Tudor GMT date jump again

[horseShu]

I understand that it feels bad to pay a lot for a brand new watch that has issues.

But I think a public announcement or recall just doesn't make financial sense for Tudor.

As if anyone will sue them because their Tudor stopped working. It's just a luxury watch.

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[Rori]

This is not a life or death issue that a watch brand should tackle the way a car manufacturer do when a mechanical default is present.
Look at Rolex own 3235 slowing doing movement issue. No word no whisper no nothing.
Watches are getting in, get fixed and back to the customer without any word.
Tudor have been doing that and so far no one of us “gmt owners” has been asked to pay for the fix. As long as it continues this way I have no problem, they will find a permanent fix, I’m sure.



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[michaelodonnell123]

Originally Posted by Rori

This is not a life or death issue that a watch brand should tackle the way a car manufacturer do when a mechanical default is present.
Look at Rolex own 3235 slowing doing movement issue. No word no whisper no nothing.
Watches are getting in, get fixed and back to the customer without any word.
Tudor have been doing that and so far no one of us “gmt owners” has been asked to pay for the fix. As long as it continues this way I have no problem, they will find a permanent fix, I’m sure. ...

Actually, you are wrong. My GMT watch was sent in three times for the date wheel repair and each time they had my watch for a few months. After three attempts it was still not fixed. I asked the dealer what my options were and he said to keep sending it in for repair. I reminded him that Rolex has had my watch in their possession longer than I have had it on my wrist and it was getting tiring going back and forth. I asked for a refund and he said no. I asked for another watch and he said no. Now the warranty is up and I got stuck with an unrepairable piece of junk that not even Rolex could fix while under warranty. So who is paying the price here? Me. My advice, if you own the watch - sell it asap otherwise you might get stuck like I did.

[Rori]

Originally Posted by michaelodonnell123

Actually, you are wrong. My GMT watch was sent in three times for the date wheel repair and each time they had my watch for a few months. After three attempts it was still not fixed. I asked the dealer what my options were and he said to keep sending it in for repair. I reminded him that Rolex has had my watch in their possession longer than I have had it on my wrist and it was getting tiring going back and forth. I asked for a refund and he said no. I asked for another watch and he said no. Now the warranty is up and I got stuck with an unrepairable piece of junk that not even Rolex could fix while under warranty. So who is paying the price here? Me. My advice, if you own the watch - sell it asap otherwise you might get stuck like I did.

What I understood from Rolex is that this issue is resurfaced it will always be repaired at no cost. The first time I sent it in the watch was sent to Switzerland and got back to me after 5 weeks, that was late 2018. The second time it happened, just a month ago, Rolex boutique called me just one week later to tell me the watch is ok and ready for pickup. I was surprised for the swift repair, it was clearly done in-house this time. Maybe they replaced the defective part or the movement, as usual no specific details at what have been done. Now it’s working fine. If it reoccur then will see.


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[minute_man]

Originally Posted by Rori

What I understood from Rolex is that this issue is resurfaced it will always be repaired at no cost.

My understanding exactly and I was also told the same both by RSC and my AD.
All the rest is brand bashing and being sour for no reason.
And NO, I have no sworn affidavit by the RSC or the AD but I'm sure they'll make it right if it ever breaks again.
And even if they did refuse to honor their word after warranty expires, I can damn sure afford a servicing albeit a premature one and then I'll have another two years to bug the hell out of them for any hiccups.

All this is much complaining for nothing, really.

[watchwatcher]

Originally Posted by minute_man

All this is much complaining for nothing, really.

Now there's the truest comment on this thread.

Look, before the Tudor GMT, there were all kinds of issues with Rolex...the 3186 problem, the "tiny cyclops" days (lol, remember those?), and even with their vaunted 32-series movement. Question for the group: Do you recall Rolex ever stepping up and addressing any of that? Of course not. They just quietly fixed their mistakes and went on with life.

'Cause that's what most of us do.

[samson66]

Two sitting in the case at my AD yesterday. Been there a month. She said having trouble selling "because of the date issue" which is kind of funny since when I took my GMT in the for date window problem they all acted like they had never heard of it before. Guess mine must have been the very first one, ummm hmmm...

More proof you should take anything the AD tells you with a extra large grain of salt.

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[johnorpheus]

Originally Posted by myporsche

Between the movement issues, playing there stupid hype games (limited release then flooding the market) and questionable new models like a half ass gold but bronze looking $17k watch I'm getting really turned off by the brand. Then there's the ugly minimally finished sterile movements they started showing off when they should be hidden, and the fake two tones (center links dipped/covered in gold) and before I forget the ugly P01 - ok rant over.

Well I’m no big fan of the new gold release - doesn’t make any sense to me. But let’s not throw the baby out with the bath water. Tudor is putting out some great and exciting stuff at a much more reasonable price point. Lots of variety, really something for everyone. I love what the brand is doing overall, even if there are some misses here and there.

[Dan Pierce]

Still my favorite watch.
dP

[michaelodonnell123]

Originally Posted by watchwatcher

Now there's the truest comment on this thread.

Look, before the Tudor GMT, there were all kinds of issues with Rolex...the 3186 problem, the "tiny cyclops" days (lol, remember those?), and even with their vaunted 32-series movement. Question for the group: Do you recall Rolex ever stepping up and addressing any of that? Of course not. They just quietly fixed their mistakes and went on with life.

