done fine. Just not happy that it was polished as I did not want this in first place!

Well then option 2 of course unless you don’t mind devaluing your watch big time.

[harvey]

3 sell it as you won’t be happy with either options 1 or 2.

[padi56]

Originally Posted by harvey

3 sell it as you won’t be happy with either options 1 or 2.

Cannot understand today's anti polish syndrome as long as any polish is done correctly by any RSC then no problem.

[INC]

Originally Posted by padi56

Cannot understand today's anti polish syndrome as long as any polish is done correctly by any RSC then no problem.

Once upon a time I saw a 16233 on the wrist of an AD employee and I couldn't believe it was a 16233 because it was visibly smaller than mine. But I was assured that it was an original 16233.

Just "polished".

[swils8610]

Option for sure.


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[KatGirl]

Option 1. Essentially, you will have a new watch.

Kat


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[928ktgold]

Originally Posted by KatGirl

Option 1. Essentially, you will have a new watch.

Kat


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Agree

[123Blueface]

I recall reading where in a similar situation, they replaced the case to include original serial number.
That’s the only way I would go for new case.

[Roddypeepa]

Rolex don’t do polish on warranty as a rule. Or do they?


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[Mystro]

Originally Posted by Roddypeepa

Rolex don’t do polish on warranty as a rule. Or do they?


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They do to take care of their “handling marks”. You would be surprised how much a watch can get scratched up just with doing a routine service to just the movement. You should never notice if the case back was removed but many times RSC leaves signs the case back was opened.

[Roddypeepa]

Originally Posted by Mystro

They do to take care of their “handling marks”. You would be surprised how much a watch can get scratched up just with doing a routine service to just the movement. You should never notice if the case back was removed but many times RSC leaves signs the case back was opened.

So you’re saying they take care off micro scratches and marks that they may or may not make, taking off the caseback with their tools but they don’t tackle them any other ones that may/may not have been there before, despite asking for a detailed condition report before agreeing to the work? They’re nothing if not thorough.

Thanks for the clarification.


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[jb335]

If you don't think you'll ever sell, I'd go option 1. Kind of a new watch.

On another note, it is beyond me how RSC mistakenly polishes watches so often. TRF is a small % of Rolex wearers and I see a thread like this almost monthly, which means RSC is doing this quite regularly. Maybe even daily!

Everyone makes mistakes, but this is one that should not be common at all. Seems RSC mgmt should do a better job of avoiding unwanted polishes.

[Old Geezer]

Originally Posted by jb335

On another note, it is beyond me how RSC mistakenly polishes watches so often. TRF is a small % of Rolex wearers and I see a thread like this almost monthly, which means RSC is doing this quite regularly. Maybe even daily!

I agree that they should not overlook any instructions when they receive a watch for service, but I think the percentages of services they preform where they are requested to NOT polish a watch is so miniscule as to be a real outlier in their workflow. TRF obsession with no polish is not the real world and these complaints are from RSCs all over the world, not the same one repeatedly.

[jb335]

Originally Posted by Old Geezer

I agree that they should not overlook any instructions when they receive a watch for service, but I think the percentages of services they preform where they are requested to NOT polish a watch is so miniscule as to be a real outlier in their workflow. TRF obsession with no polish is not the real world and these complaints are from RSCs all over the world, not the same one repeatedly.

Yes, clearly not repeated posts from the same person.

Putting aside however anyone feels about a polish, as someone that manages departments and workflows, I find this an inexcusable mistake and strikes me as something RSC do better at preventing.

Regardless if the anti-polish camp is unreasonable, it’s still their right to do or not do what they like with their watch and polishing does completely change the entire look of the watch.

From a pure management perspective I find it very troublesome.


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