'Cause that's what most of us do.

Problem is, they can't fix this mistake.

[michaelodonnell123]

Originally Posted by minute_man

My understanding exactly and I was also told the same both by RSC and my AD.
All the rest is brand bashing and being sour for no reason.
And NO, I have no sworn affidavit by the RSC or the AD but I'm sure they'll make it right if it ever breaks again.
And even if they did refuse to honor their word after warranty expires, I can damn sure afford a servicing albeit a premature one and then I'll have another two years to bug the hell out of them for any hiccups.

All this is much complaining for nothing, really.

If Rolex can't fix it while under warranty, they certainly will not be able to fix it while you pay for a service. My warranty is up now and no they will no longer fix it because 'my warranty is up'. This is not brand bashing, this is simply the reality of the situation.

[minute_man]

Originally Posted by michaelodonnell123

Problem is, they can't fix this mistake.

Says who?

Originally Posted by michaelodonnell123

If Rolex can't fix it while under warranty, they certainly will not be able to fix it while you pay for a service. My warranty is up now and no they will no longer fix it because 'my warranty is up'. This is not brand bashing, this is simply the reality of the situation.

Last I remember you said you had unloaded that ..."POS" BBGMT of yours. Please provide factual statements, for everyone's benefit here.

Thank you kindly.

[Rori]

Originally Posted by Dan Pierce

Still my favorite watch.
dP

Same here Dan :-)



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[myporsche]

Originally Posted by johnorpheus

Well I’m no big fan of the new gold release - doesn’t make any sense to me. But let’s not throw the baby out with the bath water. Tudor is putting out some great and exciting stuff at a much more reasonable price point. Lots of variety, really something for everyone. I love what the brand is doing overall, even if there are some misses here and there.

I do like the aesthetics of few models, the silver new release I tried on was nice and solid feeling. Price points are still relatively reasonable.

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[myporsche]

Originally Posted by Rori

Same here Dan :-)



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Looks great on that NATO, it's a cool watch, again I just wish they would fix the GMT movement issues once and for all for peace of mind for the owners and future buyers.

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[kieselguhr]

Originally Posted by minute_man

Says who?



Last I remember you said you had unloaded that ..."POS" BBGMT of yours. Please provide factual statements, for everyone's benefit here.

Thank you kindly.

Don’t waste your time friend. This guy is a broken record. He is so salty he even brings up the BBGMT issue on threads that have nothing to do with it.

[minute_man]

Originally Posted by kieselguhr

Don’t waste your time friend. This guy is a broken record. He is so salty he even brings up the BBGMT issue on threads that have nothing to do with it.

You're right.

[Rori]

Originally Posted by myporsche

Looks great on that NATO, it's a cool watch, again I just wish they would fix the GMT movement issues once and for all for peace of mind for the owners and future buyers.

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It becomes a different watch on nato. Love it. :-)


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[michaelodonnell123]

Originally Posted by kieselguhr

Don’t waste your time friend. This guy is a broken record. He is so salty he even brings up the BBGMT issue on threads that have nothing to do with it.

I did unload it and gave it to a family member for exchange of doing electrical work on my house. He doesn't mind the broken date wheel. My pet peeve is that it was never properly fixed while under the two year warranty. As long as this date wheel issue persists, so shall I keep posting my experience.

[dcla]

This would drive me nuts to the point of selling my watch. I had a new IWC Doppelchronograph in the early 2000's where the stem came out after only a few months of ownership. Got it fixed by IWC and then sold it. It soured me on IWC to this day. Not very rational but that's how dissapointed I was.

[jets]

This is the first time I have heard of this issue as I'm not on the board often. First, glad I never liked it enough to buy it. Second, had I bought it and this happened I'd ask for a refund or flip it. Even after it's fixed I'd still have that notion it could happen again.

[Catfromthebronx]

Originally Posted by RyanJ

I, too, am interested in hearing more details. Tudor is fixing these for sure. However, for the people saying that they thought these issues had been resolved...I don't remember hearing anything from Tudor stating they have fixed this issue.

Hoping they have though as this really is a stunning watch.

How can Tudor issue a statement that the issue as been resolved if they never admitted ther was an issue?

[Roddypeepa]

Originally Posted by Flintstone

It happens to so very few. Go buy a lottery ticket. I hope it balances out for you.

Does it though? There’s absolutely loads of people on here reporting it. It’s not like they sell tens of thousands of these a year.


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[Nodzex]

Guys, it’s Tudor after all!
Why do you think they bought the rights to Breitling B01 movement?

[Bizcut1]

Originally Posted by samson66

Sorry to hear. My movement was replaced seven months ago and so far no issues. Hope you get it sorted out.

Mine too. Just sold it and glad to be done with it. Plenty of nice, working GMT's out there...

[Bizcut1]

Originally Posted by jets

This is the first time I have heard of this issue as I'm not on the board often. First, glad I never liked it enough to buy it. Second, had I bought it and this happened I'd ask for a refund or flip it. Even after it's fixed I'd still have that notion it could happen again.

Exactly. Too many fish in the sea and it's not exactly a "must have."